Discount Tire Store – San Antonio, TX

I always enjoy the customer service at this location. The wait was a little longer than I expected, but I walked out of there with my tire fixed free of charge. Purchasing the discount tire warranty is totally worth it!

In from out-​of-​state to visit my in-​laws in San Antonio & the TPMS indicated I had a slow leak. Took it to this location of Discount Tire and they repaired it free of charge. These were dealer tires — not purchased at Discount Tires. Good service all the way around. So happy not to be nursing a slow leak on the drive from San Antonio back to Richmond, VA.

Fast, friendly and best of all my visit was free! Got a brand new tire and paid nothing. Good warranties!

Have you ever had a five star experience that within a few hours spiraled out of control and ended up being one star? That is exactly what happened to me with Discount Tires. (I am giving two because it DID start out as a five).
I drive from Elgin to SA almost daily for work. It is a damn long drive and I do not want any problems from my car. I knew I needed one tire replaced, but opted to have both of the front ones replaced as the other was on the edge of yellow. DT was nice enough to make the other tire my new spare as that was 8 years old.
I got there about 11:15 am. They were packed and it took awhile for someone to help me. After we got all the information I asked if I would be out before 1pm as I had a meeting down the street. No way. That’s alright, I’ll come back after my meeting. I went ahead and paid and made an appointment for 3:30.
My meeting ended early so I was back at DT by 2:30 and out the door by 3:15. I was so impressed. Quick and easy and professional… or so I thought.
I’m so happy that I will be home by 5 and take off down the road. I drive about 15 minutes. Then my TPMS light comes on. I assume something is wrong with the tires so call them and let them know I’m coming back and not happy. He never suggests that I stop by a closer DT so I drive back.
They check everything with their little scanner and say one tire is over inflated and the light is off now. He THEN tells me I can stop at any DT if it happens again, but he is sure it won’t. I have lost 45 minutes by then. I take off down the road thinking I’ll at least be home by 6. Then my TPMS light comes on.
Ok, now I’m pissed and call them to tell them I am stopping at the closest DT to me but I want to know what is happening to my car. The manager called the manager at the other store to let them know what was happening. I get there and he checks everything and said the computer just needed to be reset. He walks me through it and said it was fine now. I told him that I was very unhappy and that I did not want the other store calling me anymore (they called to check how things were but I was too upset to talk).
So I take off down the road and am hoping that I may get home by 7. Two hours after I originally thought I would be. AND THEN MY TPMS LIGHT COMES ON!
Seriously! Discount Tire has one job. TIRES! I am almost positive (sarcasm) that mine is not the first TPMS system they have seen, nor is it the first Audi they have seen. This should not be this difficult!
So I call the second store and let him know they light was on again. He said he was going to call someone and call me back. He called me right back as he apparently saw some suggestion on the scan he did and asked me to reset one more thing on my computer. Well, that finally worked.
My advice to DT is to learn how to reset the TPMS system in cars and if you don’t know, take a minute or two to look it up or at least WARN the owner that it has not been done and you might save someone the experience I had. You might also save a different customer. You have already lost me.

THIS RATE FOR SERVICE, I DONT KNOW ABOUT HOW THEY DO FOR PRICE YET BECAUSE NEVER HAVE CHANCE TO TALK WITH THEM.
Today, Saturday, 4/​4, I came to this discount tire location since it is close and have a good rate in Unilocal.
I come in store with a my price search for tires online and about to buy for 4 new tires which are not cheap. I just want to ask if they have it in stock and do it today since I come a little late in afternoon, at 3:30 pm.
AFTER 25MIN stand in line, I am a last one. The employee keep avoid me, they even help the Caucasian male who just walk in the store. However, the man was polite and said I am first but the employee said he stand in another line. What is happening? There is only one line in the store.
After I heard that, I walk out and this store is dead for me.
WORST SERVICE EVER!!!

I came in to get one tire and ended up buying two since the prices were better than I had found throughout San Antonio! Great fast service too!

