USAA Financial Center

The business is always right. I deposited a check in the ATM. The ATM didn’t show the deposit. I called and as usual no quick resolve. We will investigate and you should see your deposit in 3 – 5 business days.

Found out about another ATM on Culebra, inside of 1604 … Good to know in case the AR or VH ATM’s don’t work (which is more often than not). However it was so difficult to turn left into that small strip of stores.

I used to love usaa! However, we used the mobile deposit earlier this week to deposit a check. The photograph was accepted and the amount was deposited to our account. Several days later, the account balance was different than the ledger balance and I called to find out why there was a discrepancy. I was told «sometimes that happens; don’t worry about it «. After further conversation it became apparent that there was a problem with the image captured on the check. Usaa then proceeded to charge us a $ 5 fee because the check didn’t go through. Now we have a $ 985.50 check that we deposited through mobile banking that didn’t clear due to poor image quality (after their software indicated the image was accepted), a $ 5 fee for the poor image that their system accepted, and a hard check that was shredded once the image was accepted and the deposit was verified in the account. Customer service was decidedly unhelpful and refused to produce any documentation showing a check was rejected so that we can try to get a new check issued. We’ve been loyal customers for at least a decade, maybe two. I’m so disappointed!

Friendly staff, great location if you live in the 1604 & bandera area. This is the best bank I have ever had, hands down. If you are considering changing finical institutions or are not happy with your current, look no further! Go online and open a free checking account, now! Trust me you will not regret it. USAA member for life!

By far the best Bank and insurance I have utilized. I have been a happy member with them since 2007; and have been greet for overseas members and local.

If you are eligible to be a member, and you are not, you are loco en tu cabesa! ;-)
This, is by far, the best bank, insurance co., lender, financial advisor, etc. that I have ever dealt with. The customer service is second to none. The rates are outstanding. Last year they opened membership to ALL persons that have ever served in the military, their spouses, and dependents. I would, without any hesitation at all, whole heartedly, recommend this company to anyone!