Romney Pest Control

We have used Romney Pest Control for several years now and have always been pleased with their service. Today is a good example. Although it was not our scheduled treatment time, we discovered (what we now know from the knowledgeable, Casey) acrobat ants cartwheeling their way through our ceiling. He fixed the problem by treating both on the inside and then the outside. Just before he was about to leave, my husband drove into the driveway and had his truck stall. The kindly Casey pushed the truck out of the driveway and onto the side of the road, delaying his very tight schedule. Not only did he go beyond the call of duty, but he was so very nice about it all. This company is family owned and it shows. We have had several instances over the years where the service personnel went beyond the call of duty.

Technicians are friendly but I believe this company is unorganized, office has horrible customer service, they demand money for services that have no even been rendered, I have over half an acre yard and if you don’t watch the technicians they will only treat half of your yard so be sure to keep an eye on them to make sure they do the whole yard if you use this company. One tech stood in my house and stated he was trying to find a song to listen to before he continued spraying mid way through treating my interior. I have cancelled my contract with them and do not recommend using this company.

Romney Pest Control has been our bug company for awhile now and their service is excellent! They have professional technicians and their office staff is always helpful with scheduling. The technicians are diligent in getting all the fire ant mounds in our large yard. We had them install their new termite monitoring system at our last service and it seems like it will be a great way to consistently monitor any potential termite activity – and it will help me not be completely paranoid about termites! I’d highly recommend their service – affordable, professional, and great customer service.

We have had Romney out to spray our home twice now, on our quarterly plan. The technicians are always super friendly and extremely knowledgeable. I love that I can rest easy knowing that if we see bugs between treatments they will come back at no charge and respray. We found some termites on a tree in the yard and called Romney to come check it out. The rep was SO knowledgeable, he really knew his termites. I feel good choosing them for the treatment, as I know they stand behind their work.

My husband contacted Romney after reading the excellent reviews on Unilocal.We have signed up for quarterly service and have had one treatment so far with one follow up to check for a dead critter based on the smell drifting into our house. The original service rep was friendly, knowledgeable and happy to answer my questions. It appears he did a thorough job treating both the inside and outside of our home. The follow up rep did a complete search for the smelly critter but was not able to find anything so he left some treated cotton balls to help soak up the odor. This helped. On both occasions the rep has called ahead to let us know they are on their way and they have showed up on time. They have both been respectful and professional. We received a follow up call from the general manager the day after our last visit to see how everything is going. Somehow, I don’t think we would have received this type of call from one of the national franchise operations. We feel like we’re in good hands as on both visits the rep has stressed that we should feel free to call immediately with any questions or concerns. We would highly recommend Romney to our friends and family.

I’ve had the pleasure of being a Romney customer for a long time now. My neighbor uses their service so we called them out and have been happy with the results ever since.
We are on a quarterly treatment plan and it costs us about 100 bucks every three months. They treat the inside and the outside of the home and take great care when they do so. In the event that the treatment isnt as effective as you want they will gladly come right back out and re-​treat at no cost.
Two summers ago for some reason we had a flea problem for the first time since we bought the house. Our dog spent no more time outside that summer than she did any of the previous (or subsequent) years so we arent sure how it happened.
Romney literally came out every week for three or four weeks straight (at no additional cost to us) and re-​treated the entire interior and exterior of my home. They have one technician in particular who we love because he really takes his time and moves furniture and things out of the way to treat as effectively as he can. The next time he comes we are going to get his name so we can request him by name (we routinely tip him when he comes).
All in all I can’t say enough good things about Romney. Their customer service is amazing, their response to issues is extremely quick and their prices aren’t bad either.
They’ve earned my business over the long term that is for sure.

I’d love to leave a review for Romney, but after 2 LONG sales pitches at our residence they failed to show up for their first appointment. Back to DOA Pest Control!

Great service– we left and tried a competitor, and then came back.

The best pest control company ever! They treat inside, outside and 10 feet into the yard. We’d had Orkin for a year and still had ants and spiders in the house. With Romney, we’ve had almost none.
Great customer service, excellent value.

I first heard of Romney Pest Control when the local San Antonio rep knocking on my door one day while his company was in my neighborhood working. At the time, I already had a pest control service that I was satisfied, so I took the guy’s information and stashed it in my home info drawer… never thinking I would actually need it.
A few months later, when I began to notice a very bad hornet/​wasp infestation up in the eves of my home, I called my regular pest control provider to find out that they apparently had not been out to my home in over 6 months for any maintenance spraying because they apparently had a computer upgrade that wiped out their customer contacts. I was a bit surprised and disappointed that rather than researching their current customer base through the invoice paper trail, they chose to leave it up to the customers to call for service so they could recapture their missing data.
Needless to say, I was not pleased and turned to Romney for a quote…
The rep that came to my home several months before turned out to be one of the owners… and the man in charge of their San Antonio office. He laid out a very fair and reasonable pricing plan which includes ALL pests (other than nosey neighbors) for one simple price. There are no hidden fees or pricing add-​ons for specific pests that many other pest control companies hide behind.
Romney Pest Control has been very proactive in scheduling maintenance sprayings on a regular basis and has even come out off-​schedule for no charge to redo the area under my backyard deck when I saw two tarantulas crawling out one day.
Their staff has been friendly, efficient and reliable. And most importantly, I have not had to worry about any wasps, spiders or other creepy crawlies since… and my beloved pink salamanders were not sickened or injured by their environmentally friendly chemicals. :)