The Home Depot

I went to HomeDepot on June 1, 2016 asked if I could return a carpet I bought there. I show them my invoice. Margie asked Alex and he said yes and that I could bring the carpet the next day. Well, it rained. So on June 3, 2016, I had a friend named Jose pick up my carpet with his truck and we unloaded in the front entrance. I paid him and I stayed in the store at 8:00 pm. There are other employees working and ask Jesus Ramos. He comes and state that the carpet is cut and can’t be returned. I explained that I was told that I could return the carpet. He is very rude to me and tell me to read the fine print before signing. I tell him that I can’t take the carpet in my car. He stated that they are not responsible for the carpet.
I asked for a Store manager and no one is available. I call the HomeDepot on Alamo Heights and tell the manager was is occurring. He states that he will call me back. I haven’t eaten and waiting and waiting.
He calls Carlos and he states that there is no guarantee that I’ll get my money back. Leave the carpet there and they would put it away for me and come back tomorrow. It is now 9:45 pm. I’m driving home and Margie call me that they will give me store credit. I drive back to HomeDepot and meet Cesar and Margie waiting for me. I get all my money back on my debit card.
They have no idea that my three sons and I have lost everything in our home on May 1, 2016
We are still in transition getting our lives together again.
Sincerely
Janie T Pena
956 802‑2332

What a disappointment! We spent over an hour in the store for our deck project supplies and had accumulated several hundreds of dollars worth of necessary items in our cart. Yet, when reaching the cashier line, we were told all card machines were down and they only accepted cash. No announcements were made nor signs posted to inform us of their computer issues.
My husband and I suggested we go next door to an ATM machine to retrieve cash from our checking account. The cashier promised to hold our cart and keep it for us. We were gone literally 5 minutes– yet, when the same cashier saw us return, she informed us our cart had been taken back and all items returned. Seriously?
No service recovery was offered and she made no suggestions or attempts to keep our business.
Lowe’s, were we come!

We had to return a couple of things and the process was super easy and the employees so nice. Then we needed some wood and a work bench. Richard helped us. He took the products out for us, was so nice, and it didn’t hurt that he was really handsome!

They came and did an attic audit at my house. They had me waiting for 4 hours and they never showed up. Then they called to do a follow up and resched. When he came he didn’t really give me much education on what he was trying to sell me. But anyways i never did it thank god. Because it wouldve been a waste of money.

Visiting our daughter and needed an odd specialty lightbulb. Awesome help at Home Depot. Friendly hello at the door and helpful direction finding the items we needed. Sonja was great at price matching the competitors and their wonderful customer service makes this an A+ store.

Found what I needed!
Quick tip! You can look up what you need on their website before arriving at ‘Your Store’. You can set up which specific location you are going to and it will show you what aisle and bay the item you are looking for is located in. It also gives you a layout of the specific store you are going to! Soooo convenient! It has saved me loads of walking around aimlessly!

This is a review about a Home Depot employee, not the store. Her name is Linda and she is a cashier.
Sunday, November 15^th: So I’m standing in line and notice the customer in front of me become agitated when Linda asked him to remove a three foot tall tool chest from his shopping cart and open it. Understandable store policy to stop theft, right?
This guy (lets call him J**k A*s, or JA) tells Linda to do it herself (she is disabled and walks with a cane). Linda, very nicely and professionally, tells JA that she doesn’t have the ability to do that. JA looked more than able to do it himself. He should have put the tool chest on a dolly, instead of in a shopping cart, anyway.
JA does as requested while saying «I’m not a thief «and repeatedly telling Linda she needs to get another job. Linda calmly apologizes, repeatedly, for her disability and even helps JA figure out how to use his credit card.
Yes, I couldn’t take it anymore and stepped in. Linda didn’t need my help though. She is an HD Pro!
Oh, and she also looked in the box containing the toilet my girlfriend and I were buying :)

Came here to look at carpet and the assistant manager helped us before he passed us along to Jesus. Both were SUPER friendly, did an excellent job and went above and beyond to accommodate our special needs since we live out of town. They may not be the least expensive but they definitely earned my business!

a little tricky to find. either you go up a street parallel to 281 or behind the store to access the parking lot. needed to return 2 items i decided not to use and the returns cashier was yelling at another associate for a cart (?) so he wasn’t aware i was standing in front of him. he didn’t greet me but processed the order pretty fast. won’t be back.