I love Discount Tires… just not THIS location. An appointment is pointless — you are still a walk-​in. Even when I KNEW they would need to replace my tire and would have to order it, it still took them more than 2 hours to swap my spare and the wheel that had the bad tire on it. They didn’t do any repairs or anything. Then when they have my tire in and on my wheel, I go in at an «appointment» at 5pm just to have it put on the car (a rather simple task), and I don’t get out of there till 7:30! Over an hour after they closed! Do yourself a favor and go to the De Zavala location — they are super busy but run much better so you don’t lose a day of your time every time you step through the door.

I have to say that this place is pretty good. The pricing ain’t bad compared to the other tire repair shops in the neighborhood and you definitely do not need an appointment if you need help, they take care of you as soon as you get there. The folks that work there are ok and somewhat friendly but they do a pretty decent job. If you ever need quick help with rotating tires are changing a flat I would recommend you guys coming here.

This place has turned my day around! After having the worst luck with a blown out tire and with towing companies, I was pretty over the whole ordeal by the time I got to discount tire. But when I stepped in, they were quick and friendly even though they were pretty busy.
I had picked out some tires and the guy had checked to see if they had them in stock. He couldn’t find them so he gave me the next best tires for the price of the ones that I had picked out. I was quoted an hour for the job but when I had to be at work in an hour and that I would just stop by later in the day to pick it up he said that he would see what he could do to try and speed up the process and less than 30 min. later, I WAS DONE AND OUT OF THERE!
Really good customer service — I believe the name of the guy that helped me out was Alec and he was awesome.
I would really suggest buying the warranty on your new tires. The little extra you pay is definitely worth it in the long run. I blew out one of my tires and knew I had to get one other one replaced so I only had to purchase one tire today since they replaced the blown out one free of charge.

I had the day off and I needed some new tires and I couldn’t put it off another day. I went to these guys in the morning but they did not have my tires in stock. They told me the tires would arrive in the afternoon so I paid them in advance and told them to call me.
Around 2:30 I started getting nervous that things would not go my way but I was wrong. I got a phone call saying my tires arrived and to come on over. I was happy and the service was fast and easy. I really appreciate the good customer service and I will be back. They also gave me an option that saved me some money, the other Discount Tire I went to in New Braunfels didn’t do that.

Justin was amazing in helping me find the right size if tires that I needed. Service was fast and def be coming back here. Thanks again justin your the best!

I’ve been to Discount Tires several times in the past year, and I’ve never seen an employee be anything but cheerful and helpful. It’s kind if weird — are these customer service androids that work perfectly? We got two new tires in under an hour, even though it was a Monday before a holiday weekend and they were pretty packed. The waiting area is air conditioned and spacious, and if you want to grab a bite while you wait, there’s a Taco Cabana right across the parking lot.
Good prices, good service, and fast! Best tire shop in town.

Anytime I’ve had a tire issue since being in SA (4 years now) I’ve been to this Discount Tire for service and it’s exceptional each time. If they can fix it at no cost they do, if you need new tires or a replacement they get you what you ask for and don’t try endless upsales. I would recommend them to anyone. Friendly and fair every time.

Let me say I LOVE Discount Tire and have shopped here for last 11yrs since I started driving.
This was by far my WORST experience! I dropped my vehicle off at 9:30am for a free replacement due to a nail in sidewalk and was told by Caleb at the front that they had to order my tire from another store and it would take about 3hrs. Ok cool, not a problem and had my fiancée pick me up.
I called at 2:45pm, spoke to Caleb on the phone, he said tire was on the way and vehicle would be ready 30mins after tire arrived. So, they are already running behind by 2hrs from the first estimate and and it’s gonna be another 45min-​ish until its ready. Fine whatever.
I arrive to pick up my vehicle around 4pm and another associate couldn’t find my paperwork for a couple of mins. FINALLY, he finds the paperwork, hands me my keys and is about to close me out… only problem, nail in still in my tire! I know cause I looked at my vehicle before walking in the store! But the sales associate thought I was complete!
I hand him back the keys and tell him actually it wasn’t done and the nail was still in the tire!
Turns out no one bothered to check my vehicle into the computer system!!!
So, 7hrs later I’m still waiting! And now I was just informed that the tire they order was the wrong size!
Free upgrade, wow what a consolation prize!

