T-Mobile

Customer service stinks ! When a representative tells you one thing ! Call back they don’t stand by for what they say !

I got my phone replaced after I finally wore it out. T-​Mobile got me set up. I went there in the early afternoon, and had to wait about 5 minutes to see a representative. Once I was able to get some help, they were able to take care of my situation rather quickly, friendly, and professionally.
There was easy parking to get in. It’s in a strip center along Austin Hwy. The store was clean, and they show off all the newest models of gadgets so you can go fiddle with them to see how they work.
I was happy that I stopped in instead of trying to complete my transaction over the phone. I saw that they also have some sort of reverse ATM where you can feed cash into the machine to pay off your bill.
But for the price of my cell phone service, I would expect them to be groveling at my feet and bringing me champagne while feeding me grapes. Three stars.