Planet Party

Small but private… i was a guest, so i did not experience the headaches of reservations like the past Unilocalers… games are old but the kids having fun. an besides all games are old if you compare to xbox an playstation hard keep up with those formats… bounce house toddler area an enuff tables for the party… its an option

Had my sons birthday party here this past weekend and the only reason I am giving it two stars is because my kids love the place. On the other hand the owner, who you speak to for reservations makes having a party here extremely difficult. I have never experienced such poor service when spring $ 500 for just a couple hours. She reiterated several times that they are popular and they are booked blah blah but in reality what does that have to do with me the customer? All the way up until the day of the party the service was extremely poor. Although she did answer all questions she did not make it easy to communicate with her ten million texts and at one point telling me I was the rude one.
On the flip side the people who worked my party were excellent. They made our time there enjoyable and comfortable and my kids had a blast. If my kids asked to have it here again I would but because of how poor the customer service is I could not see myself booking willingly again.
Something else that was frustrating is there is nothing on the website about gratuity. They literally TEXT you the day of the party to let you know. How sad is that when most people are not prepared for it? What’s even worse is the workers who only make 8 bucks an hour rarely ever get tips because of it.
Lots of games, lots for the kids too do.

I recently had my son’s birthday, I must say the experience was by far the most unprofessional one ever. You reserve a time but little do you know the set up and clean up is during that time too and you’d have to reserve extra time just so you don’t interfere with your guest and actual party time! There is a freaking fee for everything, interruption fee, cleaning fee, if you bring other food then what’s allowed there is a fee! And they are soo anal and strict on what you can and can’t bring which makes it not worth it. You can’t bring ice chests or coolers they expect you to have your drinks cold already prior to your party. You are forced to tip even if you don’t think your hosts did a good job or not. It’s rushed as soon as you get in. The reservation person thinks she has an idea of your party and how to run things but soo not the case. She’s unprofessional and talks about prior parties and sends emails and texts stating you should clarify with your friends that I was at fault for misunderstanding the time and not theirs. You don’t hear about a tip until the day of and they include gratuity in your fees! & they recommend how much to tip! Like seriously depending on the service given will determine anything! So with that said I’d never have another party here nor will I recommend it to any of my friends they’ll rip you off!

I’ve experienced two birthday parties here, and my 4-​year-​old son had a blast at both. When we were the hosts, some of our guests got there early, but we did not see an extra charge for it. The employees served us well, going around making sure each guest was served food, and cleaning up as they went. Their website does talk about gratuity for the day of the party, but they could send that in the emails to make it clearer — my friend was taken by surprise for her daughter’s party. The games were a little dated, and one of the guns was out on one, but honestly, arcade games haven’t changed all that much, and it’s great that you can play any one of them for free. The moon bounces are a nice touch, and the supervised toddler area has plenty for the little ones to do.

This is the place to have a party!!! All Staff are just wonderful! They do everthing for you, and let you enjoy your party. Denise is great! very helpful, and polite. My son Davien had a blast! Thank You Planet Party Staff

We recently had my daughter’s birthday party at this venue and the staff went above and beyond. They helped with absolutely everything!!! I would absolutely recommend Planet Party.

I attended a birthday party here and wasn’t too impressed. The facility is definitely OLD and you can tell this by a lot of the games. There were some games that didn’t work. My favorite part about this place was probably the toddler area. I have a 5-​year old and a 9-​month old, and my 9-​month old enjoyed crawling and playing around. However, there was a lot of baby items too that were torn up.
The idea of this place for a birthday party is awesome. The fact you can get the whole facility to yourself is pretty cool. However, it is a pretty price and after my friend told me what they paid for the party, I would never be inclined to pay that for this type of place. While it was fun, I thought it needed a lot of upgrading!

EXTREMELY poor customer service by «reservations.»
Super expensive.
They book parties back to back so people arrive while another party is going on. It’s akward.