I was pleasantly surprised with the level of knowledge & professionalism that I experienced today at Discount Tire. I had just been told by the dealer that the tire had a screw in it & that because of the location — they were unable to repair it. I needed to get a new tire. :(Doesn’t help that it is a foreign car so I thought I was screwed.
I was lining up a loaner car and all then I remembered that one of my coworkers had a similar situation. He recommended that I head straight to Discount tire. I cancelled my loaner and hightailed it out to the nearest Discount Tire.
I met Czar — one the technicians. He went out to look at my car and checked out tire & he asked, «who said it couldn’t be fixed?» He went on to tell me that the screw was in an area that they consider «fixable» & when I asked what the cost would be– Nothing! What!!! I couldn’t believe it. He then said that I may be interested in a «certificate» — its $ 25 for each tire & it covers the tire in case they can’t repair. So considering they were fixing my tire for free & they were saving me hundreds of $$$- I decided, what the heck! So for $ 100 bucks, my tires are covered & I got a free tire repair.
Thanks Czar for your excellent customer service– I wish there were more service reps like you. I would certainly recommend this location to anyone!

To be perfectly honest, I chose this place for proximity to my house — I figured that if it was going to take 3 hours to fix my tire (like it did at one of their competitors in my last tire experience), then at least I could walk home while I waited. I’m SO glad that I chose these guys, and they were so fast that there was no need to go anywhere.
I arrived 30 minutes before my scheduled appointment time, but they were able to see me right away. I had a clearly flat tire, and I really thought it was going to have to be replaced, but they were able to patch it and have me on my way in 30 minutes. The best part was that they were incredibly nice and professional, and the entire thing was absolutely free.
They’ve definitely earned my loyalty!

On Friday afternoon about 4:00pm my boyfriend and I were packing the car and heard one of the tires whistling. We quickly realized the tire was leaking air and headed strait over to Discount Tire to repair what damage we couldn’t see.
The location was not as busy as usual and a sales associate helped us promptly when we arrived. The associate and I went to examine the tires; we found that I seriously needed new tires (not a surprise to me as they were the tires I had bought the car with) and the flat was due to a HUGE screw lodged in the middle of my back right tire.
At the time I was strapped for cash and had a destination to get to about 200 miles away. The sales associate understood my position, pushed a little to make a sale but quickly realized that I was in a rush.
My car seem to take no time and when it was all finished I figured there would be some kind of fee for the work. I was given my keys and told to have a great weekend! I couldn’t believe it, I asked the associate if there was a charge just to be sure but he said that the repair was free.
I was very satisfied with the service received and would recommend this location. I have a mechanic I only trust to rotates my tires, replaces brakes, and works on the alignment of my car but for a quick fix or a new pair of tires, Discount Tire really helps out!

If there were 6 stars, I would give it to them. I have been an avid customer and fan of Discount Tire with my last two cars. They are so kind and pleasant to work with, without any hassle.
The last time I was in San Antonio, I took my car to the dealership and they told me that I had 2 nails in my tires. Because I knew with this particular dealership, they would charge me and arm and leg, I drove over to DT. I arrived at 5:20, they closed at 5:00pm. I told them that I had the insurance on my tires and that I had to get my tires taken care of because I wouldn’t be able to make it safely back to Austin if I didn’t get it fix. The computers were down that day and the nice gentlemen, just took my car and had it back to me within 30 minutes. I felt so bad for making them stay later to fix my car, but he did it with no fuss.
I will tell you that this type of customer service doesn’t exist even in the luxury brand places and I will always go back to DT for it.

Expect to wait when you get here after lunch. Every time I’ve been to this particular store, I end up waiting in line just to be told they don’t have what I’m looking for. On the plus side, the guys are always super friendly and try to help, they even call around to see if it is available somewhere else. I usually end up ordering it and then returning the next day to wait in line again to pick up my tires. They even call and tell me it’s there, which is nice so I don’t have to wait in line to be told it hasn’t arrived yet. All in all I give em’ a thumbs up for dealing with so many people in a constant stream all day.

I have been doing business with Discount Tire for years. The very minor problems never outweighs the great experiences that I received. Nice staff, they are non-​stop and constantly busy which is great for me.
I came on for a simple nail in the tire repair. Was greeted promptly by George. Great attitude and polite. So I sit and wait. Wish they woild at least add a TV.