Milan Institute

I understand the students here are still learning but I would expect the instructors to come around and check on their work. To top it off I called to ask how I would remove a terrible nail job that cost $ 40 and the instructor lied and said I wouldn’t be able to remove it at home. My advice would be to just spemd the money at a professional salon instead of losing money here.

If it was possible to review with zero stars I would given 0. I had been going to Milan’s for about 6 years. I went last night and Deseray was going to cut my hair. The receptionist did not ask what type of haircut I wanted. When I asked Deseray if she was good with long layers said she had been told I wanted a «zero» which she explained meant just trimming the ends and made an unpleasant face. I asked if she was uncomfortable cutting long laters? She did not sound confident at all. She asked if I wanted a shampoo and I told her in all the years I had been coming a shampoo was always included. She brought a large woman instructor over who told me a shampoo was not included and wanted me to tell her who had told me it was. I was getting upset. I shared that my husband had passed away last month and I wanted to get something nice done for myself and that’s why I’d come. By this time after such poor customer service from Derseray and this instructor I was in tears and told them I’d just get my coupon back and leave. The vibes were horrible and I knew nothing good was coming. Neither of them offered any reassurance or did a thing to try to keep my business. The instructor was all too happy to go to the front desk ahead of me and get my coupon and hand it to me without a word. I left in tears horrified by the way I was treated.
I don’t know what happened to this place this year but I will not be back. This has got to be the WORST beauty college in town.

Shameful Customer Service! I had some highlights done by a young woman named Sara B. and despite that she had to ask her instructor the most basic questions they came out nice. I wanted to encourage her (I’m a very nice person, that’s why I am so mad right now) so we exchanged numbers and I made a fuss over her work and told her I would book with her next time and gave her a $ 5 tip. Long story short, I wanted to go on a Tuesday for my Senior Discount but she said she only has class on Friday now. So I sacrificed a 20% discount to be nice to her and we scheduled it for 10:00. I drove all the way over there, signed in, told the Receptionist I had an appointment with Sara B and at 10:10 I texted her to let her know I was there bcz she still hadn’t come for me. She texted back to get someone else to do it bcz she was not there! What the? I politely told the Receptionist I would come back on a Tuesday bcz Sara was not there. I didn’t even complain. I went to the mall for literally 10 minutes and doubled back angry at the time and gasoline I wasted and signed in again when I see Sara pass by me on the way out for a cigarette I guess with some other girls. I waved at her and she just giggled and awkwardly scuttled away with the other girls as if she was in high school. I sat there waiting and she never texted to explain or say she could see me now. Around 15 min later she walked past me again without a look. I just could not understand such needless disrespect so I told the Receptionist very politely that I don’t know why Sara lied to me bcz she just walked by and the Receptionist talked me into waiting for another stylist who never walked up either and by then it was 11:00 and I realized even if I stayed, the vibes would be so bad nothing good was going to come of it and I certainly didn’t want to risk my hair. NEVER AGAIN.
Oh, and btw, I posted to their Facebook (and they deleted it) so it’s a bogus site. No one bothered to contact me to apologize. Totally unprofessional.
Update May 3: I received a reply to my Facebook asking what location the incident occurred so to be fair I am posting that they at least say (so far) that they will look into the matter. We shall see…
Every time I edit it changes the date. The original post was dated May 1.
Update May 8: Still no call from anyone. To be perfectly objective they did not reply until I warned them I was posting on Unilocal and when they asked for my phone number it was after the fact to look good on Unilocal… I had msg them on FB requesting that they have someone call me bcz it looks like nothing is being done about this. To be honest, I don’t expect much from them but if someone is BLATANTLY rude to me for no reason, especially when I have gone out of my way to be nice, I am not going to just pout about it.
Update May 8, 2:30pm … received a call from the School Director. He was a complete professional and did all the right things: apologized and offered me a complimentary service. He said he interviewed Sara B on Wednesday and she said she just didn’t want to do my hair (I’m sure there was more to the story but that’s all he said). I got what I wanted … mostly to be HEARD and someone give a damn. Even if it’s just to cover their butt. Thank you Mr. Lucumi, I understand sometimes you get a student that completely TRASHES your reputation.

