Staybridge Suites San Antonio – Stone Oak

My parents recently came in from Chicago and stayed here for ten days. My home is on the market so my kids and I would hang out with them at the hotel while we had showings. The place is spotless, very updated, huge beautiful outdoor pool/​BBQ area and customer service is superb!
We grilled out at one of the many grills and the hotel staff was patient and willing to help out in the (many) items we forgot. They also graciously offered us unlimited ice from the kitchen and were quick to lend a hand. My parents one-​bedroom suite was an upgrade offered by the check-​in manager upon their arrival at no extra cost (not the busy season I’m sure). Their room was cleaned spotless daily and they were always being asked if they needed anything. This is the way people should be treated in the hospitality business! I think too many hotels are just out for a buck and seem to forget this rule of thumb. Kudos to Staybridge! We will recommend your hotel everyone that comes into town.

First let me say I’d give 4.5 stars. This place is immaculately clean and very friendly staff. There is a nice pool and pool side area you can chill.
They also allow your 4 legged family members… in my opinion, That’s Great! They do have a good complimentary breakfast buffet.
I’d given 5 stars, but the parking could be better, And it would be nice to have access to top quality coffee… pretty much all day, why not? And a better selection of food/​snacks you can purchase off hours. Overall… This is a Very Nice Clean Hotel Suite for a day or for a long extended stay :-)

Place was nice. Food was not great but it was free. Our room was missing a comforter on the bed when we checked in. We knew this because we had two beds and one bed wasn’t finished being made although they told us the room was ready. We called and they brought up the comforter about 30 minutes later. Staff seemed friendly enough. Free parking wss good too.

I had a booking problem with the Staybridge website, and my king suite was swapped for a queen room. Luckily I caught it the week of our trip, and contacted the hotel. It took a phone call to corporate for the manager to take over. Once she was on the case, I was in great hands. Unfortunately the king rooms were no longer available, even though I had a printed reservation. That was a bit of a bummer. With that said, the manager made a few huge concessions to make sure we were happy with our stay. Above and beyond my expectations.
The room was clean, well laid out and very comfortable. The kitchen was very convenient, and we used it at least once a day. This hotel is very new and is more modern than the other Staybridge Suites I’ve seen. The area of town is newer, and everything still has that «new car smell.» Lots of higher end shops and restaurants mixed in with practical stores.
We were making stops all over the SA metro, as well as 2 trips into Austin. This was a great location for our vacation. Easy access, safe and nice. I highly recommend the facility as well as the extremely helpful employees.

I stayed at this hotel from March-​August. 5 months because I left on the 1^st of August. It was a great place to stay and I am so glad that I found this place. The staff is so helpful. Jason at the front desk does everything he can to help out, also Stephanie one of the house keepers is awesome! :) I enjoyed the dinners tuesday-​thursday it was always good to me. The breakfast was great I loved it, when i woke up for it at least haha. The only four things that I had issues with was 1. If you came back after 930pm good luck being able to park downstair & if you came back after midnight good luck finding parking ANYWHERE. 2. One of the Bigger guys at the front desk is totally rude, If i ever needed anything and he was there I would just come back later when someone else was there. 3. It seemed the longer I was there the worse the house keeping got…4. three washer and six dryers… and its impossible to get your stuff done unless you go at like midnight.
Anyways I would stay here again for sure and when family or anyone comes to town I will recommend this place to stay. It was a great place. Also on the beds which were very comfy btw the cover they use its this greenish thing with the actual comforter inside of it, is miserable i ended up taking it off and just using the comforter because while you sleep at night it gets all bunched up at the end of the cover and you can not fix it unless you unzip the things and lay it out on the ground all flat and really get in there.
The grills outside were great, even though I was there for five month I only used them like twice maybe three times.
Beer and Wine was awesome and dinner for FREE :) Free is great HaHa.
Elevators are so slow for the place only being 5 floors. tech. 6 if you count the basement.
Different pillows was great to make your stay more comfortable you got to chose out the 4 on the bed and then 2 in the closet which one you would rather lay your head on.
Ice maker is so loud! it would scare the crap out of my cat everytime it would drop ice and me to!
All in All the stay was great and I am so glad that I picked to stay there. The only issue that I am having now is that they charged me for another pet fee once i checked out when I paid the ONE TIME FEE when i checked in and they charged me for it again. So im trying to get my money back for that.
als idk if it was just my room but the walls creaked a little bit at night, some night more than others.
internet was fast and great and if you needed a wired connection for faster internet they have cables downstairs. TV was O.K. Could be better. half the channels say not available. but i made due with my xbox.
Thanks Staybridge :)

