Fairview Ford

Recently we brought a truck. I thought everything was great. Until not even four months after I bought the truck I got my registration in the mail. I have been calling for weeks and keep getting the run around. No straight forward answer until I had to drive down there to them telling me. Yeah they messed up not much they can do but refund $ 240 back to me when my tags are 399. They told me they were responsible for the registration as a new vehicle purchase for the first year. Very unprofessional. I do not recommend this place I love Ford but I would steal clear of this place. If I could give less than a 1 star I would. In all my experience in car buying this was the worst.

Excellent service. I don’t know why I didn’t go here first! I spent 2 months and tried 5 or 6 different dealerships. They made this whole process painless. The 2016 F 150 that I wanted was actually at a dealership in Huntington Beach, which was no problem for them. The truck was at Fairview the next day. Not only that, of all the dealerships that I had haggled with on the same truck, they came in with the best price the first time. There was no need to negotiate. Rami was a huge help, he really knows these F 150s, and answered literally everything I threw at him. They weren’t pushy, they knew that I knew what I wanted, and they didn’t try to fight it. We will be returning for our next Ford purchase.

Fairview ford has an excellent sales and finance team. Even when it looked like things weren’t going to work out for us they pulled through with a great car at a reasonable payment. We left happy and completely satisfied and would recommend fairview ford to anyone looking to purchase a new car. Shout out to Shannon, Minh, and John Rodriguez our salesman. Thank you for all your hard work and commitment! We will be back for our next vehicle!

I took my 2007 Ford F-​150 into this Service department on Tuesday, June 6. I was told I would be charged $ 115 for a diagnosis for a brake problem I was having. After leaving my truck there for the entire day and receiving no call I had to call myself to see what was going on and was told they have yet to figure out what the problem is that it may take another day. I left it overnight for a second day and was never called back and finally called again and was told the same thing that they could not figure out what the problem was with the brakes therefore I decided to go pick my truck up since nothing could be done or figured out by the service team.
When I went to pick my truck up I was charged $ 115 for nothing. There was no diagnosis or anything at all I came away with other than losing money for a piece of paper with no diagnosis as I was promised would take place nor was any work done.
I immediately drove to a local mechanic and explained the same symptoms I was having with the brakes locking up and then releasing as soon as I remove the battery cable and he knew exactly what the problem was as he was able to perform a test on the ABS module to determine it was faulty.
I don’t understand why a local mechanic would be able to diagnose and solve my problem yet this dealership with all their so-​called trained factory technicians could not do anything for three days. But the worst thing is to be charged $ 115 for piece of paper with no diagnosis whatsoever. I thought when you pay for a diagnostic you would get a result of what the problem is not just waste your money for nothing and be out of the vehicle for three days.
The local mechanic said it is a pretty obvious problem when you can pull the battery cable off and have the brakes unlock that it is an electronic issue and he did not understand why Fairview did not immediately look at the electronic parts that deal with the brakes mainly include the ABS module and not too much else. It would be also nice if this dealership would make an attempt to call you back and let you know what’s going on as I had to wait for an entire day and call myself to find out what’s going on as no one made an effort to call me back.

I had a great experiance with every employee I interacted with. Our sales guy Christian, and Internet manager Min were excellent with giving me suggestions based on what I liked. I ended up driving away with my dream car with an amazing deal. I highly suggest checking fairview out.

We had an EXCEPTIONAL buying experience at Fairview Ford 2 weeks ago. We bought a Ford Explorer and Rami and Minh Nguyen (the sales manager) both delivered wonderful customer service. They walked us through all the details and showing us the options that we can choose. Very detailed, very helpful and above all very honest. Thank you guys for helping us to choose and buy our car at the most convenience!

We bought a used car here last night and I have to say we had the nicest, least painful car purchase at a dealer, ever. We had found the car through my credit union’s car finder program, and the credit union negotiated price was EXTREMELY good. The people at Fairview Ford took it right in stride and didn’t give us any hassle about the price stated. Our salesman Mike Jacobs was a real «people person»; friendly, enjoyable to talk to and he did everything possible to make us comfortable during the process. The same could be said for the Internet Manager Chuck Treister, Sales Manager Julio Bravo, and Finance Manager Allison Pentoney. A quick, no-​pressure experience! Will definitely take my business here in the future.

