Jon Wayne Service Company

In May of 2016, my mother-​in-​law who is 95 years old called Jon Wayne to have her unit repaired. The technician was told it was not blowing cold air to the left side of the house. Her son (Larry) was supervising the technician. Her other son (Jerry) had informed his mother the night before Jon Wayne showed up that the duct work was full of water. This was repaired by Jon Wayne about a year ago. When the technician showed he could not find the serious air leak. Her did not want to under the house to check the duct work. Larry told him he need to get this repaired, so the technician want under the house and cut the side of the flexible tubing to let the water out which ruined the tubing. He did not bother to fix the air leak and left. So now she had a A/​C not working and a cut flexible tubing. PLEASE NO NOT CALL JON WAYNE!!! THEY WILL TAKE ADVANTAGE OF YOU!!!

I called for an issue with my water heater not working. While the problem was something super simple that I should have noticed beforehand, the technician that came out was very polite, helpful and knowledgeable. The entire visit took less than 20 minutes, and the problem was fixed promptly.

We have two units and our upstairs unit was not cooling. Tech from John Wayne came out. We ended up having a leak in one unit and that was the only unit looked at. Really did not do any technical testing or pulling off panels to look at what the cause could be and NEVER looked at the actual unit we called about. Tech gave us a $ 8500 quote to replace the entire inside and outside unit. My husband had to go up and look at the downstairs unit before installation and realized the quote was to replace our entire downstairs unit — the tech never even looked at the upstairs unit! When my husband called to get another evaluation before installation, the tech blamed him and said «you pointed me to it.» Seriously! Who is the professional. What if I showed him the water heater! Bottom line is we received a quote to completely replace the unit that was working. We would have spent $ 8500 and still not had AC upstairs. More discouraging is the Tech threatened that we would lose our $ 500 good faith payment even though the diagnosis was BS. We requested to speak to a supervisor. No call back from a supervisor 12 hours later.

The A/​C unit that I purchased through Jon Wayne quit working on a holiday. Called Jon Wayne and they were quick to send a technician out to find out what the problem was. John Wars was great and replaced the filter that was causing the unit not to work! Highly impressed with John Wars and his professionalism and the service he provided to get the unit back up.

I have paid 36.95 a month for 4 yrs to have Jon Wayne come out twice a year to do maintenance and keep the system that we paid 10k for in condition. They changed the contract without telling us and now say it is once a year. Now my compressor is out and I called to get a service tech out. I had to leave a message and no one called me back. An hour later I called again. She, Christine said she would have someone out and call me back and tell me when they were coming. With no call back I called again. Josh now says no one can come out until tomorrow. I will be filing with better business bureau. Don’t pay for the «rescue service“monthly fee! Total rip off!

Our AC unit is not working AGAIN and Jon Wayne Heating & Air won’t be out until tomorrow to fix it. I don’t know why we pay for the rescue club if they still are not able to fix our unit the same day. We could call any other AC company and they come out the same day. Buying a new unit through them was the biggest mistake we have made with this house. If you need a new AC don’t buy one with them. They cost so much more than other companies in town. We went with the whole concept of you get what you pay for. Well not in this case. We have had nothing but problems and have tried to be more than understanding, but really feel like we have been taken for a ride with this unit. Our house is always humid even when the unit is working so we have to keep it really cold year round. We seriously should have just kept our original unit. We never had these problems with our old unit. Now we get to have a very crabby, miserable, hot and sticky baby. Thanks a lot Jon Wayne.

I would definitely call this company again and request James T. During the initial phone call they were polite and flexible with scheduling. They called the morning of my appointment to let me know the service provider was on his way and then called again when he got stuck in traffic and would be slightly later than anticipated. James was polite, wore shoe covers, did quick and clean work, and was up front with multiple options and costs for the repair of our kitchen light.

We have used Jon Wayne Service Company for several years and once again we were not disappointed. Mr. Jay LIghtfoot provided excellent service while performing our annual Full Precision Tune Up. Every part of the procedure was done thoroughly and professionally. It was a pleasure to have Mr. Lightfoot as our Certified Service Advisor as he ensured our AC and heater are ready for another year of heavy use. We will continue to use Jon Wayne!