I will say, this trip didn’t start out at the Staybridge Suites; no, we were originally booked somewhere else. I just wasn’t sure about that somewhere else, so just before I was committed «elsewhere», I did some looking around and found some very reasonable rates here at the Staybridge Suites Stone Oak location. I know Staybridge, and I have generally relied on their quality of service and pleasant hotels. The rates were so comparable to that other place, that this was an easy decision!
Check-​in was relatively smooth. Kind of bummed-​out that the gentleman (sorry, forgot your name!) who checked us in wasn’t able to offer us IHG members any kind of upgrades, or even the elusive «5^th Floor», however, stepping in to the room we did have on the 3^rd floor was very nice just the same. It’s such a «Welcome Home» feeling when you step in to a hotel room that has clean carpet, even some faux wood flooring in spots, and a FULL-​SIZE fridge/​freezer, hot stove counter, sink, and even a nice compliment of dishes, silverware, cookware, and so on. It’s like a small taste of home while away. The room was very clean, smelled fresh… but… I was quite astonished to find a TOWEL still laying in the floor of the tub! It wasn’t a huge towel… like a face-​cloth size, but it just surprised me just the same. Accidents happen; I’ll chalk this one up to just that. Everything else about the room was clean, and this one incident wasn’t enough to cause a stink; just, a reminder to the front desk.
Unfortunately, this wasn’t a Tuesday-​through-​Thursday stay, because this location does host a nightly Manager’s get-​together. The foods offerings on the calendar looked tasty. Oh well… we’ll accept the delicious and well-​varied spread that was offered daily for breakfast. Must be honest, for the rate we paid, and for the variety (all sorts of breads/​bagels, pastries, 4 different juices, waffle maker, eggs, sausage or bacon, sliced cheeses, about 6 different sliced-​up fruits, 4 different fresh fruits, milk, chocolate milk, yogurts, and even for me… the famed Soda machine), you could not leave breakfast hungry. In my opinion, it rates right up with that «other» hotel across the street when it comes to breakfast.
The evenings were pleasant, even though the hotel seems relatively well-​booked. You MUST be aware… this location has been hit several times by vehicle burglaries. Don’t take chances, follow the warning signs, and try to park in well-​lit areas, even though that’s not always possible, and sometimes you don’t have a choice. It didn’t feel «unsafe», but these burglaries can happen anywhere… but just be forewarned, they ARE happening here once-​in-​a-​while. Parking also can be full at times, but there should be sufficient space for us all… although, I can imagine if it was even busier!
Well, I came to find out that indeed there would’ve been space to get us up to the 5^th floor… I just dealt with a different front desk clerk. This kind of disappointed me somewhat, but I’m not there to stay my whole time-​away in the hotel. I just called in to question a bit of integrity with the gentleman who originally checked us in. Anyway, we decided to stay in the room we were given…
A couple other notes: If you face the highway (north side), you WILL hear highway noise… no matter what! If you are a light sleeper… ask for a room that faces the pool. Sorry, but this is an absolute reality — even with the AC turned up.
Secondly…I have FINALLY found an outdoor pool I can swim in, and I won’t find icebergs or ice chips floating on the surface!!! YES! I finally found one! I cannot swim in cold pools, sorry… just can’t! I can only spend time in hot-​tubs or spas. But the pool here at the Staybridge is delightfully WARM! Yes, they also have a lovely spa, but I was so appreciative of the pool warmth just the same.
Special mention needs to go out to the two folks who maintain the breakfast spread during the morning. These two were extremely friendly, pleasant, and helpful. They treated me like a really valued guest, and I’m sure they treated everyone else just the same. Staybridge should be very proud that young folks like these two represent them and they take such pride and care in their guests. Way to go!
Although this hotel is not really in walking distance to much, there are plenty of restaurants, grocery stores, and gas stations (to name a few) within just a few moment’s drive. It’s well uptown from the famed (and HIGHLY over-​rate Riverwalk area), and that’s just the way I liked it! Been there (SEVERAL times), done that (and WON’T again!). So, if you’re looking for things to do really close to this hotel, you probably will need a vehicle to get you just about anywhere from here… to there!
If we find ourselves visiting the San Antonio area again in the near future, we will certainly look at booking this hotel.
Safe Travels!