Aspen Dental

I had an exceptionally good experience at the dentist. I got a new crown to replace a broken tooth and a cleaning. Dr. Patel is very competent, patient, and friendly. Glenda, the hygienist, did an excellent job of cleaning my teeth. Brooklyn, the dental assistant, is a delight. I will gladly continue to go this dental clinic.

Way over charged for service I received. And don’t get rushed when they show you the fine print of what it going to cost. I found out after getting my teeth cleaned I bought a electric tooth brush. And I was charged over $ 600 for a cleaning.

I really love the dentists at this place and the receptionist who I usually speak to while I’m there is lovely, but I keep having issues with my bills! When I first came to Aspen Dental I explained that I only wanted the fluoride rinse if my dental insurance covered it. I was told it was covered, and the benefits papers I received from my insurance said it was covered too (two per year for adults). Months later I started receiving a bill for the fluoride, so I brought my papers in and showed a gentleman who worked there that my insurance covered fluoride rinses. He said he would figure out what went wrong and get back to me. I called and called but no one ever got back to me. It has now been 5 months since this guy said he would get back to me. I then began getting bills for my previous examination so I called Aspen to query that, but I wasn’t given an answer and was advised to call my insurance instead. I called my insurance who then called Aspen dental. My insurance got back to me and said «Aspen dental have said the examination bill was a mistake and that you don’t have to worry about that, your insurance covers it.» Two weeks later I got a second bill for the examination and a third for the fluoride rinses and Aspen explained to my insurance that they had entered in a code for the fluoride that made it NOT covered by my insurance even though it should have been. It just seems like they’re trying to get money out of me in any way possible. I keep calling and leaving messages asking for a call back and explaining what has happened but nobody ever calls back. I have now moved dentists and have no intention to ever pay these bills as I should have never got them in the first place since my insurance covers these procedures!
TL;DR: They told me the fluoride was covered when in fact they use a different code so that it ISN’T covered after all, and my examinations ARE covered and the code even matches the one in my benefits papers but they’re still trying to charge me for them.