PetSmart

plenty of parking. good luck that i went in for shampoo and conditioner and they were having a sale, buy one get one half off. no line at checkout so a pretty painless process. will be back.

The staff at this location is great. They are always helpful and friendly. I came last minute to get both of my dogs nails cut (A 65lbs Dutch Shepherd and a 15lbs Mini Pinscher) I apologized for coming in last minute and the girls working were very nice and said it was perfectly fine. My little one hates getting his nails cut, he is very squirmy and tries pulling his paws away. I was very happy with how they treated him. They both were able to calm him down and get his nails cut without him squirming all over.

I use to swear by this Petsmart for grooming my dogs, and I have yet to find fault in the grooming itself. However in the last 4 months I have made several appointments for a BATH & HAIRCUT, to only arrive & be told I was only put down for a ‘Bath & Brush’ with no availability of a Haircut for that day. I showed up early for my dog BATH & HAIRCUT appointment yesterday & guess what, I was only put down for a Bath & Brush! Needless to say I will no longer be using this Petsmart for my grooming needs, I don’t love driving out there every other month to only turn around & go home.

I took my 4 month old lab in today to get her nails filed down. Not only was the lady rude, and spent 15 minutes messing on the computer, my puppy walked out with no nails left! She cut them way to short! I’m surprised she didn’t start bleeding. All she said was «sorry that’s how short we cut them» in a rude tone. I went to the petsmart on 281 in stone oak a couple weeks ago and they were 10 times better with the service and the quality. I went to this one because it’s closer but I will never go back!

We have used Pets Mart for boarding of our two dogs on several occassions. We stopped in to schedule a visit for the summer holiday and they were very helpful. About two hours before we were scheduled to jump on our plane, we discovered a serious issue. We contacted Travis (manager on duty) who very diligently researched a solution for us and came through big time.
Thank you Pets Mart team (and especially Travis)

My wife, our dog fancier, is a regular here. She drives by at least two other pet superstores because this is the only one that carries her preferred Blue Buffalo canned dog food (note: I didn’t say it was my dog’s preferred, as I’m sure he’d be just as happy with some cheap rot-​gut food). My first visit was today. It’s like a Target for pets, except we’re paying, not them. A dog food representative was quite friendly as was the girl at the checkout counter. Nice store, great selection, friendly staff. Oh, and take your dogs to the store – they’re allowed!

I won’t board my dog there again. I suspect abuse/​injury because she was bleeding every time she went #2 for a couple days after I got her back. This ordinarily very sweet and friendly dog is also now scared of strangers. She was especially skittish for the first week or two after her stay. The other day on our walk, we encountered someone dressed like a petsmart employee (he was wearing chinos and blue polo) and she barked at him with terror… very unusual behavior for my dog. She rarely if ever barks, let alone in this fashion. I’ve boarded her before at other establishments without issue, so I can’t assume that it was just anxiety due to being boarded in general. Can’t prove a thing, but it all adds up and gives me a bad feeling.

love this pet smart, people are so friendly! :) i just moved here and i love it :) this will be the one that i am coming to all the time for all my cats needs :)

My dad always brings my shitzu here for a haircut. He always uses this one girl, I dont remember her name, but shes really nice. When princess leaves she always smells great and has bows in her hair.
:)

Poop poop poopy

Shopping for fish. The fish employee stressed me out because she didn’t seem confident in her ability to transfer the fish to the bag for transport.
This petsmart has pretty much everything a pet owner could need, but it is expensive. I love that they have adoptions from local rescue groups instead of selling pets from breeding mills. I haven’t used the boarding service, but I plan to take my dog to training there.

I don’t know enough about the PetsHotel, Banfield, or grooming facilities to properly review them so I will just stick to what I know.
This location has easily the fastest check out and most friendly and helpful staff I have ever experience at a Petsmart. Having a PetPerks card is a must have if you want to save some big bucks on any number of their weekly specials.
Although I frequent this location it is by far not my favorite. This store always seems small and not stocked with as many items as the other Petsmarts in town. So far I’ve been able to find almost all of what I need here so until the day that I either move and this place is no longer convenient, or they stop selling items I want to buy, I will remain a customer.

