Floor Depot

I reached out to this company by online inquiry. I was contacted by Bob Henry — I explained that I was looking for a certain tile that my builder installed. I asked him if I could send him a picture of the label on the box to ensure I get the correct color. I did this on February 22^nd at 11:46 AM per my phone records. I was called back and assured they have this exact tile in stock & available. I proceeded with the purchase on March 8, 2016 by phone after further inquiry with other stores that all told me they did not have what I needed. I again spoke with Mr. Henry & proceeded to make payment by phone. I was told my tile would be available for pick up that Thursday because it was in town. I sent someone to pick up my order Saturday to then be told it was not at the store «yet.» I waited another week for my delivery to the store. My tile was installed by a contractor while I was out of town and at that time it was brought to my attention that the tile did not match the existing tile. At the point of no return. I reached out to the manufacturer after some encouragement by a neighbor who is also looking to install new tile to match the tile installed by our builder. Upon discussion it was clear to them that based on the tile box labels — I was sold a totally different SHADE of the tile per the label which lists color shade. I attempted to reach out to Floor Depot & ask them for a resolution as it was installed, but I did pay a premium of $ 1.25 per tile where as the local Home Depot sells comparative tiles for $ 0.69 per tile — If I was going to purchase something that didn’t match 100% I would have gotten it there for half the price! I again spoke with Mr. Henry who I just found out is actually the owner — Who clearly recalled my entire purchase and history with, and after I explained that I had sent him the picture — he swore he saved all pictures and texts — remarkably didn’t have any recollection of my text. (I also picked up my first order with an entire box broken, which I inquired about before purchasing my second order (I was short) and was told it would be taken into account, and was not.) When I explained to that I was not going to argue about it but my phone records showed I had sent him the picture of the label… and that I was letting him know as I had many neighbors ready to go do business with him for the same product, and now I would not be referring them — I was told «that is my prerogative» and then he hung up on me!!!

Good value + good service = excellent outcome. My realtor recommend Floor Depot as a place to get value for my money. Once I selected a carpet, Rob came out to my house to measure. He was professional and polite. My install was scheduled the following week and the job was accomplished with professionalism and consideration. Installer David Lopez and his crew were efficient, professional. I would definitely return to Floor Depot.

Absolutely horrible customer service! We requested samples and were told that they would call when they were in; would take 2 – 3 business days. Almost a week later we had to call them and got «oh they’ve been in.» Liking what we saw (as far as tile) we decided to make a purchase and were told the order would be in before Christmas. Was never offered a delivery service and soon figured out why. WE called them the day before Christmas Eve inquiring about our order. They finally got back to us, via text message, and informed us that our order was at a local distributor waiting to be picked up and that they closed at 3pm (2 hours after they texted us). There was no way to pick up our order in time so our project had to wait 4 days till the next business day. Come Monday I went over to this distributor with a purchase order in hand. The distributor would not release the tile stating that Floor Depot has had credit problems and hasn’t paid their bills in the past. After an hour of the distributor trying to establish a credit for our purchase, the tile was released. Very upset, I attempted to contact the owner of the store to explain the situation. Their response was «he’s at our other location moving that store over here because we are closing it… I will leave him a message and he will get back to you.» It’s 8pm and still haven’t received a phone call. I am now glad that we opted to have the tile installed by a more professional service, since Floor Depot quoted more than double the material price. Steer clear of these guys. Don’t turn a stressful project into a worse one by dealing with these jokers.