Vision Source

Amazing customer service. Front desk was super friendly. They really took the time to go over all my insurance questions and gave me the best option. *** Very knowledgeable *** One of the best experience I have had with a doctors office.

Love Dr. Gutierrez! Best eye doctor I’ve had over the years. He is also an opthomologist which means he does a more thorough exam than optometrist. Most people don’t think there’s a big difference between the two but there is. I’ve never had a problem with that office. I now live in Austin and have been trying to find a doctor here and have been through 2 already. First one misperscribed me and the second one confirmed that I was miss prescribed but I am still having focus issues and the 2^nd doctor had no answers for me and sent me on my way with no solution. BTW both of the Austin doctors I went to were only Optometrist. I am seriously thinking about driving back to San Antonio and scheduling an appointment.

I have gone to this optometrist shop for years, and have always had good experiences in the past, except for my recent visit. My check-​up was great, I was in and out in 30 minutes. It’s the buying new glasses part that was awful. I went in on a Tuesday and told the optician that I was leaving for vacation the following Thursday and asked if my glasses would be ready by then. Seeing that they are closed on Sundays, that is 8 days. Eight. Days. They said sure. So okay, Monday rolls around, no call. I call. Frames are there but lenses are not. They said they’d call me the next day– they DIDN’T CALL. I’m a busy enough gal as is it, and having to call and chase down my Rx glasses is not something I should have had to do. After calling them about 6 times (literally), I get a call on Wednesday around noon telling me that my glasses are ready. I pick them up, try them on outside (these are Rx sunglasses), and the lenses are barely a few shades darker than my regular spectacles. Meaning, they are not dark nor do they provide any sun protection. I call back and say that I’m unhappy with the shade, and the optician offers to do it that evening if I come back in. So I go back in to the shop, wait half an hour, and she gives me the glasses back and they essentially look the same. She said that she would order me new, darker lenses and they would be here when I got back from vacation. I got back Saturday (I informed them of this as well), today is Wednesday. Do you think they’ve called?

I was so impressed with the customer service there. My son and I both went in for our appointments, which were back to back. I got to sit in with my son’s exam and then we walked right over to another room for my exam.
Dr. Gutierrez was awesome. I have never had a more thorough conversation with my ophthalmologist before.
The pricing was less expensive than I am used to coming from out of state, so that was a very pleasant surprise. I am not sure if that is due to my vision coverage or their pricing though.
I also bought some Ed Hardy sunglasses, which I absolutely love. I have never had such an enjoyable experience getting my eye exam.
I was also impressed that I received an e-​mail from Dr. Gutierrez the following day with his pager, cell phone, and home phone number «in case of… emergency». Wow! I have never had a provider do that before.