We continue to be impressed by Jon Wayne and are SO glad we got their warranty plan when we purchased our A/​C through them a few years ago.
After a power surge at our property caused by the power company doing work in the area, we discovered that the surge protector off the shut off box on the outdoor part of our A/​C unit did it’s job and absorbed the shock, but melted in the process and was preventing the A/​C from running correctly (a scary sight). We called Jon Wayne as soon as we discovered the issue and the next day we had a technician out.
I should mention, I am 7 months pregnant and we are currently trying to sell this property, and Jon Wayne was excellent about giving us a morning slot, ensuring I didn’t sit at the empty property a long time, and showing up when they promised. The technician (William (Bill) H) diagnosed the issue immediately, had all of the parts on hand to do a complete repair, did an amperage and system check, and left it looking BRAND NEW. All of this within the entire time window we had been given for the appointment — and 100% covered by the warranty, no fuss or questions asked.
I cannot recommend them enough, the service was top notch and I am so glad that we got our A/​C through them.

I used Jon Wayne for the AC and Electrical Inspection with a FREE Nest Smoke Detector. They did a GREAT job and were VERY helpful, professional and courteous. My son used them and his neighbor and we are all VERY pleased. On time and great service techs. Thanks JW!!!

Ken a manager from the finance department contacted me shortly after posting my original review. He apologized for the miscommunication and agreed that my terms were correct and that Cassandra with the finance department was misinformed. With that said, Ken offered a 0% finance at 60 months with a complimentary one year Rescue Club membership. I agreed to those terms and went ahead with my electrical and plumbing work on February 12^th. The following Sunday, evening of February 14^th, my interior entryway and front concrete patio was flooded due to a leak from the water softener fitting in my attic, it had not being secured properly; the plumbers welded the fitting to fix the leak. I’d like to note that the plumbers are professional, responded immediately to my emergency and fixed the issue in a timely manner. My review stands firm at one star as of now because I have significant water damage to my entryway, Jon Wayne sent out Saints Restoration the following morning for water damage mitigation and restoration. I coordinated with Saints Restoration to have their contractor begin repairs. The contractor that assigned was unprepared, had no understanding of what repairs needed to be made, had no materials and asked me to obtain color matching paint. However he did repair a door that wasn’t opening properly due to the water damage. The contractor gave me a personal business card and was persistent with me hiring him for side jobs around my home. To avoid conflict or retaliation from said contractor, I’ve made several calls to Jon Wayne in hopes to get another company to repair the damages. I do not feel safe with that particular contractor in my home. I’ve stressed this with Mark, a plumbing manager at Jon Wayne. We are set to meet at my home this morning for Mark to view the water damage, 10 days after the leak. Last week I spoke with Lance an owner of Saints Restoration and was guaranteed that repairs will be done to my satisfaction. It’s been well over a week since the water leak and I’m yet to have any repairs made. This issue should have been resolved a week ago.

The plumbers and electricians with this company are professional, honest and thorough. With that said, I have a substantial amount of work to be done, anticipated to finance and was approved for $ 12k at 2.99% with a third party, scheduling repairs for a week out. Today, two days before the installation I receive a call from their financing department that the rate I agreed to was no longer available and I would have to agree to a 4.99%. I’m very disappointed because I agreed to those terms and felt taken advantage of after already paying $ 2k in repairs. I’ll be taking my business elsewhere.

Had Jon Wayne come to check on my AC last week. They said they would be at my home between 8 and noon, the man arrived at 12:30. So they waved the service call. (I had to ask for this, they never offered). Instead of trying to fix the issue, the technician was more interested in selling me a whole new AC system! (inside and outside units, $ 9k Plus) when he saw I wasn’t going to go with a whole new system, he quoted me $ 426 for a part which I can buy from Amazon for $ 18.
I felt like I was just being ripped off.
No way would I recommend Jon Wayne,
I’m gonna use the mom and pop companies from now on.
UPDATE: I bought the part I need a few days ago from Johnstone supply (Alamo downs Pky) for $ 30 and I’m doing great in my nice cold home!

