Bicycle Heaven

Bicycle Heaven is by far the best bike shop in San Antonio, TX. The owner, Matt, is knowledgeable and passionate about cycling. No matter how busy he is, he always makes a point to say hello when I’m in the shop. Greg is a great listener and superb mechanic. The rest of team always greats me with a smile and are attentive to my needs. I’ve been a big fan of this shop since I move to Texas in 2004. Go check them out!

Not very good customer service. They acted like it was a chore to wait on me. Won’t be back to this shop.

Went in looking for a bike pump yesterday. Was in and out so didn’t spend too much time browsing, basically a nice medium to large sized high end bike shop with new bikes in several styles and colors, cycling clothes and basic accessories. Had just what I needed, fairly reasonable price for the quality of pump. The customer service was good, helpful but not over bearing or pushy I would probably shop here again. Don’t know about their quality as far as mechanical work as I haven’t had any thing done here yet but will update if I do. :)

Shop owner who actually works on bike and takes the time to explain things to his customers, Matt is a really great person to do business with. Additionally, every tech that has worked on my bike has been super knowledgeable and generally pleasant. Especially Jeremy! That dude is a champ! Had a «noise» start up on my brand new Stumpy and I came in at opening on a Sunday all worried I wasn’t going to get my ride in for the day. When I shared that concern in conversation with Jeremy, he took it upon himself to just fix me up on the spot, so he could be sure I didn’t miss my opportunity to ride. Sure this was a one-​off treatment that I really didn’t expect, nor would I anticipate each time I come in. But, it was just amazing to me how awesome a shop can be when it employs people who 1– actually ride and 2– actually care! These guys are awesome, and they sell awesome bikes! Go in and see them when you’re in the market or need a quality repair!

Looking for a professional mountain bike or road bike? Stop. You’ve come to the right place. Bicycle Heaven is staffed by people who know bikes. As far as the selection goes, well it’s not the largest store, but it has an uncluttered space with bikes that meet every riders needs, including kids. Specialized, Moots, and Cervelo, just to name a few is what you’ll find.
You may spend a lot of cash getting a high-​end bike, but you get what you pay for in the end though you get good service. But you don’t have to spend ton to get a bike that will fit your riding needs.
And if accessories is all you need, Bicycle Heaven has those, too. Again, they have the staff that will help you with your choices.
So if your just new to town, here for a visit, or shipping for bikes or accessories then you are not going to be disappointed.

This officially my first review. I will have to say that this shop is pretty awesome. Walked in with my Jamis I had purchased off someone and BH guys took me in like I had bought my bike from them. That made me feel real good. For a very low and reasonable price, they took the time to teach me some basic things on how to maintain my bike. They were very patient and detailed on the specific things they were teaching me. Thanks again guys for welcoming me so well. I will definitely return for my bike issues.

I’ve been cycling for over 6 years and I’ve really have fallen in love with it.
I went in convinced that I was ready to switch from a roadbike to a hybrid. I even purchased the bike and brought it home. After about an hour or so I realized that this was not the right bike for me. The women who sold me the bike did a fantastic job and answered all of my questions, however, I called in and explained the situation and Mark asked me to bring the bike back in. I did, and
we went through about 3 other models before finding the perfect bike for me.
I LOVE my new bike and I’m thankful that the shop stands by their products. They’ve made a returning customer out of me.

Experienced these guys 3 times total.
My first time was just as a window shopper looking at the various bikes and parts. I already had 3 bikes being brought to me from Houston by a friend and I couldn’t wait to start working on them. I’ve worked on primarily BMX bikes but was about to jump into road bikes. I asked a handful of questions and the guy answering was very helpful. He knew all the right answers and asked me what I looking to do and pointed me in the direction I may or may not want to go.
My second time was after picking up a bike at a really low price from a friend who was moving and I didn’t have any tools to work on the bike myself and I just wanted then to inspect the rims, tubes and tires. The guy this time went ahead and checked everything and inflated my tires for me and recommended I replace a few parts and get a tune up to address immediate concerns. I took it on a light test drive and decided I would come back when I had more time and money. Best of all he did it all for free!
My third time was to get my tune up on this same bike. This time the guy was not very friendly AT ALL. I always make it a point to check store hours anywhere I go to make sure I’m not ruining someone’s last 10 minutes of work. I was an hour and forty minutes away from the end of the day and the shop was completely empty of any customers. I had no explanation of why he seemed upset but went ahead and setup a tune up. He recommended every service I would need to get my bike to 100% and I decided I’d do half right away and the other less vital half later. Through it all, each guy I talked to was very knowledgable and knew their craft inside and out. They even complimented my bike on 2 occasions.
Overall the prices are great and knowledge goes a long way. I’d definitely stop here again and again for tune ups and such.

