Impact Urgent Care

Quick & professional service. For minor care this is the place to go!

Amazing team!!! Fast service and works with your schedule! Doctors very knowledgable and give you longer term plans. Love it here!

This place is AMAZING, the best experience I have ever had at ANY Doctors’ office. I am from out of town and travel to SA frequently for work. This time I got pretty sick and a friend recommended impact. Where do I start:
First, their schedule and appointment times. They are open EVERYDAY from 8 – 8, which was great that I could go after work. Also, they allow you to check in online or by calling, and they tell you how many people are in front of you. They even text you 20 minutes before your appointment so you can make your way over. The most I waited to be seen in my 4 visits was 10 minutes.
The office itself, I went to both the Huebner Road and Terrell location, and both were super clean, brand new facilities. They had water, coffee and tea while you wait. The staff at the front desk was very friendly.
The care, this is what was the most impressive. Special shout to PA JEANETTE NASCHKE, her bedside manner was like none I have ever experienced. She was calming, (I have a bit of anxiety, especially when it comes to getting shots, and she was so good with this) and super reassuring, explained exactly my diagnosis, what I should expect, what to do if I got other symptoms, spent so much time actually talking to me and informing me as a patient. It wasn’t like one of those quick in and out doctors visits where you wait for 2 hours to be seen and the doctor spends one minute with you. They call you back within a day or two of your appointment to see how you are doing and if you need anything. When I got sick again, I went back and was treated by FNP Matt Baker, who was also great. He explained my symptoms, and sent me on my way. Just got a follow up call again today, and when I described a new symptom, they had a PA call me back and did a phone consultation and got me on my way with a prescription. These people are just the best. If you are sick, don’t even think twice about going here. They treat a wide range of stuff, both of my problems were completly unrelated and they were able to handle it.
I don’t know what customer service model these guys are using, but its EXCELLENT, and other urgent care facilities should follow their lead. I only wish we had them in the NY/​NJ area, where I am from, because I have never received such a high level of care and wish I could continue using them. Thanks again Impact Urgent Care for saving me in my visit to San Antonio.

My experience here was great. I went in there in severe pain and they made me feel better. Everyone I encountered was professional, friendly, and efficient. Yvette, Jessica, Marilyn, and especially Jennette thanks for everything. Hopefully I won’t need Urgent care but if I do it’s good to know you are there.
Thanks,
Barry

Medical attention was ok. My Son needed 3 stitches over his eye. My issue was with the billing department. I was charged 120.00 instead of my 30.00 copay because it was a Saturday. I called on Monday when they could verify my insurance. They didn’t want to refund the 90.00 because they thought I would have a balance after the insurance claim. They took my credit card information over the phone but never refunded the money. They sent a bill saying I owed 240.00 more. I had to call my insurance company and they told me I should only owe 120.00. So now I have to try to recover the 90.00 and submit the insurance information saying I should only owe 120.00. It’s a hassle and unprofessional. Be warned.

This was my second visit to Impact Urgent Care. From the first moment in the reception all treated me very well. Simply amazing level of professionalism of all.
It’s very clean and the service was fast & friendly! Dr. Ratner and his team were amazing!
Great facility! I was in and out in less than an hour.
I definitely recommend this place!

This urgent care clinic was once my first choice for minor needs and other routine «maintenance» for times when a trip to my PCP in Austin wasn’t necessary or practical.
Since moving to their new location at Huebner & 1604, however, their service has become remarkably less patient-​oriented and much more like a medicine mill dedicated to impersonal interactions.
Here’s to hoping for the original Dr Ratner-​remembered care experience to come back…

Best urgent care in SA! They signed me in by phone, so my wait was short and then Kimmekia & Annie quickly took care of insurance. I was afraid I had a concussion as I had hit my head so they took care of me right away! Turns out I did have one so I’m so glad I chose Impact Urgent care where they have cognitive testing for concussions. Dr. Evan Ratner specializes in concussions so he examined me and I got the best treatment possible for my injury. Bottom line he and the back room staff of Marilyn, Beth & Angelique had the specialized knowledge I needed. Now I am resting and recovering. Thank you Impact Urgent Care!

I recently had my first experience with Impact Urgent Care. The facilities were clean, the staff was helpful and the doctor seemed knowledgeable. I was in severe pain and people seemed to actually care. They provided me with referrals I needed to get additional help and followed up on how I was doing.
I appreciated the ability to call in and get on the waiting list, something I highly recommend you do. They are conveniently located next to a pharmacy as well. I hope I don’t have a need to return but if I do I will definitely go there.

Dr Stephens and Staff were GREAT… I was treated quickly and professionally by all. I would highly recommend this facility.

Great experience today at the Huebner/​1604 location! Some tips ~~ if you have questions about cost, call ahead and just ask! I have a high deductible insurance and they can help explain pay options as essentially I was a private pay. They bill as an urgent care (so it may be higher than doc office but lower than any ER). I checked in online, downloaded forms to fill out and had about a 5 min wait in the office before i was seen. Friendly staff, good communication. The key with ANY medical facility these days is to be nice yourself, stay calm and ask questions. They are there to help you and will work with you to make sure expenses are known ahead of time!

Excellent service the entire visit.
The front staff (Ashley/​Valerie) made us feel at home as soon as we walked in the door. The wait was minimal (just long enough to complete the paperwork). They had complimentary snacks available which was nice touch. Everything was very clean and the artwork was very pleasing to look at as we waited and walked through the halls.
The back staff (Art/​Lupe/​Marilynn) were very helpful and everyone greeted us with the smile. My daughter was a little nervous to be seen but they made her feel very comfortable.
PA Jeanette Naschke evaluated my daughter and even showed me what the problem was and how it should look. She explained the remedy to us and even took the time to share with my daughter how important it is for her to do what she needs to do.
Great service and would recommend this clinic to everyone. Thank you for everything.