Had the best car buying experience ever. Rami was great and we actually had fun. We really just went into to look and ended up buying a car and driving it home. There was no pressure and they were not pushy. Over all a great experience! If you are looking for a new car go see Rami he will take care of you.

I had the best experience at Fairview Ford. They have the best team put in place. From the moment you arrive they see what best fits your needs. They work hard to get you approved and if needed they will personally delivery your new vehicle to your home. There sales manager Julio Bravo worked his magic and got my wife and myself a great deal. We are super happy with our deal. We will surely be coming back to Fairview for all our future purchases.

Many Thank You’s to Chuck and Julian for helping us purchase two cars! Julian, you were so patient with us. We looked at several cars and test drove a few too. Once our cars were officially purchased you were so informative on both cars showing us all the gadgets and how to work everything. Fairview was busy that day and you both took the time to help us and answer all our questions. Chuck, thanks for getting the deals pushed through, we soooo appreciate it. And a final thank you to Elizabeth Cobb in finance. I usually dread finance, but Elizabeth was so welcoming and so nice. You made the process flow so smoothly. Also, thanks for sharing your snack with us ;) Hip Hip Hooray for Fairview Ford… Chuck, Julian, and Elizabeth!!! Sincerely, Dale and Lisa Shults

Just bought a 2016 Ford Explorer and couldn’t be more happy. Jorge helped us from the beginning, we informed him what we were looking for and he gave us our options. Quickly we found the car we wanted, drove it and loved it. Upon going inside he quickly filled out the paper work and Dave worked numbers with us. They by far exceeded our expectations and were quick and organized. Mike Shannon finalized all our paper work and was a joy to talk with. You could tell he cared about us and his job. We will be returning for future purchases!!! They made car buying easy, effortless and enjoyable.

Let me say these guys are great I went in to purchase a 2016 mustang gt and didn’t think i could afford it but they made it happen .and to top that off they drove all the way to San diego to pick up the trim level i wanted. My sales guys were Dave and Suresh .If you stop by ask for either one of them and you wont regret it

Had a great experience, Rami delivered
Great customer service and they really worked to get us the best deal AND the car we WANTED!
And the «finance lady» lol, super funny and very thorough with the explanation of the paper work, she made sure that we really understood what exactly we were signing. All in all we left Fairview Ford beyond satisfied

I wanted to make you aware of my experience with your service dept. And how I was treated by your sales manager.
*I took our 2015 Explorer Sport in for an oil change and because the retractable headliner for the moon roof made creaking and popping sounds.
We received it back with grease all over the glass and headliner, scratches on interior paint, and pillar panels not reinstalled properly.
* took it back in to get the scratch fixed and the headiner/​pillar installed correctly.
Received the car back with new chips on the passenger rear door (same door they had to fix paint on interior) and the chip they «fixed» was cheaply done with touch up paint and looked worse than when it was scratched.
* took the vehicle back in to get chips on door fixed and the interior correctly fixed.
Received vehicle back with clear coat on steering wheel.
*took vehicle back to get clear coat removed from steering wheel.
Received vehicle back with noises coming from drivers window.
*took vehicle to get drivers window corrected, windshield cowl fixed and moonroof cover started popping again.
Received vehicle with damaged interior d pillars, moonroof not sealing correctly, missing clear bra on a pillar, and grease on third row seat, and grease on rear headliner.
* told to go get a clear bra put back on the a pillar and the dealership would cover it and to bring it back to get everything fixed.
Brought in receipt for the a pillar clear bra (not reimbursed) moonroof was fixed, grease cleaned, and the service manager mike called me to accuse us of the damage to the d pillars. He tried telling us it could be from strollers or loading the vehicle. He said the service tech was not in the back of the vehicle so it couldn’t be him and that they were not in the business to refurbish our vehicle to new. I asked him why would there be grease from the moonroof rails on the headliner and the seat if the tech was never back there and his response was to continue accusing us of the damage. Our vehicle had around 7k miles the first time it went to your service department. It had one chip on the front of the hood before we spent 2k on installing a clear bra on the entire front end. That vehicle was pristine and is professionally detailed every 6 months with professional cleaning once a week. I know every flaw in the vehicle and Steven the service advisor knows this. He knows that the techs keep screwing up and that obviously you don’t get people as ocd about their vehicle as I am. I was told by the service manager that they would cover the pillars as a one time good will but I refused because your service department will probably damage another part of our vehicle. It is sad and pathetic to have a service department damage your vehicle repeatedly and refuse to acknowledge that they are the issue. If you look at my paperwork that I signed yesterday to pick up my vehicle, I ensured I put the reason for the refusal of the «goodwill». It is not goodwill when the business is the one who damaged the vehicle. If this matter is corrected I will be loyal again. However if it continues to be unresolved, I will have no choice but to continue speaking out about the horrible quality control and unprofessional service management.

