The Home Depot

Worst service ever people ignore you they don’t like to work. They see you wondering but don’t ask if you need help at all. Idk how can they hire people like that what has this type of store come down to so sad to give jobs to people that don’t want to work and hard working people don’t get the jobs

I’ve wasted too much of my lifespan trying to get service in the doors dept for a storm door. HD managed to get my measurements from an outside company. After waiting each visit for over an hour for a cust service rep in the store I still don’t have a door due to inaccurate pricing and misunderstandings on both parts. If you value your time, shop elsewhere. Inefficient, evasive and uninformed staff at this location. I’d still be waiting if I didn’t find the door man myself even after paging throughout the store. Don’t bother calling either. You’ll hold until the 12^th of never.

Horrible customer service!!! The only reason I come here is because lowes is a lot farther to drive. Trying to find a customer service rep is like trying to find lakefront property in the desert! All their shelving looks likes they built it themselves 30 years ago.

Most of the employees here are great (customer service and management is pretty bad), the store on the other hand leaves much to be desired. Stock constantly fluctuates. You can buy something one week and then come back a couple of weeks later to find that it’s now only available online. It’s not limited to any particular section, it could be lumber, gardening, plumbing etc. ⁷⁄₁₀ trips here for me end up being complete wastes of time. This round I couldn’t find cedar decking or crushed granite — ridiculous.
Don’t waste your time coming here, drive out to Lowe’s as you are going to have to go there anyways when you can’t find everything on your list.

Customer service is lacking. Walked around lost and no one asked me if I needed help. This is always the case. I dislike this Home Depot and may start going to Lowe’s.

I’ve been here several times. It’s conveniently located off of nightmarish Hwy 281. As with all Home Depot stores, this one is huge with just about everything you need for home improvement. Knowledgeable staff. 10% military discount!

On June 19^th I purchased an LG refrigerator (which cost more than double the price of my first car) at the store located at 20 740 US Highway 281 in San Antonio. When making the purchase the sale associate told us that the item was in stock and we should receive it on Wednesday. He asked if there was a gate code for our neighborhood. We explained that the gates were open until 7PM as it is a brand new sub division and the gates are left open for the construction workers. He said that would not be a problem as they do not deliver past 6PM.
On Tuesday the 23^rd we got an automated call that the appliance would arrive between 4 and 8 PM on Wednesday. I guess the sales associate was mistaken with regard to delivery times. At 6:45 we got an automated call saying the delivery would occur in 30 minutes. At 7:05 my wife decided she should drive down and sit at the gates as they were now closed and we didn’t have any contact info for the driver as we had only received automated calls. At 7:30 I sent my daughter down to the gate to bring her dinner as she had been sitting there for a half hour. At about 8:30 the driver finally arrived.
When they got to our home and unloaded the refrigerator it was discovered that the stainless steel door was dented. So we would not take delivery of the item. The driver said he would inform the warehouse and someone would be in contact with us.
I called the store at approximately 8:45pm. I sat on hold for 20 minutes. I finally got to someone in appliances who checked and said there were plenty of the items in the warehouse but they had to be shipped from Dallas. So it would be next week before we would get it. He said if we hadn’t heard anything by July 2^nd to call back.
I get that times vary and things happen but shouldn’t someone check the items before they are loaded on to the delivery truck? When someone has been waiting for an item for 5 days and it shows up damaged shouldn’t a new delivery be a priority?
This lack of customer service is a glowing example of what the world of the «big box» store has come to. Most attribute this to Wal Mart as they initially drove out most small customer service based companies. But even the «big box» stores compete — Home Depot, Lowes, Best Buy all compete for the large appliance customer. I doubt very seriously if I will hear from anyone at Home Depot other than an automated phone call or someone calling to schedule another refrigerator delivery next week.
UPDATE
Unfortunately this afternoon I cancelled my order with Home Depot.
When I originally purchased the item I was told that if the item went on sale within 30 days of my purchase I would be refunded the difference.
The item did go on sale for $ 300 less. I called the store last night and was told I needed to speak to the store manager. I held for several minutes and someone came on the line and told me the manager said to bring my paperwork to the store and go to the service desk. The service desk could then refund me the difference.
This afternoon I went to the store, as instructed. The customer service employee at the service desk informed me that in order to get the price adjustment she would have to cancel my order and then reorder it. I told her to forget it, to just refund my money and I would go somewhere else. She said I couldn’t do that because I already have the appliance in my home. I told her it has never been delivered. At that point she became rude and somewhat uncaring of my situation.
She said «Oh…well do you want to cancel it or what?» I said I just want my $ 300 and the refrigerator delivered as soon as possible. She said well I have to cancel the order to get the refund and then she will check availability but with the sale she is not sure when I will get the item.
In good faith I just couldn’t make this purchase from this store. I have been a long time Home Depot shopper and shareholder and I have never experienced customer service this poor.
I truly don’t think this is normal for Home Depot. I think this situation revolves solely around this store. Whoever the General Manager is they are not doing a very good job. I have asked on multiple occasions to talk to someone from management at this location. I have never gotten to them. It’s a complete «I don’t care attitude» throughout the store, which generally is manifested from the top down. I doubt if anyone ever does anything with this complaint but someone needs to take responsibility here and try to make some improvements.
I can’t tell you if I will continue to be a Home Depot customer or not but I can assure you I will never step foot in this store again.
At this point I’m off to Lowes to see what they can do about taking my close $ 3000 and giving me a refrigerator, that’s not damaged in a timely manner, in return.