I had not used any of the free standing urgent care facilities since moving here from NJ 2 years ago. I did a stupid thing over the weekend, slipping and falling on my tailbone on a hard floor. I gave it a couple of days and the pain continued.
I looked up Impact on the web and was able to schedule my visit online which was very convenient. From walking in the door to check in, through the whole process was great. The PA, Jeanette was wonderful. I had extensive ex rays, quick feedback and written reports and discs supporting all actions taken. I would highly recommend using this facility and would return again when necessary.

«While on vacation, I brought my daughter in for an ear ache and our visit was perfect. Elizabeth in the front was very helpful and explained everything I wanted to know about our visit. She told me about the online check in, and how it works and also provided information on the other locations. She was very busy and treated every one else that came in the same way. The doctor was great and I give this place 5 stars!»

Friendly staff checking in. Art is very friendly you can tell those kind of people like their jobs when they talk to you in a nicely manner and make you smile. Mr Belcher is very nice answered all my questions insured me what I needed to help me get better.

Online registration is pointless, was at the top of the list and still called other people before me. 0 – 15 minutes has been going on for 45+ min and still waiting.

We were in town for the weekend. My son got sick and we took him here. I really liked being able to get in line online so that when we arrived we barely waited at all. Andrea was our nurse and she did an amazing job! She put my son totally at ease. She was just the best! Each waiting room has its own tv and remote up keep kids occupied. But overall we barely waited long enough to watch anything. The Walgreen’s next door was very handy. Overall could not have asked for better. Thank you!

Here we are ladies and gents. A month later as expected. I got my updated invoice– and granted it isn’t $ 300 anymore but now $ 38. I called the billing office and they mentioned that they showed no balances at all. Makes me a bit uneasy to receive a billing statement with an amount when nothing is due. I would expect them to be accurate since it takes them a month to send out. Anyway, I called last night (Sunday) and was a bit irritated because I thought, «Hey, maybe that was my copay, and if they can charge me for my copay at the location itself, they should be able to look up in their system what they charged me.»
NOPE.
Apparently they can charge you whatever amount, but I was told that they have no way of looking up their history of charges to you. «You will need to call billing in the morning when they open.» I’m sorry, but that’s a terrible way to run a system and extremely aggravating for a customer who has been trying to take care of this for 4 months.
Impact Urgent Care– I saw your message, and I appreciate the customer service and reach out in apology. I also appreciate the fact that the manager of that branch called me to apologize and check in on me after my original post. However, until the company itself fixes the way it runs it’s system and billing, I will NOT be back. Ever. Pity since ya’ll really have the customer service portion down.

I have had a number of ‘primary care physicians’ in my life but I see them so infrequently that every time I come back the front office treats me as a new patient. I have to fill out pages and pages of paperwork just to get seen for that nagging pain that hasn’t gone away in two weeks, or that persistent cough that has been getting worse over the last week and I don’t want it to get to pneumonia. So, instead I come to an urgent care clinic … one that I have used before, thinking it will be better than the ‘doctor’s office’. Nope. Whether it is new insurance or in the case of today’s visit, an upgraded system, I still get paperwork to fill out. My insurance hasn’t changed, nor place of residence, nor my ID nor my method of payment. But, I suppose, between the paperwork and the plasma screen movie — and limited seating forcing me to sit next to someone sicker than myself, I should feel fortunate that a place like this exists and is open on a Sunday.
I realize this is a first world problem and that there are starving children in — well everywhere in the world, so what have I got to complain about? My time is being wasted. So what. I could be at home, self medicating. I could be more comfortable avoiding the problem by masking the symptoms.
No, I am spending my time writing this review of a place that I have come to for help. I tried the automated system, waited the half hour it suggested before coming. Got a text after arriving indicating there were four others ahead of me. Timely. So, I type.
Every other time I have been here the staff has been professional, and the treatment effective. I expect no less from this visit. I am just so tired of the hurry up and wait mentality that has become the hallmark of today’s society. In my profession I must start at the beginning of the work period and not stop until the end of the period. I must see all my ‘clients’ at the same time but somehow manage individual attention to each. And each client must leave with an understanding of the information I’ve provided them or I have not done my job effectively. What that would look like in this situation, I don’t know. More of an assembly line processes or station set up I suppose. Walk in, get your vitals taken while having the receptionist take your information down. My personal info is all on my ID, which I gave to the woman at the desk, my insurance information is on the cards I gave to the same woman. Why isn’t all my health history attached to my insurance info? They asked for it, and I provided it — family history and all. The only new info was the reason for my current visit. — Your insurance is verified while your complaint is heard by the nurse who then informs the doctor.
If we are going to use technology, then let’s be smart about it and allow it to work for us. Print out that info sheet you should be able to access through my records and ask if it is all correct. If yes, let’s press on, if ‘no’, then let me correct it. Let’s not just get new info every time.
Oh, but wait… You upgraded your system and my information didn’t make the trip.

Completely unsatisfactory! Front desk staff is rude and comes across incompetent.
I called ahead to be placed on their wait list. I began receiving texts indicating where I was in line. «Proceed to IUC in 30 minutes.»
Once I arrived with my child, carrying a barf bucket, the front desk staff called me forward. I knew I was in for it when they looked at me blankly stating I was not in their cue. I showed the text messages and they tried to blame me for the fact the system did not have us registered.
They were rude and said I needed to wait for 6 more people ahead of us… I don’t think so!