Precision Door Service

I’m not too pleased up to this point. The repair person came to our house took my $ 615.00 easy enough but the work was not correctly. To add insult I called back later in same day and they girl told me I’d have to wait 4 more days before someone could come. Now expecting me to take off work AGAIN. They’ve taken my money already!!! BAD Business. At least they should «Fit» me in immediately the next day. I can’t use garage this whole time. They’ve got my money — and no resolution. I will update. with another entry. This battle is not over. NO one takes my money and treats me like this. I hope they don’t treat other customers like this. At this point. I would NEVER recommend them again. They need better Customer Service over the phone and understand how to not say «NO» to the customer.

Jason was awesome, he went above and beyond what I expected. Not only did he repair my garage opener but he went over all aspects of my garage door. There was no high pressure sales. And he even took the time to show me how to lubercate my door. When Jason left the garage door acted as if it was brand new.

Poor installation and awful equipment led to a broken system in 5 years! Regrettably I paid $ 299 for a lifetime warranty that covers nothing but the door (later learned the manufacturer covers the door panels for life anyway). If you want your garage door springs and rollers to fail in 5 years and not be covered, Precision Overhead Door is the perfect place to throw away your money!

Although the mood was not good when I began my search for a garage door repairman, I eventually stumbled upon a coupon that just happened to come in the mail the day I needed it.
I called on Wednesday night to schedule a repair, hoping to get someone within a week and was greeted by a very friendly female on the phone that seemed to know exactly what the problem was just by my description. She was very knowledgeable and helpful. She was able to schedule a service call for the very next morning. How’s THAT for luck?!?
The next morning, right on schedule, Tony Petersen arrived. He was very professional and knowledgeable about the type of garage door motor I had… since it is very common in homes like mine. He explained I could fix it (stripped plastic gears) and hope nothing else goes wrong for a while or just replace the entire unit and have a 5 year warranty. I chose to replace it.
He happened to have the right sized motor in his work truck and immediately began to work. 30 minutes later, I had a new system up and running.
I would definitely turn to Precision Door Service and more specifically to Tony Petersen in the future when my OTHER garage door motor decides to give out.
Good work!