Awful! Another customer and I were standing in the aisle looking for items to BUY and they told us to move so they could get in the aisle and then closed it down. When I asked how long it would take the guy ignored me. I put my item back and left. I won’t be back.

One of the best places to go for all the home or business improvement needs one has. Low reviews here make no sense.

Not the best experience for a Home Depot.
The parking was easy. It was laid out like the rest of the Home Depots. However, we went there looking for some lawn chemicals, which the Home Depot website said that they’d have, and they didn’t. It was disappointing.
I’d say to call ahead, but I doubt anyone would be able or willing to help you.
There was a staff member hanging around, but they didn’t seem to know anything about anything.
We ended up going across the highway to HEB Plus to find what we needed.

Just walked out after asking for help and being told 3 times that an associate would be called. All we needed was a lid for a storage container that was no where to be found.

lots of parking and well organized store. staff friendly. since moving to san antonio i’m here at least once per week and enjoy just walking around to window shop. will be back.

It’s always irritating going in and seeing all of the employees off helping someone else, when you’ve got a complicated question and you’ve no idea where to find what you’re looking for. So I ran around here for 20 min looking like an idiot looking for some bolt cutters. Whenever I’d walk up to an available employee somebody would run over and drag them over to what they were looking for. I eventually found them but only after interrupting another employee talking with a customer.

Every 1^st Saturday they have a Kid’s workshop. This past Saturday was probably the busiest I’ve seen. The kids really like it and it’s fun. If I’m in town we always go. Can’t wait for next month.

This is the worst possible experience I have ever had with any installation services that have worked in my home. It was horrible and I wouldn’t wish it on my worst enemy. They were full of broken promises.
The story began when I bought 6 French double doors from Home Depot; they gave me 6 months to pay without interest. The doors I ordered where custom made, and in the contract were all the specifications for them. The doors were going to be delivered in 8 weeks, around September 2008, but were not. When they finally arrived, they came with a different sill than ordered – I did not notice this initially because the doors were in shipping boxes. I had ordered the outswing low profile sill. They were all different and were supposed to be all the same. They started the installation and the doors did not fit, they started chipping at the floor, and we have marble floors, so it was a complete mess.
They installed the doors that could be installed without ruining the marble floors and left with the remaining doors. The doors were custom made and they had to reorder the correct doors but they did not, they just ordered the correct sills. This took an extremely long time. So I called the manufacturer; I called customer service; I called the manager of the store where I bought them; I called everybody – and not just once, but several times. So the six months of the «no interest payment plan» went by and we still did not receive the doors!
I called again and they extended the time to pay for them without interest for another 6 months. (May I remind you that this extra time was necessary due to Home Depot’s mistake.) After the extra six months, the reordered doors still did not arrive!
By the time the incompetent workers finally reappeared to install the doors, an entire year had passed. The original installer did not want to do the work because they were planning to disassemble the doors at my house to be able to add the correct sills (they were not supposed to do this because the warranty on the doors could be voided). The workers were not carpenters and they made a mess of the frames, which were all dented and hammered. Their work was shoddy and unacceptable. I was paying too much money for the low quality of their work.
When I asked them to repair the frames, they refused. Home Depot offered me an allowance instead to do it myself!
So after all these problems and the inordinate wait for installation, it was now up to me to find someone else to come and repair the frames and finish the job properly? I simply could not believe this.
On top of all this, Home Depot have the unreasonable expectation that I pay interest for the entire year, which is completely absurd because for the entire year, I was the one waiting on them to finish the job. It was Home Depot who needed more than an entire year to finish the work!
I withheld payment for a few days because it was the only option available to me to show my displeasure and disappointment with the work that was done. Overall, this situation has helped me realize that when dealing with Home Depot, the customer is the one that loses.
I am currently looking into legal options.

I like this place only because its close. What I don’t like is the greeters and check out folk. I want to be able to walk into a store with out being asked ‘how am i’ and want to be able to use a self checkout with out being told ‘have a nice day’ — the reason I use the self check out is to not have to talk with the staff, I can’t be alone in this opinion.
What makes home depot feel cheap (and it is compared to Lowes) is the scrawled handwritten name badges one employees aprons, really makes the place feel un-​polished.
On the plus, If you need assistance the staff are friendly, if at times come across as being forced to do so.
Staff do know their areas in detail and are helpful however, from my experience, there’s a distinct departmentalizing of the store and those staff assigned to those areas — not really a negative, just expect to be passed from one employee to another to get the help you want.
Returns are a big bonus to this store, they don’t ask questions and will give you cash back on a credit purchase (with receipt)
Garden center is well stocked however, employee’s knowledge on plants is limited — The older staff tend to offer the best advice rather than youth. This actually is one of the things I really do like about this store is they hire older employee who actually know what their talking about.

Generally speaking, my experiences at Home Depot have been frustrating at best. I never know where to find what I need and half the time I don’t even know what I need. This was my first time at this location, and everyone was very helpful… extremely helpful actually. I needed some lumber and paint for a craft project. They helped me find what I needed, answered a kazillion questions, and they even cut the lumber for me! I was pleasantly surprised. There were tons of contractors spending tons of money in there, and they still took the time to help me make sure I had everything I needed for my $ 23.15 craft project.