Just FYI. We called them to come out and service our furnace for the winter. The guy said he found a «gas leak» and something else wrong. Not saying those problems weren’t real, but talked to my mom yesterday, she had had them come out to service her furnace as well a few days back. She lives on the other side of town. The technician also told her that she had a «gas leak». Instead of the $ 79 to service the furnace, she paid $ 256. I guess there’s not much you can do if you don’t want a gas leak, but my mom’s house is like 50 years old and ours is 8. Funny that we got the same diagnosis from the same company. UPDATE: 79 $ service call, final tally: $ 552. Probably because we live on a more affluent side of town. Caveat emptor.

I was quoted by Jon Wayne $ 3,300 to replace our evaporator coils. Shocked by the price, I asked the service technician to give us an itemized quote (parts and labor separated out). He said that he couldn’t do this as this was against company policy. I then called the office and customer service assured me they would get our tech to send us an itemized quote. The technician called back telling us the same thing. I then called to speak with a manager and was told they wouldn’t give us a quote showing parts and labor as this was not how they did things at Jon Wayne.
Per the a recommendation from a friend, I called Air Texas. They came out and gave me a second opinion free of charge and only charged us $ 1,500 to replace the coils.
Please be very careful when doing business with Jon Wayne. Do your research and know how much these repairs should cost. I suggest they present quotes with parts and labor itemized to serve as transparency for the customer.

I recently discovered that my elderly in-​laws in Live Oak were oversold a water treatment and water heater by this company. While it’s a very nice installation $ 14,000 is an unbelievable cost for a new water heater and water softener.
Shame on this company for taking advantage of the elderly. The saddest part is my father in law died shortly after the installation and my mother in law moved to assisted living 1 year after the installation.

Jon Wayne is the right A/​C company to use for reliable A/​C work. We had Cory& Eddie and their team replace our old A/​C system. They worked really hard to get everything done right. They even carted off our old A/​C SYSTEM & Cleaned up before they left. You can’t go wrong giving Jon Wayne your business.

Who likes to have to pay to fix your AC? NOT I! We are cramped for cash as it is. John our Service tech was super nice and knowledgeable. He was able to quickly diagnose the issue and prescribe a 1000 dollar fix. He did a great job doing the repair.
Only thing is this will be 5000 dollars we have spent on this AC in the past three years we have lived in this house. John said this system maybe has 5 more years on it. Who knows. What pisses me off is I wish before this service call a few months ago we had a 4000 dollar Coil replaced do to leaking Freon and rust. I would of loved it if the Rep back then recommended a new system at that time instead of just replacing the evaporator coil. I paid 5K so far and in 5 more years I may have to pay 10K to upgrade system to a 2 stage multi zoned proper system. I wish I had this option 6 months ago before paying the 4k.

Brandon talked me through what was going on with my AC unit. He was very professional and thorough. I have cool air now! I would definitely recommend Brandon himself and the company Jon Wayne to a friend or family member. Thank you!

In mid July our AC went out, called a different AC company to come out and check our system out, they indicated that it was our compressor and quoting us about $ 2300 – 2700 to fix. Called Jon Wayne for a 2^nd opinion and their techs came out for all about 10 minutes and concurred (I probably should not have told them what the other AC company said). Quoted me $ 2900 – 3300 to replace compressor. I decided to wait due to financial reasons, and a few days later called another company I was referred to by a co-​worker that had just worked on her AC that weekend. Reliable, dependable and honest. They come out and check our unit and determine that IT IS NOT the compressor but rather a condensor motor fan! $ 410 later, my AC was up and running. This company is not trustworthy. I called and spoke to the Customer Service Mgr, he assured me they would be refunding what I had paid, to this date, no refund!!! Stay away from them. There are better companies out there with skilled techs and more trustworthy and dependable.