I recently obtained a 10 week Lhasa Apso and right away I knew he was a country boy! He was a little dusty but not matted. I wanted to make sure he was nice and clean for my daughters surprise. I called around to a few places to see when I could squeeze in a shampoo and cut. Apparently places require recent shots and days notice! When I called Petsmart they asked his breed and age. Luckily for me since he was less than 4 months they could see him (and right away too)!
The employee was very helpful once we arrived. There were several other employees very excited with the pets in the grooming area. There were also a lot of happy customers bringing their pets too. I felt pretty confident in my choice.
After being asked several questions on the type of cut (very helpful) they told me they would call me in 3 – 4 hours when he was ready. That was nice, so I left him. 2 hours later I was called and rushed to see what sort of work they did.
My pup was stoked to see me! The groomer gave me a report of how the cut went and any recommendations that was very helpful to this new pet owner. He looked perfect! They did a great job on every piece of my pups body.
To review the rest of Petsmart, I was again impressed with the employees who were all very happy and helpful. The two men at the check out counter gave me good tips on the treats I choose and the right leash for training. My major complaint is the lack of fashionable small dog collars. They had the typical pink/​blue/​red/​black with jewels, but I wasn’t looking for jewels. So I searched in the cat section and found exactly what I wanted. I got home and realized it didn’t have a metal loop for his leash though dang it! Ill make it work, but the better selection would’ve been helpful!

I had my dogs boarded here at the Petshotel for the very first time, as their previous kennel was no longer providing good service and treatment to my animals. I was a bit reluctant to board them here because I’ve heard a lot of horror stories coming from people boarding their pets at these big chain facilities. But I realize not every Petsmart is operated the same way, or by the same people. So, I thought I’d dive right in and take that leap of faith and board them here.
I’m glad that I decided to take the risk, because my babies came home happy, healthy and playful, which are very good signs that they enjoyed their stay there. The manager, Alexis, is great. Very friendly and was helpful in getting my dogs back out from the kennels to the front. She is definitely an animal lover and it shows. :)
I opted for a grooming before I picked them up, and they came out smelling extremely fresh and clean. Needless to say, that I will be boarding them again at the Petsmart Pethotel very soon!

Always pet friendly and clean! I never have to wait in line and their pet perks card is the way to go!

I used this location for vet services for my dog and also for grooming recently. I guess the vet services, Banfield is it’s own store even though it’s located inside the Petsmart so I’ll review them separately. As far as grooming, I like the fact that I can leave my dog for services and pick her up after work. I can do that at any location though. The groomers were all very friendly but as I waited to be helped, I looked around to see how the pets were handled and I have to say, the groomers were not being mean at all but I couldn’t tell if they actually liked their job. They worked like robots, not really getting too personal with the dogs and I couldn’t tell if they were even pet lovers at all. Usually people I see working in pet grooming seem like really big animal lovers but these workers… I don’t know, it was just like some boring job to them. I was on a budget so I couldn’t pamper my dog with all the extras like I usually do so I basically got her a basic shampoo, nail trimming, and ear cleaning. Usually my dog comes out of grooming feeling soft and smelling nice but when I picked her up, it was like they just did a quick wash and they didn’t do a very good job on her nails. I ended up trimming her nails a little bit more at home and her hair was still coarse as if they just ran water over her. They did a job I could have done at home myself. I was not impressed with their services at all and I have used Petsmart for more than 10 years for my pets but this was the first time I used this location. I think that if Petsmart is going to hire people to do the type of job groomers do, they should at least hire people that actually love working with animals. I will not be using their grooming services again. I’m sure my dog appreciates that.

My dog is a «frequent flyer» at their Pet Hotel, and as anyone who loves their dog knows, you wouldn’t put your beloved pet anywhere unless you knew they were being well taken care of. A special «thank you» to Sarah, who works overnight at the pet hotel. She writes notes to me about my dog and how her stay went. The rest of the staff is friendly and they greet my dog as soon as we walk in. When I know my dog is happy, I can go out of town without worrying about her, and that’s a very good thing.

A big box store for pet owners’ fancy.
As we pulled around from the side street, we can see someone walking a black lab puppy at the side of the building for a potty break away from puppy training class. When we pulled into the parking lot, there were two other puppies taking potty breaks. The sight reminded me of how much fun it was when I signed my lab up for one of these classes at another Petsmart location.
Most Petsmarts fence off an area within the store for puppy classes, but this store has a room next to the pet hotel area at the far left side of the store. There’s a plexiglas wall between the main store and the dog training class. The instructor actually brings a dog in to demonstrate desired responses.
The Petsmart hotel charges about $ 25/​day for boarding services, and the price is higher if you would like a room with a TV. All room prices include food, walking twice/​day, and maybe some other service that I can’t recall. When I inquired whether it includes play time, I was told there would be an additional charge for this service. …I think my vet actually charges less for boarding though, and play time is included, but I will confirm this in a different review.
Saturdays are Petsmart’s pet adoption days. Pet foster parents come in with their foster animals. These friendly foster parents are ready to answer any questions.
Anyway, this is my go-​to destination for 20-​lb bags of Science Diet, Milk Bones, waste bags, and ear wipes. They sell Flexi leashes, and mine has lasted 3 years and it’s still going strong.