Benjamin Franklin Plumbing

I did a lot of homework prior to purchasing a water softener. In fact, I interviewed roughly about 25 people, some just as I was walking my dog down the street, others of course were people that I knew or referred to because they owned at system. Of course, I went online and got about 10 different reviews from these interviews and dwindled them down to six. Of the six, I definitely made the right choice. I paid about 60% of what the high end proprietor wanted and got quite a bit more regarding product and service. These employees did not even enter the house at anytime without knocking or ensuring that they placed surgical foot covers over their shoes prior to entering. The «Sir» thing I could have done without, because it makes me feel older than I «think» I am. With all said and done, Affordability, service and punctuality are their strengths. Cons– They have 3 trucks to do the job for one house hold. However, I managed to schedule it so it would not interfere with parking in my neighborhood. Hats off to these guys, if you are thinking water softener with a fabulous guarantee plan, look no further.

Ben Franklin Plumbing came out, gave me the best quote for the water softener install (with existing pipes), took them a total of an hour to do the job but paid for three hours including parts. The plumber didn’t want to wait around to test it and he didn’t ask for the manual to get it to go through the cycles. So he never tested the system. I go in the garage and the water softener is filling my garage with water. The job was never completed and now I am sitting here with a non-​working water softener and no call when I called Ben Franklin last night at 6 pm to tell them the job was incomplete! Really disappointed. I really liked the plumbers and they seemed trustworthy, but make sure they finish the job before you let them leave because they are NEVER coming back to complete the job, now I am left trying to figure out what to do since I am out $ 400 and still don’t have a water softener working.

We had a clogged drain and the first plumber we called couldn’t do it because he had to get on the roof to unclog it and his company didn’t allow that. Then he spent an hour telling me how to landscape our yard. Ugh. Gross.
Benjamin Franklin came in, got on the roof and unclogged it and charged us a reasonable price. We had to call them out again for the same issue and we got the operations manager, Rich, who did a spectacular job of explaining what was going on, explaining the options and making himself accessible to us after the call. He was incredibly nice, clean, professional! A+++!!!