Very professional company. New AC unit installed in Boerne 2 years ago. Appreciate the service plan and reminders. Had an emergency repair request and they came out same day. Unit was fine but had to to replace condensation pump. Recent tune up service by Deron Hock was excellent. Diagnostic tools and capabilities are high tech. Support from home office is easily reachable for scheduling.

just poor service all the way around, my unit went at at 7 pm on Friday called and they said someone will be there between 12 – 4, not only did I have to call them after the service time that was giving to me but then they had the ordasity to tell me someone will be there (again) between the hours of 12 – 4 because all the techs were tiedup, so not only did I have to suffer again for another day with no air in my house but not soon after I got off the phone with them I witnessed 2 John Wayne trucks at the local gas station not even 3 min from my house, this type of business needs to ran a lot better then advertise

Our home didn’t have issues until after they left. After they performed a service on our system, we had water leaking in the sheetrock, and the tech stepped on the sheetrock the next day when they showed up to fix the issue putting a boot hole in it. It was challenging dealing with them to get the issue repaired and the mission statement on the back of the invoice doesn’t hold true. They didn’t explain the service they performed while onsite, didn’t give a written statement of what would be performed while onsite, and it looks like we will be ending up in court.
run fast, run far!
Update 8÷21÷15 after speaking with thier insurance, getting all kinds of run around and excuses, JW is now fixing our garage. It was pulling teeth to get it done. can’t wait to never use this company again…

I’m giving a 2 because the salesman was nice. I wanted a major overhaul of my system. So I priced out with this company because a friend had used them. They would not leave the bid, which went up the next visit, because I think that is a ploy. Never had another company do that. So I called a couple other companies for the same work. This company was double the other two. And to top it off I got a much better system as well. I would say I saved 50% and bought a new car with that savings!

Jon Wayne installed a brand new unit for us last year and it GREATLY improved our A/​C and efficiency throughout our house. We signed up for the service plan and to have it checked in the spring and the fall and no service call charges. They came out and assessed the problem and also did a complete check on the unit outside and inside to make sure it was functioning properly.

These guys were awesome! I found this company after reading online reviews and decided to contact them. My AC was acting up and I had no idea what was going on but I knew I definitely needed to get it fixed. You can’t go through a Texas summer with no AC. This company responded so quickly to my online inquiry and had a technician out to my place the next day. And the only reason why it was the next day was because of my schedule, not theirs. The technician (Jason) was professional and very thorough in explaining what I needed. The work was done the same day and I couldn’t be happier with my choice to go with this company. I’m keeping these guys around for all my future AC needs.

The tech that came out to install a water faucet for my kitchen did a horrible job it started to leak again 2 days after he left I called the office in which the lady was rude question me asking how come I didn’t bring it to their attention sooner and then she smacked her lips on the phone saying she let someone know but didn’t give me no time frame of what’s going to happen. Now I gotta bigger problem the water got into the wall from the kitchen faucet leak causing my wall to mold big headache thanks John Wayne for the screw up

Good try! You did not replace our refrigerant. In fact, your «experienced» sales guy tried to sell it to us and we said no since we were getting your wrongly advised new unit. Does that mean you did work to our unit without our approval? And thanks for refunding our $ 500 deposit, but we spoke to the manager on Monday and TOLD HIM we were canceling our check. That was never even offered up by your company to give us the money back. Nicely written, but too late.

Taylor took great care of me and made sure I got an appointment right away. She even called back after the service to make sure everything went OK and to see if I had any additional questions. Troy was very professional and even put up with all my questions! In this day when service sometimes seems non-​existent, I really appreciate the service John Wayne provides! They definitely know how to take care of their customers!

Electrician Andrew Casiano and his assistant (I didn’t get his name) did a very good job installing the lights and making sure everything worked fine. My mother liked the new lights as well.
thanks!

Just wanted a tuneup on my ac, took 2.5 hours to complete. 15 minutes after technician leaves ac isn’t shutting off and house is freezing. Call Jon Wayne to get someone back to fix it. After 2 hours of back and forth operator says she can’t get anybody tonight. So I have the option to run my ac all night or no ac until tomorrow morning. Never will use them again.

Overpriced, deceitful, and negligent. Stay away!!! Plenty of other plumbers in the San Antonio area. Don’t fall for their slick and flashy marketing.
After dealing with the manager Mark, I adjusted my review. He «did the right thing» despite not acknowledging that the initial job was handled poorly.
That said, they are still extremely overpriced.
Where most plumbers charge an hourly rate approx $ 80 – 100, seems Jon Wayne is Ala Carte with the simplest of jobs still double that for 15 min jobs.