Urology San Antonio

This may seem like piling on, but all the negative reviews are spot on.
I started with this outfit in 2004. I was lucky enough to get Dr Joan Meany.
But I immediately started experiencing the double billing on every office visit,
and procedure, despite the fact that I had zero deductible and no copay.
It was impossible to reach the doctor’s office to make appointments or for RX followups.
The employees were so rude they quickly became the worst staff I’ve ever dealt with.
If you complain to the docs about the rudeness, they shrug their shoulders and whine that they cannot do anything about these people because good help is hard to find. LOL,
these docs don’t have a clue about good employees.
Most doctors offices in San Antonio, that I visit, are staffed by friendly and efficient people.
I tried reaching out to their CEO of Urology SA, but he could care less.
After 40 years in San Antonio, I know Urology SA is in the lowest percentile for professionalism and courtesy. Avoid at all costs.

This place is wonderful! The front desk people are friendly and helpful, the nurses are very nice, and the doctors are terrific. I’ve seen Dr. Meissner, Dr. Harmon she the nurse practitioner; they were all very helpful and clearly care about their patients. I had kidney stones that were excruciatingly painful and I opted to wait for an appointment here instead of going to the ER. Why? Because everyone who works here is committed to helping the patients. I would recommend any of the physicians here for all of your urology needs.

To schedule an appointment be prepare to stay in the phone for a least 45 minutes. Mediocre service!

At least its reassuring to find that I’m not alone in experiencing a rude, unprofessional staff at this place.
For our evaluation appointment, we were constantly interrupted by staff entering the exam room looking for equipment to use on another patient in another exam room. This should have been the first warning.
We scheduled a follow up but were unable to get in contact with anyone telepathically. Not even a voice mail, the phone just rang and rang. And this wasn’t one day — it was for a full five business days.
Finally went in person to confirm the follow up and was treated so rudely by the office staff that I canceled the procedure. Was then told that it wasn’t «have a nice day», its «have a BLESSED day» because she was saved.
I would rather hop in a time machine and go back to Stalinist Russia to have a medical procedure done on a family member than deal with these people again.

Having worked in medical practices as an administrator for the past 38 years, I have experience in assessing a well run office. In this office, one does not need much experience at all to know that the front staff is ill prepared to interact with patients. Each time I’ve been to this office, I have encountered a sullen receptionist. Patients are not greeted .They are given instructions and told to sit. The young lady who seems to be in charge and checks patients out is rude. Don’t dare turn right to exit, because she will bark at you to turn the other way. I have not seen reception staff smile at a single patient. Have you, as administrators, not clued these individuals in to the fact that patients are there because they do not feel well and the last thing they need is to be treated like they are an inconvenience? You are bordering on counting your dollars way too closely and forgetting that the staff should be routinely reminded and trained that the reason you open your doors daily is for the care and treatment of your patients. The speed in which the staff, doctors, and nurse practitioner, run patients through, feels more like a mill than a medical office. I would advise a patient to stay away from this group as it is clear in the care you are afforded, that you are just another number contributing to their bottom line. After reading other reviews posted, the rudeness exhibited in this clinic is chronic and pervasive. No change in years.
Shame on the management who does not demand excellence from the employees at the expense of the patient.

Very disappointed in Dr. Cantrill. After he diagnosed me with bladder cancer and scheduled me for surgery, he failed to return three phone calls. I called MD Anderson in Houston and went there. That was clearly the best decision for me!
Dr. Cantrill provided the worst service I’ve ever received from a physician. I think he is only interested in his billing and how many patients he can see. I guess that’s how they pay for the $ 2.5 million dollar CAT scan equipment!

This is a bad group with bad manners. Staff is consistently rude. Anger issues with some Drs. Billing issues as others have described. Very unethical and just don’t go near this group of so called professionals.

These people are a scam. They tried to bill both us and our insurance company. I had to get on the phone with my insurance company in there office and tell them it was covered as they were arguing with me saying it was not and that we owed them $ 800. So they finally agreed to refund us $ 750, but now a month later are sending me a bill for $ 100 and the statement shows no record of the $ 100 deposit I put down when I booked the appointment. There is definitely some double billing going on here. Stay away!

Although the clinic has the initial appearance of being professional, I would discourage others from visiting or ask that they investigate other clinics. Let me explain why I have acquired this mindset. In Dec 2013 I had an appointment with a Doctor. Afterwards, I paid my bill in cash. 6 weeks later, Feb 10,2014, I receive another bill for an additional fee from the appointment I already paid. This scenario was one the clinic believes is an acceptable practice. The clinic assistants/​nurses present themselves as cold and calculating. Asking more of your income than that of your medical issue.

If there was an option for zero stars I would give it. We were made to wait over an hour and fifteen minutes with no explanation whatsoever. No one ever apologized. Not being able to sit around all day hoping for an audience with the mystery doctor, we finally got up and left. Completely unacceptable and we would NEVER treat one of our clients that way. There are a lot of urologists out there, so do yourself a favor and pick one of them.

I used to think so highly of this practice. Dr. Meaney was a awesome Urologist and I cant think highly of her enough of her. But since she has left, the practice has gone down the drain. The business office is rude, the office managers assistant was rude. They just acted like they didnt care about my needs or what I had to say. I work in the medical field and I know how it feels to be treated ugly. I needed to come in for a office visit for some kidney stones and they wanted to charge me over 100 dollars just for the office visit. Just to walk in the door. REALLY??? That is robbery!!! Its a shame that I even have to write this stupid review, but I wanted others to be aware of how rude I was treated. I am disappointed, I have been a patient there for years and they were not even trying to work with me at all. You would think that they would considering I was told to come in by my doctor when my stones flare up. Please be aware before you make a appt with this office. Be prepared to be treated rudely!!! I guess I will be looking for another urologist in san antonio. One that treats you with respect. Rudeness goes a long way and the word travels fast!!!