PrimeLending, a PlainsCapital Company

Update to my previous review — My loan was sold to another company as of 01 April. I called both PrimeLending and the new company to verify that the 01 April payment was due to the new company and NOT PrimeLending. I was assured by that it was in fact the case. I also got letters confirming from both PrimeLending and the new company to this effect.
Fast forward to a month later and I receive a call from the PrimeLending collections dept stating that my payment to them is late. They claim to have no record of my loan being sold or the call I made to confirm payments should start going to the new company. Luckily for me, my new mortgage servicer is a nation-​wide, competent corporation who was able to help me clear up the issue.
Bottom Line — STAY AWAY from PrimeLending. They screwed up our loan process from start to finish, and then CONTINUE to be a nightmare even after I thought I was finally done with them.

This is my second time using Scott Caroseli and Lisa Tuley as my mortgage officer/​lenders. Scott and Lisa are both top notch professionals. I obtained a mortgage while hiring a lawyer to close my house with a defunct builder. These two were on top of all documents and worked with me, perfectly, through the process. I highly recommend this team of professionals.

I chose to work with Pat Fitzgerald who works for Prime Lending in helping my family buy our first home. He was advertised as the best veteran loan lender in all of Texas so I went with him. Pat stated he only needed 30 – 45 days max to complete all paperwork. We gave him more time than that. My wife and I went to talk to him before we even started looking for houses. We turned in all the paperwork he asked for and said we were ready to go look at homes. He even told us not to go with our other choice (USAA Bank) because they carry too many loans and wouldn’t finish the paperwork by the time I closed on the house. My wife and I found the house we wanted and let him know. He assured all the paperwork would be ready at closing since we did almost all of it before looking for a home. Pat did not keep in contact with me, my wife, or my realtor about anything during the whole process of trying to get the house. I would have to call every once in a while and he said everything was good. He didn’t answer my realtor sometimes so he had to go to Pat’s office to get answers. His office (not him) called me an hour before I was suppose to close and said that the paperwork was not finished, they needed more paperwork, and we couldn’t close because we weren’t funded. I was now in default of my contract and risked losing my new house and earnest money. He stated that the paperwork would be done the next day. Long story short he said that over and over and we ended up closing a week later. The only reason why things went any faster is because I got his boss involved. We tried doing an amendment so we wouldn’t be in default but the owners didn’t want to do it so they could walk away with my earnest money ($ 2,000) if they chose to. Their realtor stated they were willing to walk away from the deal because I was in default of the contract and my earnest money would cover them for the time being. They had multiple offers. Also, as a disabled vet, I was able to take advantage of the Texas Veteran Home loan and use my VA Home loan guarantee. Pat stated once we found a house that we would be locked into our APR for the home. He didn’t do that paperwork either and by the time we closed the APR went up 0.25%, costing a lot more money on my loan in the end. He was by far the worst person I have ever worked with. Especially for as much as they charge for prepping the paperwork and getting to all their «other people,» there was nothing I could do. I was just at the mercy of this company to complete the paperwork. I paid for a service that didn’t do its job correctly and there is nothing you could do about it. Totally unprofessional and I would never recommend him to any of my active, retired or even civilian family and friends.