Handy

Rebeca was on time and hard working. she left my house clean and nice smelling. I was very happy with the service she provided and am glad that i chose to hire Handy. This was a one off cleaning for a house i a about to sell so I cannot say anything about repeat service but my expectations were completely met.

Bought a voucher on groupon. I had some questions that could not be answered online. This company does not speak to anyone on the phone, they do not share a phone number, and do not contact you back via phone. They only do business via email. I cancelled out of frustration of not being able to speak to someone. As for cleaning, who knows.

Ariel was refreshing, friendly and very to the point when getting things done. She worked to get as much done well as possible during the slotted time. I would recommend her to any friend/​family! Had a few issues before with handy cleaners, but Ariel definitely put them back on the contenders list.

Initially we had a very bad experience with this company, however Laura from Handy made it right. She apologized for the bad service and made sure we were given a full refund which should reflect on our card in a couple of days. Although it was not the cleaning service we expected, the customer service to make up for it was prompt and on point. We are glad that Laura P. from Handy made it right!

Lisa was great!!! I am scheduling another cleaning.

My service professional left early and the cleaning of my house was not complete. I have been trying to contact Handy for almost a week for a full refund and noone has responded to my emails. When I originally emailed about the service not being complete and the cleaning lady leaving early, I was only refunded for the time she left early, even though I expressed that since they have a satisfaction guarentee and wanted a full refund so I could pay for someone else to do the job more completely, I have heard NOTHING back. I have emailed 3 different times in a week. TERRIBLE customer service. They should not advertise 100% money back guarentee if a customer has an unfinished job and their staff is leaving early.

Alicia did a wonderful job of cleaning our apartment on September 9^th! She was very thorough and professional, and she left us a very nice note thanking us for hiring her! We wish we could hire her every time! Thanks again Alicia!

Great cleaning service! Inez is awesome! Very punctual and professional. She did everything that was asked in the 4 hour timeframe.
Haven’t tried other services from Handy but their cleaning service is great!

This company charged for services not rendered. Atrocious customer service. Doubled booked and did not refund the second charge even though the cleaner went home. Company has yet to resolve this issue

We liked the service at first as the cleaners did a good job. However, be very weary of this company. If you sign up online they will automatically sign you up for a 2 week reoccurring service. This can only be stopped through a phone call, and even then they got me for another one. They charge your account 24 hours before the service and if you don’t want it they make sure to charge you the 15 dollar cancelation fee. I took it the first time and the second time I talked to 3 different people who had nothing to say to me except it was policy. I asked them if they were willing to lose a customer over 15 dollars and they said «it’s policy». As cleaners they were good, but this company has a lot of loopholes to get you. If you use them make sure you read the fine print!!!
Matt

Felicia did an excellent job. She did exactly what I asked. There were a few things left a little dusty but I blame it on my overly dusty blinds that took a while to clean. Thanks for the punctuality and friendly service. Felicia was awesome!

Extremely frustrated with Handy’s customer serive. I had questions on my bill and requested a refund. The customer serive logged the case and said that someone would be on contact resolving the issue. 2 weeks went by and I still didn’t get a reply. I called their customers serive again and the lady told me that my refund was denied without giving me a valid reason. If you are considering Handy’s service, be warned that you may have to deal with their incompetent and unresponsive customer service!

Not having a good experience so far. Scheduled and paid $ 90 for furniture assembly — a bed frame. Very simple, shouldn’t even take the 2 hours they are requiring me to reserve. They rescheduled TWICE, both times at the last minute. I was frustrated and I cancelled. What happens? Not a refund, but a $ 90 credit on my account.
But now when I try to book the same exact service again, they want to charge me $ 120. Very nice. I have to pay an extra $ 30 now for my inconvenience. And there is no customer service number to call. I think the very least I am owed at this point is the bed assembly for the 90 DOLLARS I HAVE ALREADY PAID!

My cleaner was dara t for houston, tx. She arrived on time and brought all her own supplies (including mop & vacuum). She did a fabulous job and was very efficient. She even asked to move to another area of my house when she was done cleaning one area. Will definitely use her again!

I love handy service. I have used handy service to have a tv mounted and regular cleanings. My favorite cleaning lady is Monica Martinez. She always does a great job. Always on time. And is great around my animals. She’s a wonderful lady with mad cleaning skills

Avoid these folks– The person who cleaned my house did a shoddy job to the point that I had to go behind them to clean the floors and toilets. To make matters worse they automatically bill your credit card each month even though they have not provided any service. This is the second month they charged my card, yes they gave me a credit but why do I have to chase them down.

Thank you so much for sending me Denise DLC. She was punctual, paid attention to detail and worked diligently the entire 5 hours I booked my cleaning for.
I would highly recommend
services to all.
You won’t be let down.
Seriously!
Liz

I love how easy it is to book an appointment! We have used the Handy app for one house cleaning & one handyman service. The housekeeper did an ok job but it was probably because we have a large house & she couldn’t be as thorough as I’d like in 6.5 hours. However, the difference between mediocrity and superiority is in the attention to detail. I will book the up & downstairs in two separate appointments next time.
The first handyman we booked never showed but Handy made it right again by crediting my account & rebooked me for a great replacement. Eric painted & repaired the small jobs I needed help with and did so with great expertise. Both of my providers who showed up were prompt & courteous.

If I had to pay full price for this service I would give it 1 star. But since I got a good deal I’ll be a little more lenient. That being said, this service was pretty awful.
I knew going in that this wouldn’t exactly be a professional cleaning service because they don’t hire professionals, but still I expect a cleaning service to be able to clean my apartment better than I would have. Instead, what I got was significantly worse than what I would have done myself.
We booked for 2 hours of cleaning and it took almost the full time to clean just our two bathrooms which are not at all large. Nor were they especially dirty. The quality of cleaning was unimpressive and she missed all the corners. She also just wiped things down and didn’t really scrub anything. Lastly, she tried to leave 20 minutes early not having completed what we asked for (vacuuming) and then ended up still leaving 5 minutes early. Needless to say I won’t be booking this service again.
In summary:
1. slow and inefficient
2. poor quality of work
3. tried to leave early

Handybook was able to fit me in next day for a cleaning that I booked online!!! Kimberly showed up on time & she even brought all her own eco-​friendly products to use. My bathroom has never smelled so great. I plan on having her back very soon to help with my summer cleaning.