Over all, it was great. The kids had a blast and my daughter had fun and that’s what it was all about. The bouncers, big doll house, and the free arcade were a hit. Some of the reviews and even their own website mention not to come early or lest they charge an xtra $ 50. To my horror, some of the guests arrived before I did, but I was not charged. The staff was quick to help me set up, and helped with some of the coordinating. There were even some stranglers towards the end including my daughter because she didn’t want to leave because she was having too much fun. I and the last guests didn’t walk out till 10 minutes past out time. So I definitely did not feel pressured as some of the others reviews unfortunately experienced. I would totally give them 5 stars if it were not for one thing. I had already busted out $ 500 for the 3 hours (worth it), $ 200 for pizza, cake, and drinks. $ 100 on décor, $ 100 on gifts, $ 100 on a balloon artist… so basically i’m broke! On the day of the party they sent me a text «reminding» me to pay a $ 60 gratuity to their staff. Not once in the back in forth emails or on their website (that I recall) did they ever mention that to me. So it annoyed me a little, not to mention I was broke, and the staff although helpful for the most part, I didn’t see $ 60 tip worth. Otherwise, I’d totally recommend this place.

Not sure how they are still in business. Very hard to get a hold if. It’s like they’re doing my the favor. Place is small stinky and games are outdated. Owner doesn’t care about the business its obvious with the customer service and the horrible way it’s maintained. Place is hot and sticky, dingy floors. Just so gross never again.

Recently attended my nephews birthday at Planet Party and was not too impressed! My brother was telling me to show up exactly at their set time, if not they would charge him $ 50 more if your party showed up early! That’s ridiculous. They also force you to hire one of they attendants, who is supposed to help with distributing food/​drinks, but they weren’t very helpful. This place is in an older building, what looks like to be an old day care. It’s a bit small inside, but jam packed with arcade games and two moon bouncers. Inside definitely needs some updating & cleaning! It also could benefit from some proper ventilation and A/​C. It was way to hot inside with the arcade games and everything. The place had a damp smell to it which I figured out was coming from the carpet, which was definitely in need of replacing. I guess the only positive was that all the games were free, but it’s not worth all the negatives of this place.

I brought my son here for his friends birthday party. I thought Planet Party was good place. You rent it out for 2 to 3 hours and you get video games in free play, an indoor playground, TV for the adults, an indoor piñata area, and a supervised toddler play area. My son had a blast running around, I had fun playing some classic video games. If you host a party you bring your own food; saving you money of course. To my knowledge I think they clean up for you. I’m not really sure how much it cost so I don’t want to get into details. But, as party guest we had fun. I give Planet Party 4 stars I thank its a good place to come for a birthday party.

My daughter celebrated her 2^nd birthday party at Planet Party. The kids had a blast ! There was something for all of the various aged children to play with. The staff was so helpful and did an excellent job of keeping the party running smoothly. As soon as it was time for my party to begin they immediately began unloading my vehicle and setting everything up. I was a little worried because I had read some reviews where people commented they felt rushed– I did not feel rushed one bit. My friends all had a great time and said they would be looking into planet party for their kids parties. Thank you planet party for making my daughter’s second birthday so wonderful!!!

PLANET PARTY
The place is nice and very entertaining. It has one BIG problem. Since the moment you arrive you feel pressured with time. They do not let you enter the building until the exact time the party starts. So there you are setting up everything and all the guests are showing up. They want the food to be deliver at that same time the party starts so you can start eating immediately and do not go over the time. The only thing they are worried about is about having you out of the place exactly at the time you rented. We were barely starting to serve food and she wanted me to cut the cake because they needed to start cleaning 20 minutes before the party ended. They don’t let you come in 10 mins early to arrange everything, but they sure start telling the guests 20 minutes before it’s over it’s time to leave so they can clean!!! They don’t even let you enjoy the time. You are all pressured with their schedule.