The Pool House

This place has gone downhill in the last few years. Had them install a remote control valve system for our hot tub. BIG MISTAKE ! Nothing was done on time, returned calls were non-​existent from Noah, estimate he gave was missing several things.- wanted additional $$ to finish the job— System is still not functioning. Bad service from the Alamo Heights location.
While I was out of town, my son took his Polaris booster pump to the Huebner location– 10+ days ago. They told him it would be ready last Monday. He left a couple of voicemails last week and received no returned call from them. I finally reached them today and found out they have not even looked at the pump.
I completely agree with the guy who gave them a bad rating a few days ago. Better to go somewhere else… my Son and I both wish we had.

Don’t go here expecting solutions, service on time, or effective problem solving. The only reason these guys exist is because our desperate community continue to go here trying to find solutions to unexpected problems… and the Pool House knows it. They don’t open on time, deliver on time, and are barely capable to deliver a diagnosis to correct at problem or deliver a solution. Don’t be fooled by the «free Polaris diagnosis.» I’ve been that sucker.
And if they direct you to Lowes for a part and «they have a whole wall of them» according to the Pool House. Its bull. Good luck with your pool and hot tub.

This review is strictly based upon my experience with servicing a hot tub, or lack thereof. The business is called The Pool House, and that is a completely accurate statement, they do best with POOLS. I was having some issues with our hot tub and called them because I had bought a few chemicals and such from their store and I liked the people there. Long story short, one of their employees had «some past experience» with hot tubs and came out. He came out and virtually told me what I already knew, the circulation pump was done. I had put a new circulation pump in a year ago and I was looking for some expert advice on why the flipping thing was already dead again. I gotta canned response about the hard water around here, he poked around a little bit looking at the guts of the tub, but did nothing and gave me no new knowledge. Charged me $ 67 for nothing. When I asked about getting a new pump, he said he’d go on the Internet and find me something but he’d have to mark it up and cost me 3x as much if I just went on the Internet and got it myself like last year. I tried to go pay my bill 2x in their store and couldn’t because a certain person was not working that day and the people there couldn’t take my payment. Either way, I think they have some broken processes but overall, a decent bunch of folks. I ended up going to Spa Crafters on 1604 who were very informative about my Jacuzzi hot tub and helped me immensely. So, if you have hot tub issues, avoid The Pool House and save yourself some money, if you have pool issues, go to The Pool House. In my honest opinion, they should have just been up front and stated that they don’t do hot tubs instead of taking $ 67 from me.

When we were looking around for our first house, we were definitely not expecting to end up with a pool in the mix. It was a great bonus, but with great bonuses come great responsibility. At least when we are talking about a swimming pool.
The past two years has been a serious learning experience, which we could not have survived without The Pool House. The staff is extremely helpful and knowledgeable, and has helped us over come such obstacles as algae (yuck), pump failure, and Polaris issues. In fact, they fixed our Polaris for the cost of parts (like $ 10).
The only thing keeping them from 5 stardom is the prices. Since they are locally owned, they cannot compete with some of the nationwide chains. The prices aren’t outrageous, but they are not the cheapest. That being said, we prefer to support local shops, and the level of service keeps us coming back.