I feel this place is like any other Home Depot. Good luck finding anyone if you need any help, I’ve noticed there are more employees willing to help in the morning than later in the day. Decent prices and easy to return items.

I dig home dept because of the kid’s workshops on the 1^st Saturday of each month. They (kids) get to build and paint their projects. A great intro to building with hammers and nails. It’s your typical bix box retailer. I usually come here for paint and some outdoor tools or yard stuff. I’m really a Lowes guy. The customer service here is just, ehh. Sometimes it’s good and other times seems non existent.

Went to pick out a Christmas tree today and there were so many but they were all bunched up so it was hard to see and I was ready to give up but Troy was very nice and took his time explaining each type of fur and branches to find out which kind we like. Definitely a very good experience!

Not all locations are equal! This location has one of the best tool set-​ups if you’re into that, which I am. On the down side they are lacking in their garden tool department which is located outside (different than the other locations). Also they have the worst parking set-​ups ever if you are bipedal or non handicap. If you have any handicap friends who have trouble finding a parking send them to this location, 75% of the parking is handicap. Air tools are better than most locations but still not the best.

Home Depot is a standard big box chain, yet the implementation is different at each location. This store has a few great team members along with standard inventory, but I find the garden center is a disaster. Right now, it is prime time for planting a fall vegetable garden, but they had not a single vegetable available. No small herbs either– only a rosemary shrub. Whoever is managing the garden center needs some advice on what gardeners want.

Employees at the paint counter are unable to mix Behr paint when given a swatch right from the shelf. Rather than make the paint color they were handed, the employees made a poorly matched custom color without my knowledge. This unknown color was delivered to my contractor and $ 2000 dollars later, my home has been painted an awful color I did not choose. DO NOT PURCHASE PAINT FROM HOME DEPOT!!!

We shop here often, but unfortunately the service never gets better. There seem to be a million people working there, but no one is ever around to help. Also they never seem to know where things are.

This home depot has recently added 2 sales men who will follow you around the store and ask personal questions like, «Do you own your own home» and «What are you planning to do with those tiles?» They will also ask for your address and phone number so they can send people to your house, not sure what for, I was just trying to get away while they were hounding me. It feels like you are being hit on at a bar. They are intrusive and loud and will sneak up on you with a «pick up line» about whatever you are looking at and then ask lots of questions. I have been in here 3 times and have left without buying anything because these 2 men are so obnoxious and I don’t have time in the store alone to contemplate purchases. On the 3^rd visit, I complained to the management about these 2 men being so aggressive, loud, and obnoxious. Management said they would take care of the problem, but it will be awhile before I go back and find out if they did.

Not impressed with service. We had CC (Home Depot) in hand, ready to buy a screen door & have it installed. Could find anyone to help. Then when we did he couldn’t tell us cost to install. Bye bye HD instead of buy buy!

After becoming home owners; we could not help but get a Home Depot Card, and run with it. At 12 months no payments and no interest you have many possibility’s and options to make your house your dream home. Home Depot has everything you need for your home repairs and remodeling. My house looks completely different from when we first moved in; from top to bottom, floor to ceiling, inside to outside. Here’s just a few things Home Depot has that we have placed in our home berber carpeting, floor tiles, exterior doors, light fixtures, ceiling fans, landscaping and some manly man power tools to finish those jobs.
In addition to having everything you need Home Depot always has great prices and sales going on. They have a great no hassle return policy, and do offer some good advice to help you finish your jobs right. Overall Home Depot gets 5 stars for everything the store has, the great service and info/​help they offer. Believe me if you’re not a do-​it-​yourselfer yet after walking through Home Depot you will be.