FedEx Office Print & Ship Center

Bad day at FedEx, eight people in the store and one employee working both counters. There was another employee I could see in the back room ignoring the phones and the customers in line. I commend the one employee trying to do the job of three, but that is rediculess. UPS will be my shipping and fax store of choice from now on.

These drivers that come from this place do not listen or read instructions if you live in a complex and how to deliver a package in the complex. I wish I could post you guys the voicemail this driver just left me. I just want to complain that they try to deliver my package three times claiming that they don’t know how to get into my complex when on my order I am reading how to get into my complex through the special instructions you’re supposed to provide and they keep leaving me voicemails sounding stupid because I obviously put instructions on how to get in to my complex there’s a call box.

Had a bad experience today as the employee there did not want to deal with a customer who was having trouble. The customer was being polite and handling it well, but the employee (who I think was also the manager on shift) repeatedly worked on something else helping other customers while ignoring the customer who needed help in the first place. It was hard to watch.

Very helpful staff, very polite and upbeat-​copy machines are always working great. parking is
go to place for copying documents.

They are very nice and informative.
They go over the way you want to ship, to make your shipping go easy.
They have all kinds of printers for your needs.
And all kinds of different boxes and envelopes that you can need.

Worst service ever. No other customers in store and they took 10 minutes to get to me. Never again

Rudest fedex ever. Stand in line when I only had a question because no one is available. Next in line. Ignores me and goes to the next person. Then makes smart remark about going second. Have some courtesy

This is the worst Fedex i have ever seen. The customer service is horrible. They try to charge you and rip you off. First situation happened with my sister. She was trying to send a package that was showed the product inside tiny bit. The guy there called Chris told her he can’t send it like that. She told him you can put a tape on it and it will be fine. He said no he has to repack it and he doesn’t have the same size box so he will give her another box. She left and went Ontario Fedex and they were fine with the box. No extra charges. Second situation happened with me yesterday. I was standing in line and the guy in front of me was sending a small box and he had a label ready and all. African american lady this time. She told him she has to add packing because it is not Fedex standards. She has brown paper and charged him almost $ 5.00 and when the guy questioned the amount she told him i packed it for you. My turn came and they tried to do the same. They opened my box to see if it was packaged correct when i told her several times it is and i am not going to pay for repacking if you opened it. She opened it and it was fine but that was she was looking for extra charges. She asked me if this was a relative. Sorry, not her concern. The guy behind me had two big boxes and they told him they had to repackage. DO NOT use them. I will be going to a different Fedex or UPS. I’d rather pay more than be ripped off.

So I didn’t mind going here if I didn’t need any help what so ever BC there literally is only one person in this whole store who shows proper customer service. Unfortunately I can’t remember his name as I write this review BC I’m so upset with how my husband was treated tonight when he went in to print out a few things at around 8:45pm. He was first ignored for 10mins then given attitude, when he finally asked for help he was told very rudely by the older gentleman Doctor Mike «That everyone was too busy to help him and he had to wait till they weren’t.» And NO! he «didn’t know how long it was going to take!». Now I understand that they have work to be done but when a customer needs your help, you are to assist them right away. The needs of your customers come first, if you can’t complete the task there should be someone around who can. I’ve worked retail for a very long time and I know how to properly care for my customers and the way people are treated in this store is wrong and it really needs to change. I won’t be doing anymore business here either way. Tried to give them a chance but I’ve been spoken to so rudely and harshly far to many times to even go back here. So has my husband. I can easily take my printing needs elsewhere, and I am.

Terrible customer service (or lack there of).
This is the second bad experience I’ve had at this location. The first was last month when I was looking to make some resume copies and found out that I had to wait in line just to obtain the cardstock to use on the self-​service machines. When I finally reached the front of the line, the associate sent someone else to retrieve the cardstock, only for them to leave the stack on the back counter and assist someone else, head to the back for who knows what, before ultimately making it back to the stack that was set aside and give it me.
This second time around I was again, just looking to make copies on some cardstock. 32 minutes standing in line and not a single acknowledgment, ‘I’ll be right with you’, or anyone to help me. I especially did not like the employees making eye contact with me only to look away and not say a single word.
Long story short, 37 minutes after arriving and waiting in line I was still left unattended and with no cardstock and I ended up at Office Depot down the street and had my 200 copies ready in less than 5 minutes.
I will not be returning to this location by any means.

