Microtel Inn & Suites Sea World/Lackland AFB

It is sooo clean & smoke free!!! My son & friend stayed 4 nights & they loved the place & environment. Staff very courteous & professional.

Stayed here for my cousin’s wedding. At first I was confused as to why they wanted us to stay here but after seeing the fireworks I understand. There were fireworks all around and I mean all around. The hotel itself is nice. Our room was enough for my daughter and I. They have a pool and playground set for children. My only issue was the fact they filled the pool with hose water everyday. The jacuzzi wasn’t really warm but luckily the Texas weather took care of that. I would recommend staying here but beware you are kinda isolated from everything else.

Saying this is a SeaWorld hotel is deceiving. It’s like 6 miles from there. So many closer options. This place was overbooked (a common occurrence here) so there was arguing going on as we checked in. The air conditioner was broken so the best we could get was the temp to be around 72. So not horrid, but I like to be cooler at night and it pisses me off to pay for stuff I don’t get. They said they’d send a repair guy… never happened. Oh well. The free wifi was of course down, so didn’t get that either. Smallest hotel room I’ve ever stayed in and I wouldn’t recommend it to anyone unless you get a remarkable deal and you are traveling alone.
Do yourself a favor and book somewhere else.

Nice, clean and new looking hotel. Daniel took my reservation in November of 2014 and made sure that I got the room on the first floor as promised. I arrived in may 2015 a holiday weekend. A few people hanging out but not bothering anyone. I will stay here again when I come back to Texas. The coolest thing to me was when I checked into the hotel Daniel knew who I was by my voice. Now that’s paying attention to your customers. Keep up the good work Daniel.

Let me start by saying I paid $ 50 a night to stay here so I probably should have known it was too good to be true. The Unilocal and trip advisor reviews seemed great so we booked. My 3 year old and I drove down to go to Sea World and booked a 2 night stay. The hotel looked new and nice from the outside, had a lodge feel. But when we got inside it all changed.
1. The place is dirty. Crud all over the floor, marks on the walls, filthy elevator floor. In the room it’s worse. I don’t think a vaccuum has been run in a year! Their are Grease stains on the wall and mirror, dark stains on the sheets, food crumbs on the desk, etc. The bathroom was the cleanest looking part.
2. Their are seedy people hanging out in the parking lot drinking and smoking and dry humping by their car. I also watched a man bring about 7 different people through the swimming pool area… then saw him visit 3 or 4 different cars… pretty sure he is providing a product in exchange for cash.
3. The construction workers yelling Spanish in the hallways at all hours of the night made it rather hard to sleep.
We are checking out a day early because we just don’t feel safe. I should have realized you get what you pay for. This had the potential to be a nice affordable family place but sadly it’s just not!

Pretty decent and clean room. A little small but the bathroom was a decent size and the bed was too. Check in went well (bought off groupon) and the lobby was small but ok. One complaint is the air conditioning, we put it on the lowest setting possible but it was still pretty warm for my taste throughout the night. Front desk was nice. They even let us keep our truck at the hotel after we checked out while we went to Seaworld in a friend’s car. The location is a little out there and we only stayed one night but overall, it was a good hotel.

Location: safe– lots of green around the property– basically all you see. The outward appearance is really nice; looks like it’s been recently painted.
Room: it’s small but hey you are paying $ 70 dollars a night what do you expect?
Clean: very clean! This is a top priority for me.
Free breakfast in the morning & coffee
Free wifi; it didn’t work slow; worked fine.
Air conditioning: it’s odd because the room would get SUPER cold but then it would get hot again. But I mean it wasn’t that unbearable. Most of the time I was comfortable with the room temp.
THIN walls: unfortunately this place does have SUPER thin walls. I could literally hear the entire conversation with the guest next door as well as anyone that walked through the hallway. It was more annoying when I was trying to take an afternoon nap. Not sure how the hotel could fix this? But that would be my only concern.
Best part– CLEAN!!! Yay :)

Really only a one and a half star, but probably I got a horrible room location.
I was here with my hub to see son graduate from the Airforce. When we arrived, the room was SO SMALL, I could not believe it! There was no seating area except a cushion in the window… like we are cats or something.
To make matters worse, it was spring break and the hotel was completely booked due to its location to Seaworld.
Our room was next to the Laundry machines that were SUPPOSED to be closed at 10 pm. Of course idiots did not care and ran the machines all night. It sounded like they were drying a roll of quarters… stupid!
The air conditioner did not have a fan to help drown out noise, just a machine with all of these sounds like frog, rainstorm… ugh…could never sleep.
Ice had to retrieved downstairs… the breakfast was slammed and mediocre at best… coffee (bad by the way) was in the smallest cup I ever saw.
Internet was a JOKE! Did not work most of the time and rebooted with password request so often… it was again… STUPID!
Pick somewhere else… anywhere else.
Only reason I gave any stars is because the employees were super duper nice and accommodating.

Hotel is very clean, free wifi, places to eat close by, free breakfast. Satisfied customer!

The hotel was clean, the staff was nice and the hot tub was hot. But the walls are paper thin and the air-​conditioning is questionable at best. Set air-​conditioning to 68 only to wake up in a pool of my own sweat. throughout the night I could hear neighbors as if they were standing next to me.

I was completely irritated that they did not have our RESERVED room ready at 7pm at night and we had to wait a good 20 – 30 minutes to get into our room after spending a fun, but exhausting day at Sea World. Perhaps it was a fluke for one night, but it’s the only experience I have to draw from. Had they handled it better customer service wise, I may have given them a better rating.

Ok, we are now 2 nights into our stay. I spoke to one of the Managers yesterday and expressed my concerns… After explaining my situation, she was very nice and listened to what I had to say. She took the time to listen to some of my proposals, on options of how to keep our business as we were ready to check out at this point still not having heard back from Customer Service yet either. The easiest solution was to upgrade rooms since our room was so small. We did still end up getting charged the extra day which was fine at this point we were just tired of dealing with this mess. This room is a lot bigger and there is more room to move around. To our surprise, we finally got a call back from customer service this afternoon… They offered to refund the extra days charge once our stay has been completed. Wow, we wondered if they had listened to the original call that I had asked about to verify what I had been told by customer service. So I asked just out curiosity, I asked. They explained that they had not, but they were going give us the benefit of the doubt and take care of the charge in the end. Finally, they have made a bad situation Good. We are very satisfied overall. Hotel staff had still continued to maintain professionalism and made good on our first impression. I will return again, since my brother lives about a mile away. I would recommend this place to my friends & family.
*Free wifi
*Great waffle breakfast– free
*Clean, New & Modern on a budget
*Two Stars is not enough, should be a 3 Star ranking (Priceline lists as 2 stars)
*Great in house Staff & Professional
Thanks for reading, sincerely a very Satisfied customer!