Palm Imaging Institute

Because of the disgusting conditions and bad service the 50.00 co/​pay was not paid. A letter was sent to the dr with photos. Palm Imaging continued to send bills and when the billing dept was told about the problem — they turned it over to collection — we get letters and calls every other day for $ 50.00 — The collection company has been told pls do not call — but they continue to harass and call. Pls be aware of these problems with this company.

I wish i would have got the young man’s name that did my mri. I was very nervous to have it done, but he was very kind and professional. I felt much better just based on his bedside manner. They got me in and out in no time. Thank you!

Very kind and professional. I’m very happy with how my mammo was handled. Everyone is so sweet and helpful.

I guess that answering the phone sould be at least one star and I feel I am being generous. I call to make an appointment today. As soon as the young lady answer the phone she said «girl it is Tuesday». Obviously I was interrupting a conversation she was having with her co-​work. She then put me on hold, I assume to finish the conversation she was having with her coworker. For the second time she ask me for my name and birthday. I said I just gave it to you. She then said oh you were tranfered to me. Wow, your staff must all sound a like. I notice her phone attitude was nasty and very she seemed to be very put off.. She could not seem the need to correct me about my the year I was born in. Just to give your office staff a heads up «63» and 1963 are two different years.
I then ask to speak to her supervisor and that seemed not to be able to happen. Somehow the phone started making some type of irritating noise. So I hung up to call back. Then it seemed at the appointment desk could not answer the phone. It just stay the recording. So I knew this was intentional so I push two instead of one. Immediately somone answer the phone. He ask me my name and birthday. He was very polite unlike the young lady that I spoke to. I ask to speak to a office manager or a supervisor. However Kelly Brooke was too busy to anser the phone. So I left a message.
Nope don’t think I’ll get a phone call back. Just know customer service needs to truly be impove. It seems that the tech are awesome but I fail to see any reviews on your people that answer your phones. Now I see why because they are not professional
really you answer the phone saying «girl it’s tuesday» and your need to argue about someones brithday. I could not believe this young lady is being paid to have such a rotten attitude.

Went with my wife for an ultrasound, they were super nice and professional.

This is only for the staff. They are very professional and respectful. Having to be there at 7am, I was not in the best mood and was not going to put up with anyone’s attitude. I’m glad that everyone here had a smile and was kind. They must have had their cup of coffee lol :) Christina was our tech for performed the MRI and she was very considerate of my little sister who is only 12. She explained everything to my little sister in a way that she was able to understand. And the receptionist, I’m sorry I did not catch her name, but she was great! I believe she was weaRing glasses with long brown hair. She was sweet and not just to me. Every client that went up to window she spoke to them in a thoughtful professional manner which was not seen very often especially with the elderly. Glad to have such a great experience here.

I was treated both respectfully and professionally. The staff called me for my appointment right on time. Dr. Boyd performed my test skillfully and carefully. By the way, he is the artist who enlarged many of his wonderful photos of animals from all over the world and placed them in the halls. Be sure to browse his beautiful collection!

Loved my tech. Very patient and explained everything she was doing. Warm friendly atmosphere. Beautiful paintings everywhere.

Horrible experience! Waited 16 minutes on the phone for an appointment. The staff is not professional at all and the girl on the phone was rude and never apologized. Go else where and when I got to the appt I noticed the front office didn’t welcome anybody or smile.

this is not my first go round with breast cancer. i was shocked when i was assured my appt would only take 15 mins and it did. the tech was fast, gentle and knew her stuff. not to mention the framed pictures of animals and birds that adorn the walls.

I waited for an hour pass my appointment time until they called me in.
The lady who performed by mammogram needs to retire because she was so old and slow. She didn’t look competent or follow the doctor’s work order. I basically did her job for her and performed my own examination. No doubt I am asking for a second opinion upon receipt of the results.