Team Alamo Auto Glass

Rick from Team Alamo said he would be at my home to repair my rear window from the hailstorm. He said they would be there Saturday between 10 – 2. Well at 11am I called to check on their schedule. No one answered the phone said voicemail was full. So I called every hour on the hour till 3pm. No one answered each time I called. No one showed up and no one called me to cancel or to say they were delayed. NOTHING!!! I waited and wasted my whole afternoon. I know their is a lot of hail damage. So when USAA called you you shouldn’t of made the appointment with me if you couldn’t handle the work load. I made sure USAA knew about this. I would give them NO STAR!!! DO NOT USE THIS COMPANY!!!

My father was trimming the oak at home. When he cut one of the branches it landed on the carport and rolled down and landed smack dab on the windshield. So needless to say. I had to replace the windshield. After calling a few places in the south San Antonio area. I called meyers n they quoted my windshield at $ 188 plus some rubber gasket and in stallion. I called AAA and I was greeted by someone who I had trouble understanding. I called 5 places before Monica answered at Team Alamo Auto Glass she quoted me a great price and offered to schedule an appointment for the following morning. We settled on 10 AM. When I called the following morning to confirm my appointment Lizz answered and was extremely helpful and friendly. There was a hail storm the night before causing loads of damage to other vehicles. When I arrived promptly at 9:50 am. I saw the plethora of people needing help and the phones were ringing off the hook. Dennis introduced himself told me he would be installing the windshield in my 1998 Dodge Ram pickup 3500. After what seemed like a blink of an eye my truck was ready to roll. I tip my hat to you, Team Alamo Auto Glass.

Had to replace a damaged rear window. Called these guys, 700 bucks. Ouch, but it is what it is. Guy comes out. We warn him to be careful as the roof has been vinyl wrapped, and he says, don’t worry, i do this all the time. He damages the vinyl AND damages the paint under. Not only that… he damaged the gasket!!! Call and speak to the owner… says he will pay for paint, but says the vinyl is after market and would not be damaged if it wasn’t there. yeah… say that to your self. Then doesn’t honor the damage at all. I’m out 700 for glass, 1800 for paint work, and 1000 for the bmw gasket. We are in the process of filing a small claims court case against them.

Arrived at 2 o’clock. for a 1 o’clock appointment. If time matters to you don’t call these folks. Guy arrived late and grumpy. We’re at Ancira Chevrolet on I10 (take the offer for a check and have it repaired yourself) — they like them. Still waiting to see what their work looks like — but their original entry into my day won’t get them any more than a 1 star rating unless they line my windshield with gold leaf. Even then they might get a 2. Don’t do it.

Outstanding Service!!! It was like a spa treatment for the car. Thought I needed a new windshield because I had been told by 2 other mechanics that would be the fix for my leak. I didn’t question it further. When I went to see Liz & Rick, they asked if I was sure I wanted to replace the windshield because I only had a chip.
I relayed the leak problem. They offered to thoroughly examine the suburban & find the leak. After an exhaustive search, they found and fixed my leak and they fixed and suctioned the chip in my windshield. It looks pretty. It is only a hairline now. The price was very reasonable & the treatment didn’t stop there.
Liz asked if I had other problems with the truck because the mechanic next door was very good & I already had to leave the truck with her for some time to analyze the leak. Well, as a matter of fact… I rattled off my list of issues. Then, I spoke to the mechanic & coordinated a double visit – it was great!
Overall, it was well worth the trip downtown & the service was amazing!!! Try them, you’ll see what I mean – Alamo Auto Glass really cares about their customers!