I am so happy we found this place! One of my best friends is getting married in San Antonio this year (we’re originally from Chicago but she moved down to texas). We needed to find a spa/​salon not only for the wedding day but also for a pre-​wedding spa day for the bridal partry (I’m the maid of honor yay!)
She’s pretty new to the area and I flew down from Chicago so we really didn’t know where to go. Luckily we happened upon this place! Yayyy! We were apprehensive because it is a school and that means student stylists;however, the prices were sooo affordable we really hoped it would work! ($ 40 for a wedding day package – hair, makeup, mani/pedi…less than $ 20 for a full set? $ 20 for a facial, $ 30 for a massage!?? WOW! better than groupon deal and not as hard to get an appt, lol!)
We decided we should try the place out and see what we think and I’m really happy we did. She got a haircut, mani/​pedi, and I got a gel fill on my nails and polish change on my toes (I just had a full pedi before leaving on my trip down).
We are both very, very happy! We not only decided to make it «our place» when I visit but we’ll more than likely go here for the wedding, too!

I had a very relaxing massage with Araina. She and the staff were very professional
I will be back next week with her!

My daughter and I like to get our nails done at schools — we like helping a student get their hours, the discounted price, and the casual atmosphere. Our first time at Milan on Ingram last night and we (*gulp*) took the plunge and got hair cuts as well! I was very happy with the experience! I got a deep conditioner, shampoo, and cut as well as a basic manicure. My daughter got the Girl’s Party Package (nails, hair, style, makeup, manicure for only $ 14!) plus a hair cut. We got better manicures than we did last week at a nail salon. We got great cuts and the supervising instructor was hands on and involved. The front desk was courteous, the facility was clean.

I took my daughter here for her Prom ‘up-​do’. She received a full makeover, mani, pedi, makeup application and hair. The service and price was great, what detracted from it was the complete unprofessionalism of the students. I realize they are students, but who is teaching them how to act when there are clients around? The cussing, the banter, and complaining… these girls won’t last long in the real work world. The one girl with the blue hair highlights… how about stop dropping F-​bombs!

I went on 1÷22÷2013 for a free chair massage.
I have a friend who is a current student there, so he told us about it. Other wise I never would have known.
I am going to keep this place on the radar for more of this!
I was worked on by Rochelle. She has a light tough which is what was needed on that day.
You will be worked on by students, but there is a certified MT there if needed. I don’t mind being a test dummy as every one has to learn somehow…
I will be going back as often as I can be.

I have to say I wasn’t sure what to expect when I walked in there… I ended up being extremely impressed and happy. The only downside is that when I called to ask about a perm they said it would be 3 possibly 4 hours… i was there over 5 hours… not a big deal though because I was thoroughly entertained the whole time… the girl doing my hair was Cynthia and she was great… the instructors I dealt with were Holly and Fred and they both were awesome! Another student that had me laughing was Mark… lol…they are a great group of people!!! all and all you more than get your money worth and I will be returning with both of my daughters and my best friend for some services before I leave on vacation!

I went to Milan Institute today to get my highlights touched up and my hair trimmed. A few odd things happened, which aren’t normally part of the hair experience. Here they are for your amusement:
1. When I walked up to the front counter, the lady looked at me and said, «Here for financial aid?» Umm… well, actually I came for highlights, but if you are handing out money, I guess I’ll take some.
2. The girl that cut my hair spent about 10 minutes looking for a brush when I first sat down. Wouldn’t you think she would have one handy?
3. She also was impatient with her instructor and made a few comments under her breath, and while some of them were in Spanish, even I got the general meaning.
4. My chair was broken. She kept on pushing the lever to move it up, which would work and then I would immediately go down. Up, down, up, down, up, down… at least 20 times before she realized it was broken.
Now, the place does have some things going for it, like the fact that I got highlights, a trim and a product for about $ 75. I printed out a coupon I found on the Milan Institute that gave me 15% off, which I highly recommend.
Also, usually at a beauty school, an instructor inspects your hair before they turn you out to the streets. Nobody but the girl that worked on me even looked at my final do, which was fine considering she did a decent job. But the reality is that my hair could have been scary and no one would have stopped me from parading right on out of there into the real world.
Overall, I got a discounted cut and highlights, but there was a definite lack of what we call customer service skills.