Great Events – Full Service Event Rentals

I went the Great Events Rentals to reserve tables, chairs, and flatware for a surprise birthday party I was having for someone a month in advance. Jenny went over the options on what they had available for rent and I signed the contract. Once I left I sent an email letting her know that the delivery had to be at 4pm so the guest of honor would not be at the house during delivery. A week before the event I call to confirm everything is good to go. That’s when she tells me that there’s an extra charge on top of the delivery charge to lock in a particular time. I asked her if she received the email I sent her and why she didn’t mention that when I paid for the rentals initially? She then proceeds to tell me she never received the email despite me showing it to her. I ended up paying the additional $ 100 because I didn’t have a choice since the event was a few days away. The chairs and tables looked great but the customer service is highly lacking at Great Events Rentals.