I’m a bit bitter after leaving here. I came in to print 180 copies. I kinda just let it go and when I looked at them there was a big smudge mark across the middle. I went up and told a girl about it and she told me since I already hit print receipt she couldn’t refund me so i had to reprint and then she would refund me. So I did that and when I went to tell her I was done she was gone and only mike was there so i told him the situation and he was pretty rude asking me how I didn’t notice and giving me a hard time saying he didn’t understand (which I didn’t either because I was just doing what the girl told me to do) and he like tossed my card at me and was like «aright I refunded you». I mean I still paid $ 25 for the first copies that were bad and it’s not like I got any for free! Maybe he should upkeep his printers! Also, no one went to go clean the messed up printer either. Dumb.

I really don’t like to speak bad of anyone but, every time I go to this store the employees are never in a hurry. I have to be there before FedEx leaves @ 5:30pm for Express shipping. Half of them need training and the other half just needs to work elsewhere. Very badly managed.
I would rate this store, on a scale of one to ten. They get a one!

Best printers ever! Did the work fast and beautiful result. Customer service and workers behind the scenes are excellent! Pat yourselves on the back! This was one HAPPY customer!

Mr. Mike is going to ruin this companies relationship with its customers.
Went in to have invitations printed (as I have many times before) and this bitter old man refused to try and help and kept directing me to use the self serve printers. I was trying to explain to him I needed the invitations print on cardstock and to be cut and he refused to help, telling me he’d sell me the card stock, and I would have to print and cut them myself.
Mr. Mike was very demeaning in his tone and because of him, they lost a large order of invitations and a future customer.

The of whole of FedEx is wildly incompetent. the worst experiences in store with employees and with customer service. I will definitely avoid any online purchases with any business that uses FedEx. I have to go pick up a package now even though I cancelled the request for it to be held at this location 3 days ago. This was a 2DAY SHIPPING ORDER THAT I PLACED A WEEK AGO. Just avoid FedEx if you can… you won’t regret it.

Worst customer service I’ve encountered in awhile. The employees looked at you like you were stupid when you asked a question. At one point I heard an employee tell a customer she couldn’t help them because she had to use the bathroom.

I love this place. I have been coming here Since I was in middle school, (10 years now) and I have never had a problem. I just go in and get what I need done. No where else not even a library is that easy and calm to get some work done. Not just I have enjoyed it, but my family come here too when they need something.

One star only.
Been using this store for years, lacking a convenient alternative on the South side. I do not like loading a card with money. FAX can easily be $ 2 a page.
Be forewarned, restroom access is denied to customers every time I’m here. Sometimes refusal is outright. Othertime, excuses are made.
There is another copy place (North side) on Kendall by Stater Bros.

Good, clean interior with ample parking and knowledgeable employees. Now, that the niceties are out of the way…
the customer service at this location sucks major @$$! Please don’t be annoyed towards customers as we (over)pay your minimum wage.
If you’re middle-​aged and hate your job then please submit your resume and leave! From the looks of it, there were a handful of younger employees who have the potential to take your place and possibly provide a better customer experience.
Go to the Redlands location instead if you prefer employees who at least know how to communicate without having a rude, passive-​aggressive tone in their voice.

A bit annoyed at the lack of cafes, print shops around Loma Linda that I have to venture out to FedEx Kinkos in San Bernardino (3 – 4 mile distance).
Nice, clean, good signage. I was able to walk towards the copy and print machines stick in my credit card (they accept only credit/​debit cards for the machine) and get my 0.15 cent print out in a minute or so.