Residence Inn San Antonio Downtown/Alamo Plaza

After a horrible experience at the Red Roof Inn, we found ourselves scrambling to find a descent priced room for 2 nights on Valentines Day weekend. We came across the Marriott and we booked it. I walked up to the counter where Deanna (not sure of spelling) greeted me so kindly and asked how my day was going, I broke into tears because of what I had just experienced at the other hotel. She asked me if I was ok and I said yes but that I had just experienced something terrible at another hotel. She IMMEDIATELY found us a room and we went to the car to get our stuff. Ten minutes later we arrived in our room to a bottle of Cupcake Moscato and a sweet note hoping us a great stay and to let them know if there was anything they could do to make our stay better. That touched me so deeply because she just knew what to do and that is GREAT CUSTOMER SERVICE! The room was clean and nice with a great view. We were also a block away from The Alamo. We enjoyed our stay and hope this helps others.

Stayed here for a week and on two separate occasions, once at midnight and at 2 a.m.the next night the fire alarms went off. Another night the night club next door was playing their music at excessively loud levels causing my room to vibrate and bump for hours, even after calling the front desk… and I was ON the 13^th floor!!! My wife with cancer was forced to switch rooms by herself against our will while I was at work. Not impressed at all.

Terrrible desk staff noise from highway. Find a different hotel

Loved loved loved our stay here. Well organized, friendly staff, walking distance to the Alamo and the river walk, among other attractions. A nearby shopping center is just up the road so that was really convenient. Will definitely stay here again.

Initially, I would have given this place 5 stars… let me explain.
This place is in a GREAT location. And I love the fact you have a kitchen in your room.
We arrived and the check in was simple and easy. The woman that I worked with was incredibly nice. Great experience. It is good to know that the cost of Valet is the SAME as regular parking.
The room was clean and solid.
The issue came with the next morning. We get up around 10 and we’re ready to go by 11am (checkout is noon). We head downstairs and there was NO ONE at the Valet stand for several minutes. When he did arrive it was very apparent by his mannerism and appearance that he was the only one working. We waited some time for him to retrieve our car… by the time we got ours, there were two LARGE families waiting on him to arrive back at the stand. It was not a good situation.
That said, I would go back. Maybe this was a situation where someone called in sick or something… benefit of a doubt and all that jazz! :)

I’ve stayed at this Residence Inn many times and always enjoy everything the hotel has to offer. The breakfast buffet is the BEST I have ever found in San Antonio, especially during the week when they cater to the business crowd. They also have a pretty good happy hour, I can usually make enough of the eats to cover me for dinner. So I really only pay for lunch but still get to claim full per diem! The rooms are quiet and clean and resemble a one bedroom apartment more than a hotel room. I love the beds. I park after six p.m. around the corner on the street for free instead of the $ 24 daily charge by the hotel. I don’t find the area to be sketchy even though I am a single female walking alone. When I stay downtown, I always pick this hotel. If you stay, throw the housekeepers a dollar or two a day as a tip. I find they’ll leave extra towels and shampoos as a discreet thank you when I do,

Close to downtown alright but the alleys in hotel where you park is sketchy. parking is ridiculous $ 24 a day. room is alright not sure if the humidity in San Antonio makes the room feel like it’s moldy. cause they have a weird smell and my towels are never dry when I came home. Oh and the manager is so hard to get a hold off, I’ve worked in the hospitality industry and I can’t believe that the front desk agents here are no help all they do is refer you to a manger that apparently works only during regular business hours. isn’t this a hotel and guest comes and goes 24hrs!!! Like common this is a Marriott shouldn’t they have a senior lead front desk agent at night? Or a assistant manager

I stayed here for 3 nights while attending a conference at the convention center. I had an enjoyable and comfortable stay in this hotel. The room was spacious, with a full kitchen and lounge room separate from the bedroom. The room did not irritate my allergies at all. The bed was comfortable. The full, free breakfast had lots of food options. The internet was free. The little food store in the lobby was well stocked with snacks, ice cream, and stuff you can heat up in the microwave in the room. I would definitely recommend this hotel!

