Drury Inn & Suites Riverwalk

Perfect in many ways: happy hr. for the guest with sm.meal.was nice… gd. location, clean & pretty, free parking we will definitely stay here again.

For the price… I was disappointed. The location was good and the staff was very nice and helpful. The room seemed clean until we saw the dirt left on the bottom of our feet/​socks from the carpet. Our room stayed humid for the duration of our 2 day stay. The AC worked and cooled the air but did not seem to pull the humidity from the air. Our view of the riverwalk was blocked by ¹⁄₃ because of a cement column. We were stuck on 2 occasions inside one of the elevators that got caught between floors. Luckily it only lasted about a minute. (Apparently someone was stuck for some time the day before we arrived.). The complimentary breakfast and dinner was adequate. We stayed two days at a hotel prior to arriving at Drury and spent almost half the price and had a much better experience. Good thing is… we saw lots of other hotel options for our next stay along the riverwalk.

Awesome Location, right on the RiverWalk, its hard to beat the location! Its just a few steps away from most attractions whether your looking for restaurants, shops, entertainment, and nightlife. The pool is a roof top pool with cool views and a classic, indicative, view of the Drury sign. Although the rooms are a bit more aged than I would have liked and other than that, average. Which is fine by me because I’m rarely in my rooms. Having said that, if you don’t mind the rooms, I feel this establishment gets an extra star for location!

Fantastic hotel! Great location, right on the river. Our room was amazing. It was spacious, with vaulted ceilings, tons of electrical outlets, fridge, microwave, etc. The beg was so comfortable i didnt even miss my Temperpedic! The staff was wonderful — every one we saw greeted us warmly; yet they weren’t up inyourface-​forced friendly, genuine and gracious.
Suprisingly, this hotel is great for all types of visitors. They offer a pretty decent breakfast (included), with lots of offerings — cereal, scrambled eggs, bagals, donuts, make your own waffles. They have soft drinks, coffee, tea, hot chocolate and popcorn available daily until at least 10 pm. A late afternoon/​evening snack and bar, also included with your room is pretty giid, too. In addition to the available drinks and popcorn, each adult gets 3 alcoholic beverages and there are lots of light, or not so light items to snack on. They had some great mixed spring greens available, but only had shaved carrots, cherry tomatoes and croutons for the salad. There were lots of things geared for kids like hot dogs, nachos, chili, macaroni and cheese… you could fill your kids up on what’s offered at breakfast and in the afternoon :)
I think this may be our new regular San Antonio hotel :)

Great location in the river walk. It’s about the same distance to go to the Alamo and the Mercado. Breakfast and «dinner» (3 drinks and finger foods) are included with your reservation.

We stayed here for 5 days and overall loved it. Great location right on the riverwalk. Perfect for families — free breakfast and kickback served baked potato, chili, hotdogs, chicken fingers, salad one night… enough for a meal! Kids enjoyed popcorn and drinks every day. Place was really clean. Only two downsides for us… the breakfast was the same everyday — would have been nice to have maybe a different meat like bacon or something different. We were across from the pool on the 5^th floor and it was loud one night… people yelling after 10:30pm so maybe a different location would be better but overall we would highly recommend it!

I know now why they feel the need to offer free well drinks and popcorn in the lobby, it’s because their coffee is like mud and their parking garage is made for clown cars. Nice location but don’t stay here, unless you want to sleep in a room that smells like smoke but boasts no-​smoking.

Great location right near the Riverwalk. Nice evening reception in the lobby of food and drinks. Free wifi. Nice rooftop pool. Concierge is friendly. Easy check in. My room was a nice suite with a little kitchen and a balcony. Good spot for a work trip!

Highly recommended! I gave the hotel an overall rating of 5-​star. First time to book in this hotel and we had a great experience. I will definitely come back and will surely recommend to my friends.

I contacted Drury corporate about the broken elevator in San Antonio, and an Amber St Clair, who has the title of Customer Service Manager, Drury Hotels Co LLC, responded to my inquiry.
The mystery deepens. Ms St Clair advised me the elevator has been out-​of-​service for almost a month! Really? So why are people making reservations not being informed of this? Moreover, why are people staying here not being given discounted rooms?
Ms St Clair skillfully dodged my questions as to what is wrong with the elevator and why hotel staff all had different explanations. The rest her response was the standard PR BS that is expected when a customer contacts any corporate PR dept. Ms St Clair seriously needs to improve her spin doctor skills.
Drury Inns? What a joke!
I would advise anyone making reservations here to call first and ask if the elevators are working, unless you enjoy climbing eight flights of stairs or waiting 15 to 20 minutes for the only working elevator. While you are at it, ask them if you are getting one of their old rooms or one of the newly renovated rooms, because there is a HUGE difference. You might want to ask for a discount, if they are sticking you with one of their old beat up rooms.