Like one of the other reviewers, I had a chronic problem with my bike that these guys knocked out like it was nothing! I had a brand new Sram X9 drivetrain installed and it would never quite shift as well as I thought it should. I kept taking it back to the LBS where I purchased the bike new (it was only a few months old at this point) and they would keep it a few days and call it good. I’d ask them if they test rode it and they acted insulted by my question. Sure enough, on my next ride, it wouldn’t shift right. Finally, upon recommendation of another Bicycle Heaven customer, I took it here to have them give it a look. Within 5 minutes, the mechanic determined that the dérailleur hanger was tweaked at an odd angle and fixed it. After that, the X9 was shifting like butter, even under pressure! These guys rock!
Also, today I took in my new and old rear wheel to have the cassette moved from the old to the new. The guy did it while I waited in like seriously 3 minutes! And… it only cost 5 bucks! Impressed again!
I bought my bike at another shop because I specifically wanted the Giant Trance X 29er, but I’m definitely coming here for all maintenance!
Kudos to Bicycle Heaven! Keep up the great work, guys!

Extreme case of bad customer service !!! Was treated like a leper.
The person who helped completed lacks any kind of customer service skills, specially when it comes to a new customer with beginner skills. He didn’t make any effort to provide helpful information, it looked as he was being forced to work there.
I was about to make a purchase, but after some reflection I asked my self «Why should I buy at a store where the sales minion is being a jerk???». REALIZED the mistake I was about to make and decide to leave the store.
I’ve made a promise to not go back there in my life, and will do all I can to warn all potential customers, specially since my expertise is in the social media marketing arena.
So please, yes, I am talking to you potential customer…
Do not buy anything from here!

Excellent, prompt service. Been here on several occasions with flats and other minor maintenance issues-​almost always received service while I waited.

Great personalized service. Matt spent a lot of time explaining mountain bikes to me and answering all my questions. He helped my son and I chose the perfect bikes for our needs. I love that I never feel rushed no matter how many customers are in the store.

This is the best service you are ever going to get! I have dealt with LBS’s all over this country and this is our favorite, by far. We live less than a mile from one of their competitors but will drive across town to use them.
they are very knowledgeable, super friendly, and don’t treat newbies like newbies. They are passionate about cycling, no matter your level, age, or gender.
They only carry Cannondale and Specialized, but know about all brands.

I went in expecting to pay a good amount of money for a quality bike I was shocked to see how much a good bike cost but I definitely got the impression they know how to service a bike. Won’t be buying one until I’ve saved a lot more

Brought our Surly Long Haul Truckers here when we took a rest day from our cross country cycling tour to have the bikes serviced. The last time they were in a shop for some TLC was back in Pheonix. Now these bikes have been through extreme conditions in the last month so they needed some fine tuning. I swear, when I got on my bike this morning, it has never ridden better. They guys working the shop were also to completely fix a problem my Dad was having with his shift for his front dérailleur. We did not even tell the guys that it was sticking and no other shop was able to really fix it for my Dad prior to them. This shows me that they took their time in servicing our bikes, evaluating what we brought in, and giving them a true tune up. Money well spent! They guys working the shop were also a joy to work with. They were genuine and took their time to make sure we had everything we needed before we started riding again. They never tried to up-​sell us or force anything. Luckily we had a SAG to bring us here since it was a little out of our way, but well worth the trip. If I lived in San Antonio I would probably have this be my bike shop of choice. Also given the other gear and bikes in this store, they obviously have a good eye for high quality gear and the art of cycling.

I have not ridden in several years until recently. My wife has a bike and has been riding off and on for the last 2 years and I have decided to join her. I had a department store mountain bike (mostly for the grand kids) and having owned a Cannondale many years ago I decided after much research I would purchase another. Bicycle Heaven is a Cannondale dealer so we visited yesterday and purchased a Quick 4 from them. Beau, the sales guy, did a great job of explaining the features and benefits of the bike and spent a bit of time setting the bike up perfectly for me. He made sure I bought a helmet after explaining his injuries incurred after a mishap with a car. Since we live a ways from any bike shops he put together a flat repair kit for me. It was a great experience shopping there and having a very knowledgable sales person helping. I highly recommend Bicycle Heaven. By the way, just took my first ride on the Cannondale Quick 4 and it’s great!