We have really enjoyed out stay here at The Residence Inn San Antonio!
With a short one block walk to The Alamo and The Riverwalk, it is the perfect place to stay, especially if you will have someone in your party who doesn’t have a car! We were here with my husband as he was here on business, and the location of this hotel made it easy for us to be able to walk to restaurants or just take a fun educational walk through the Alamo!
The hotel as a great free breakfast each morning — including waffles in the shape of he state of Texas, which is helpful with a 3 year old. They also create a community feel by having events down the the restaurant area many nights of the week. Tonight my daughter and I are looking forward to going down and grabbing a free root beer float!
There is coin laundry available on the premise which is very helpful for the longer stays.
The front desk has been SO helpful and kind to us, including giving my daughter a little stuffed fish and crab when we walked by one of the days. She LOVED that. Happy child = happy mommy! :)
We have stayed at other Residence Inn’s before, and this hotel has an updated look to it — very neutral décor. I really liked the look of it, and I was very comfortable in the room we stayed in! Having the full sized kitchen is just so helpful in making a hotel feel more like a home when you are on the road.
I would highly recommend this hotel, and we will stay here again when we return to San Antonio.

Great location within walking distance to the Alamo, riverwalk, and many more activities. The employees here are wonderful and go out of their way to please you. I’d highly recommend this hotel to anyone coming to San Antonio. I always stay here when coming to town with my wife and three little kids. Works out great to have the separate living and bed rooms. They offer a great complimentary breakfast buffet every morning with those awesome Texas shapes waffles.

My family and I stayed here overnight and by far we love the place. It’s pricey tho but I understand it’s the 4^th of July weekend. Pros: walking distance from the river walk center mall, free breakfast, the room we got was clean with sofa bed, kitchenette. Cons: small swimming pool, kids were running around at midnight. I’m glad we got the hotel for the night.

Free breakfast, walking distance to convention center (if you like a brisk walk), clean and modern room amenities. But best of all is the attentive and courteous staff! Not just front of house, but also behind the scenes.

This is a new and upscale Residence Inn. Minutes from the Riverwalk (I walked there several times during my stay).
I have stayed in about 6 – 8 hotels in the San Antonio area, and this one is my preference so far.
Complimentary ‘dinner’ in the evening with wine and a local beer.
My biggest complaint is that breakfast doesn’t start until 6:30, which is not convenient to the several people that have early mornings.
They have a nice pool and hot tub and the staff is great. Descent gym with free weights.
Parking is garage only and there are other hotels within a block that offer free parking (however you sacrifice service and room quality… you can reference my one star review of that hotel for more detail).
I’ve been here my last two trips and I’ll likely be back next time as long as I don’t have to be at work before 7:30…

Awesome location really close to the Alamo and the Riverwalk. Though it’s perhaps a bit of a sketchy neighborhood, so be aware of your surroundings if you’re walking around.
I had a room on an upper floor and it was really nice. It’s a «Residence Inn» so it really has the features you would expect for an extended stay. Sitting area, kitchenette with a full size fridge and a cooktop, microwave, dishes and cutlery. And all the other stuff for a hotel room — large screen television, work area, plenty of outlets and more than enough towels.
The room was extremely quiet and the staff was very friendly. Breakfast in the morning was good and I had a giggle because the waffle maker shapes them like the Great State of Texas.
My ONLY complaint is that the parking is expensive — $ 24 whether valet or self-​park. There might be other options nearby.

Good location near the Alamo and Riverwalk. Oversized 1 bedroom with living area, kitchen and flat screen. A comfy bed but not enough blankets or heavy comforter but still had a good nights sleep.
The fitness room is small but has good equipment two bikes, elliptical and two nice treadmills.
Great complimentary breakfast with waffles, hard boiled eggs, scrambled eggs and ham. Free beer and wine in the evenings with crackers, veggies and cheese.
A nice place to stay in San Antonio.