My husband stays at this hotel frequently when he goes to San Antonio for business. Occasionally the family accompanies him.
The location of the hotel is fabulous! It’s directly on the Riverwalk. Being within walking distance of so many things was ideal. Everything we wanted or needed was nearby. We walked to The Alamo, the Ripley museums, and a variety of other attractions to keep occupied.
The best thing about this hotel, besides their exemplary service, was their kickback in the evening. Basically, we were provided breakfast AND dinner at the hotel as part of our stay. This included 3 free drink tickets per adult per room per day! Considering that eating on the riverwalk for 1 adult and 3 kids totalled approximately $ 100, NOT including alcoholic drinks (I paid $ 12 for a Margarita at Rainforest Café), this perk was certainly noteworthy!
The rooms were clean, and I found the beds to be comfortable. The rooftop pool seemed well kept, and I liked that you had to have card key access. They view from up there is nice. Towels are provided, but we brought our own.
The room balcony was spacious, and overlooked the riverwalk. It was cool to watch the riverwalk from that vantage point in the evenings.
A friend is planning a trip to San Antonio and I recommended this hotel to her. She was impressed with what I told her about it. I am certain she will be happy as well with this choice!
Hubby will definitely be back, but I’m planning to tag along with the kids in the future since everyone had an awesome time!
Tip: Right now, Nov 2015, they are renovating the rooms. We stayed on the 7^th floor, which has already been renovated, but right now they are working on the 6^th floor. The banging starts at 8 a.m.

If you ever get a chance and you in the riverwalk area you need to stay here. So much to elaborate on so I’ll take it a step at a time.
Check in is a breeze but parking is kind of scarce, if you have an economical car or an SUV you are ok but anything else bigger and taller you will need to park somewhere else. Parking is a tight squeeze as the parking area has a low clearance and I do believe it was at 7 feet clearance, but the parking area is direct access to your room level if you in the 2^nd thru the 5^th floors.
Once in the room they are clean nice and comfy… the pool is located at the top floor along with the exercise room. The spa is connected to the pool as it has plenty of lounging chairs. Out in the pool area you can see the other Drury Plaza Suite that is on Commerce St, it rises a good 20 plus floors. While out in the pool the maintenance man told us that if you want to you can check in on the front desk and they call the other Drury and you can walk out there and climb to the top roof deck which has plexiglass and allows you to check the city from that top view.
In the dining area they have a popcorn machine and a soda fountain which are available to you from 3:00 pm to 10:00 pm as a complimentary from which you can serve yourself from everyday.
At 5:30 pm till 7:00 pm they offer what they call kickback hour, which they have a complimentary dinner where they serve hot dogs, chili, salad, nachos, nacho cheese, baked potatoes and all the sides. The best part of all this is the complimentary drinks, from cold beer to your basic mix drinks and wine. Every responsible adult get three (3) drinks which you are given a card at check in and as you get a drink it is initialed. I have provided a picture of the drink menu. Every morning from 6:00 am to 9:30 am breakfast is provided as it includes scrambled eggs, biscuits, oatmeal, sausage, dry cereals, waffles, coffee, orange juice and apple juice and the soda fountain as well.
All access into the Drury is thru the use of your room card, nice knowing that security measures are in place. The elevator takes you to the riverwalk level and what is has to offer, from restaurants to the night life. All in all this is one place that everyone needs to check out.

Friendly and helpful staff here. Be aware that you will need a guest room key card for everything — that includes coming in the building, getting to and from the parking lot, and accessing other hallways. In a way, this seems really secure. On the other hand, it is kind of a hassle.
Overall, I give this three out of five stars. The structure itself is old, yet renovated. Sometimes you still will get a whiff of that old building smell. Again, this hotel is nice, but it would not be my first pick to stay when considering a night on the Riverwalk.

Love this hotel. Easy access to the river walk. Nice roof top pool and jacuzzi. Nice value and comfortable. I love that breakfast is free and they gave a free happy hour with 3 alcoholic beverages per adult and a snack buffet. The only thing I didn’t like is that you are force to valet park so on Sunday during check out, the line was extremely long to get your car.

