Ferguson

Walked inside at about quarter till 5:00. I went in due to selection and high end products. Looking for a pro oven, such as Wolf or Bertazonni. I’m a serious buyer ready to purchase for a kitchen remodel and have done my research. Couldn’t believe the horrible customer service. Front desk was nice enough but passed me on to appliance section. Sales person was obviously annoyed and I had to look for people to ask questions. Suffice to say, I must have counted 5 or more girls working behind desks looking very busy, too busy for customers. I even had to ask for a Wolf brochure. Got absolutely no information from the sales girl other than better to come back on a different day kind of look. You could tell she was in no mood to discuss ovens much less sell one.
Granted I went in before closing, if a good company wants to sell an item that should not matter. I was ready to purchase. So goes without saying I will not be back to purchase my Wolf oven or any other item at Ferguson’s. Get better treatment at Lowe’s. I also just found out about Homewerks, which has high end ovens, such as Miele, Bertazzoni, etc. Sales person was extremely knowledgable and customer service was excellent.

The only complaint about this diamond-​in-​the-​rough-​plumbing-​supply-​store is that they’ve got such a great selection of things that a lot of other places don’t carry that there’s always a line! Other than that, you’ll have a great experience here.
There were so many people in line that when I walked in that the receptionist (yes I may have gone in through the office entrance instead of the parts counter entrance) asked another employee to help me get the hot water heater part I needed.
Quick service, expert advice, and an interesting conversation while you wait for the part you’re picking up. Yeah, hardware shopping can be fun.