Macy’s

Walked into Macys at River Rock expecting to buy a luggage for my upcoming trip to Hawaii, walked around in the department for over 20 minutes no sales associate approached if I needed help. Bye bye Macys. I’ll take my business elsewhere. Shouldn’t have to give you 1 star. Half would be too good a review.

Customer service horrible in the women’s shoe department. I went there to find a pair of shoes I needed for a wedding. The two young ladies totally ignorant to the fact that I needed assistance. Even after the fact that I asked one for help with finding a specific shoe size for a pair I liked. The two associates basically brushed me off.

I was trying to be cute during my recent weekend trip to SA, and decided to bring heels and wedges, no tennis shoes at all. Yeah, bad idea! Needless to say, after day 1, I needed some comfortable walking shoes. I walked over to this Macy’s at the River Center Mall and was so disappointed at the selection of shoes. Teeny tiny. I went over to another store in the mall and picked up a pair, then returned to Macy’s to grab some socks. Somehow I ended up finding tons of sale racks and leaving with tons of items I didn’t need. I don’t regret it though! I got some killer deals! The woman I checked out with was super friendly and helpful. I like Macy’s, but I’ve honestly never had amazing service before. Usually at the locations I go to, everyone is such a grinch. But this woman (I wish I got her name) was so helpful, she was even looking for coupon codes to apply so I could save a little more. She offered restaurant recommendations, and all that good stuff. Great experience! And to think, I only came in here for a pair of socks.

Yep, it’s just a big department store in an older, starting-​to-​fade-​a-​little mall on the riverwalk. But, they are always open 24hrs starting Thanksgiving afternoon, which makes it an obligatory stop for me and my family every Turkey Day that we all meet together here from South & West Tx for the holiday.
Sales associates were all friendly & helpful despite having to work Thanksgiving day, and dedpite the late hour (midnight).
Again, this Macy’s has seen better days, but it’s clean. The clothes selection for men is definetly geared towards the 20 – 30 something crowd. Not alotbof business casual sale offerings. Some good door-​buster deals though.
The rest of the mall was closed it seems this holiday — last yr a few of the big retailers were also open on Thanksgiving; not this year, just Macy’s.
Grab an ice cream at Marble Slab on the way in or out…

Terrible ladies room. No store selling $ 300 Michael Kors handbags should subject their patron’s behinds to the horror that is this toilet seat. (See photo) No seat covers either.

This is a typical Macy’s, pretty much like all of the other stores, average in size. It has a pretty good downtown San Antonio location. The selection and prices were just okay though.

I was in town for a conference and forgot ALL of my makeup! I went out hoping to buy everything… foundation, shadow, blush and bronzer. Macy’s was the only show in town… and Gina David was sooooooo up for this task. She actually had samples of almost everything I needed! She also showed me a gift that one of the makeup lines had going and I was able to get a beautiful bronzer and super cute bag!
Gina David saved my trip and was extremely knowledgeable and helpful. Her time was devoted to helping me find the right stuff and know it was appropriate for my skin and look! Thank you, thank you and thank you Gina!

Great selection, customer service and more! I can’t figure out why I always find better products at the Macy’s where I travel to than at home — Wazzup wit dat Macy’s???

A Macy’s is Macy’s but this review is specifically dedicated to the employees in this store.
Since this is the only major department store in the mall, I expected for it to be packed and hard to get assistance. But boy was I wrong!
I walked right in and there were plenty of associates ready to help me. Everyone was friendly and encouraged us to take our time and find exactly what we needed. There were several great sales going on which was another added bonus.
The selection of clothes was great, and it was just overall a wonderful experience.
And before I forget: Racine in the Juniors department is amazing! Very helpful and fun. It’s employees like her that will ensure I continue to be a Macy’s customer.

I am here on business, and when I was finished for the day, I decided to walk from the hotel under the overpass, and check out Macy’s.I go to Macy’s alot at home, but never have I gone to one like this. I had a good look around this Macy’s
They have some nice items, and it’s in a great location. For business travelers like myself, it’s great to know it’s there. If I need items of clothing, or make up, I know exactly where to go, and I can leave my car at the hotel with the too small parking lot, so I don’t loose my spot.
But what’s cool about this Macy’s is, it opens up to the mall that opens to the Riverwalk. I didn’t buy the fact that the hotel was within walking distance to the Riverwalk from what I read on the hotel’s website. I knew I could walk to Macy’s easily enough when I saw it.
Very nice staff at Macy’s, who told me I was at the Riverwalk, and where to go and eat around here, locally.

I was very impressed with the men’s selection they had. It seems most stores have a very limited formal casual selection but this one had a great selection of clothing and I was able to find a nice shirt in about 10 minutes.

Loved the red tag sale they had back in February. Bought some nice sweaters for cheap.
Nice store. Nice location. Helpful employees.