I wanted to take the family to Sea World and stay on the river walk, after reviewing every hotel worth staying at I settled on this one and hit the jackpot. This place is fabulous, helpful staff, excellent location and a pretty decent breakfast (waffle iron, eggs, sausage, cereal, oatmeal, fruit and decent coffee). Not to mention the 5:30 kickback which includes three alcoholic beverages per adult guest and food, all free. The rooms were quiet, comfortable and clean. The pool is nice but small and the exercise/​workout area was nicely equipped (not a LA Fitness but you get the idea). My only gripe is the $ 16 a day parking fee that I wasn’t aware of til I got there (maybe it was in the fine print, I don’t know), but considering the breakfast (my kids ate waffles and donuts every morning) and free booze I’m okay with the parking fee. I’m already planning the next trip to the river walk and we are definitely staying here again!

We took a short trip to San Antonio and my mother in law put us up at the Drury. I hate driving to San Antonio, as well as driving IN San Antonio but the location is actually pretty nice. They have on-​site parking (you have to pay but it’s added to the bill) and if you are on the second through fourth floors you have direct access to the floor from the garage. But be warned — the garage space is very small and tight. We thought we were going to hit the top of our Tahoe and there is no real room for two cars to pass. What is nice is in order to park you have to use your room key to access the garage so random people can’t just park there.
Check in was easy and quick. The lobby is extremely nice with a lot of nice couches and chairs and the dining area is nice and large compared to some other places we’ve stayed at.
The room was very nice and clean. The bathroom was small but considering one doesn’t spend much time in the room, it was sufficient. The pool is on the 7^th floor roof and very nice. It goes from 3 feet to 5 feet and there is a spa/​hot tub also.
The hotel is located right on the river walk so you can literally take the elevator down to the very bottom and walk right out to the river.
Fro 3 to 10 the offer free popcorn and fountain drinks and starting at 530 in the evenings they have «Kickback hour» where adults can get 3 free drinks each per day and guests can eat dinner. We had baked potatoes, penne pasta, chicken and salad, and for the kids they had hot dogs and nachos. Breakfast this morning was scrambled eggs, sausage, and potatoes, and of course toast and waffles. Also in the evening they have a player piano to provide ambiance to the experience and last night our 2 year old was entertaining everyone with his dancing.
The staff was very friendly and helpful. Asked for directions and they were glad to help and had no qualms with giving me more towels and wash clothes. This morning I needed an extra laundry bag and asked the room service lady who happened to be in the hall and she provided me one right off the cart.
This was an extremely nice hotel and my wife signed us up for the gold key club. The price is on the expensive side and we couldn’t use the military discount because my mother in law was paying but at least they have one (or I think they do.) We would definitely stay here again.

I would have stayed at the Plaza as usual, but it was booked. The girls who checked me in seemed bothered by my presence, the valet seemed underpaid, and the bartender annoyed. Next time I’ll just pay $ 50 more to stay at the Hilton. Not worth it. I’ll get the same service at ‘La Villita’ for a cheaper price. Utterly disappointed.

Fantastic value in the Riverwalk. Room 524– 2 queen bed suite with patio. 3 free drinks (wine, margaritas, beer and soft drinks) snacks (popcorn, hot dogs, Mac n cheese) from 5:30 — 7:00 definitely kept my kids from starving to death waiting for dinner later. Free Hot Breakfast– large selection.
Free Wifi, never spotty. Parking was $ 16 but after all the freebies it didn’t seem bad. Room was clean, could use a lil updating but I would stay here again! A quick walk to spots on the street or on the Riverwalk. Just don’t eat at The Texas Land & Cattle in the hotel!

If I could give the Drury anything less than one star I would! A week after my stay and I’m still covered in bedbug bites! My room did not feel clean at all. I hesitated to shower without shoes and I refused to walk around and allow my feet to touch the carpet. The free breakfast is a nice perk but there was no seating available. The pool (10−10pm) was a fun late night treat but my skin felt awful after the chlorine chemical bath.
Save yourself the trouble and find a different hotel

To be honest, the only reason that I could find for not giving this hotel 5 stars were the pool/​hot tub hours (10−10pm is a little late for us early risers) and a lack of seating in the lobby during breakfast and happy hour.
Short of that, we had a great time staying here. We were upgraded to a suite for my wife’s birthday, they threw in free parking and everyone from the maintenance staff to the desk staff was pleasant and helpful. The room was clean and well maintained, the parking garage was safe (although a bit cramped) and the location is perfect for us.
Definitely found our spot on the Riverwalk!