Great experience. Good inventory. Rami did everything to get us in the car we wanted for what we wanted to pay. Manager was very easy to deal with. Honest guys.
Thanks!

I bought my second Ford Focus from Fairview this month and had «Pancho» as my sales rep. I must say it was a better buying experience the second time around. Pancho was so delightful and very informative about not only the car but all of its features. I didn’t feel pressured and the sales team did everything possible to get me as close to my desired monthly payments as possible. I traded in my 2012 Focus for a brand new 2015 Focus and I love my new car. I love the service department, when I was having problems with my 2012, they put me in a rental at dealer’s expense and always gave me the truth and never tried to up-​sell me. There are tons of Ford dealers near me, but I will always make that 20 minute drive to San Bernardino for any of my service needs because they treat me with respect and courtesy at Fairview. Thank you guys for the great car buying experience.

I went in with my wife and son just to look at F250 trucks with the intention to buy within a year. They offered a price that was so ridiculously low, it would’ve been stupid to walk away. John Rodriguez was a pleasure to work with, as was the manager Minh. Both of these men as well as the finance manager were all honest and straightforward.

I love the service department here! Wilder, Bert and the rest of the staff here always go the extra mile to make sure I’m well taken care of… And they make sure I’m not waiting in the lobby all day! They also offer shuttle service, which I generally don’t use because the wait isn’t too long for quick services like an oil change.
Thank you, thank you, and thank you again to such awesome staff here!

Fairview ford was great. I had a really good experience here buying my car Jhon R. Was great !!! He was very helpful through out the process and didn’t pressure me at all. Chuck was also very helpful he went straight to business no messing around. I was in and out in under 3 hours I really appreciate the no haggling and the speedy staff would recommend to family and Friends

We went to Fairview Ford today to trade in our old van. We had our eye on a used Ford Flex that was on their website. We arrived to find it out it had been sold a few days before. Our fault for not calling first, but maybe a faster update of your inventory on your website would help. I was immediately sad, as I had my heart set on this car. That’s when we met «Poncho». This was my first major car buying experience and I had it set in my mind about how sterotypically shady car salesmen could be. Thankfully Poncho blew the stereotypes right out the window. He was kind, curious and never ONCE pressured me into anything. He knew my budget and accepted it. He showed me the new Ford Flex’s, a base model in particular. He knew I needed to stick to my budget and when I started eye balling the Flex SEL model (8k more), he guided me back into what was in my budget. My only complaint would be that it took FOREVER to get the sales manager to even get the time to come over to us in the office to work numbers. Granted it was a Saturday and I know things can be busy, but we were there from 10am to 530 PM. It was a long time. The plus side was, my husband and I got to spend time with our wonderful salesman, Poncho, while waiting for the manager to come speak to us. He kept us fed, gave us lots of water and soda and was amazing company. He really made our experience memorable. Thank you for being an honest man, Poncho!
We will definitely be back.