Stone Appliance Gallery

What a terrible experience. It’s no wonder they changed their operating name to Kiva (which is still just as horrible). A tell-​tail sign of a shady business; just not something you expect in the high-​end custom industry.
The only pleasant person in the entire operation was the receptionist, but she can only do so much if the sales staff and management have the worst customer service skills in the history of customer service.
Kevin, the only sales guy that didn’t ignore me upon walking in, not only screwed up my order and price but also attempted to blame me for his lack of competence.
Kiva /​Stone is one of the only places in town selling the brands that they carry, but you should avoid dealing with them at all costs. Try Factory Builder Stores or Builders Discount Appliance. Even Lowe’s can special order a lot of high-​end appliances.