Great staff, great location. The friendliness of the whole staff was outstanding, from the valet upfront to the check in desk and even the maid service was 5 star treatment. The rooms were very clean and have plenty of room. The food at breakfast was good and if you stay Monday thru Wednesday nights, they also have a happy hour with drinks and snacks on the house for guests. It’s located just a block from the Alamo and close to a ton of eaterys and other entertainment options.
I will stay here again!

They did a great job with the new rooms and new look. Very comfortable and clean.

The Residence Inn Downtown/​Alamo Plaza is a great place to stay if you’re going to be on an extended business trip. I was in San Antonio for two weeks and believe me, I thought this hotel was the best.
For starters, I had a one-​bedroom suite which provided a lot of living space. Who wants to spend two weeks living in a Microtel? And believe me I have! Mine had a seperate bedroom and living room, meaning I could relax by the fireplace and read or watch TV. Yes, the room had a working fireplace. And since I had to bring work «home» with me, the freeinternet service and full workstation came in handy.
Speaking of which, my suite had a fully-​equipped kitchen. This was awesome because, let’s face it, sometimes on business trips I get so tired of restaurant food. I love to cook and sometimes there’s nothing better than a homemade meal. Restaurant chow is usually higher in fat, sodium, calories & carbs anyways. Besides, even though breakfast was included in the room rate, sometimes I just sit in my jammies and have a bowl of cold cereal or an English muffin.
Oh and I liked the fully equipped fitness center. Sometimes I’d get up early and do a workout before heading out. Yes, the same Susan who isn’t a morning person and doesn’t take on human female form before her first cup of coffee is the same Susan who enjoyed cardio and weights at 6am.
The only thing that prevented this from being a five-​star review was that the hotel was under renovation when I stayed there. I’d love to see it when they’re done.

Ignoring the fact that this place is under renovations for the next many months, I didn’t particularly enjoy this Residence Inn. I was in town for work and the Alamo Residence Inn was recommended to me.
Despite the fact that the location is great (less than a 5 minute walk from the Alamo, 10 minute walk to the Riverwalk, really close to the highway but little noise from it) the hotel itself isn’t that great. The happy hour food was pretty sub-​par (but at least it’s free, I guess), I could hear every toilet near my room flush, and the décor is very aged. My thermostat did not work, which I guess is okay in Texas but it would’ve been nice to have control over the temperature like I’m supposed to.
I won’t be staying at this Residence Inn again, which is a shame because it’s in a great spot! Maybe it’ll be better when the renovations are done.

I’ve been staying here for the past two weeks, so I think I can write a pretty accurate review…
1^st thing about this place — it’s LOUD. It’s next door to a fire station, and a club, which is especially noisy on the weekend. Bass notes and screaming until the early morning hours. Lower room numbers might be better off, since they are further away. The in-​room heater/​AC is pretty noisy, but even worse than that is the fridge. It’s constant white noise when the compressor is going, so you don’t notice it very much or how loud it is, until the second it turns off, and you realize how deafening it was! I’m dead serious, this might be the worst.
Also, I have a partial view of the back wall of the Alamo from here, since it’s very close to downtown and Riverwalk (but also, you’ll hear cannons and gunshots going off at the Alamo — more noise! — I’m not kidding, either!)
Another weird thing is that my room has no dresser. I usually never use them, but since I’m in SA for three weeks, I figured Residence Inn would be a good extended-​stay place… wrong! Rooms do have hair dryers, ironing board, microwave, coffee maker, and toaster.
Parking is expensive ($ 22/​night), and gets insanely full at night. Internet is free, but no wi-​fi. Free breakfast is mediocre, and just the basics. But the bland waffles are Texas-​shaped!
Signage is very poor; I had to hunt around to find the exercise room (2^nd floor). Laundry facilities are every 4^th floor (4, 8, 12).