Unlimited Pcs

Alma the store manager was really knowledgeable when we came in to get my husband’s upgrade. She should us 3 different phones and told us all about them. Told us about upgrading my husband’s plan and even told us which phones would qualify for our existing plan. Didn’t feel pressured into upgrading like other sales ppl make u feel.
We were very satisfied with his new phone and the service she gave us.
I gave 4 stars because the new girl she left us with took forever to set up my husband’s new phone. She had to keep asking her Co worker questions and we waiting like 20 mins after we had already paid and did all the paper work. Other than that we were very satisfied! !

Horrible. When I walked in the girls that work there were getting into an altercation with a lady who was upset with the phone she bought from them. I should have taken that as a sign and left but I didnt. I was deceptionately sold two refurbished phones I thought were brand new. Everyday I kept coming back due to it not working properly. The phone didnt work at all where I live in the mountains. The paperwork they gave me said I could have a refund if returned within 7 days nomatter what no questions asked. I turned it in and they would only give me a refund for one phone. cuz they said I talked for an hour even though I pulled up the call log and it showed I was talking to their customer service. Then she hands me a piece of paper that says they promise to pay me for my return. I was like I paid in cash, wheres my money back? She said they were not allowed to give cash back to customers. this was June I have still not gotten my refund. I also had a rebate i never got back. I have no service and a phone thats is janky and still no refund or rebate.
When you go in to complain the girls get very rude and caddy like they are used to giving out bad customer service. Dont go here! Save your money. Got to the real Metropcs store. This store sells a variety of cellular phones and service but its hella ghetto. Then they start talking in Spanish in front of your face while smerking at each other rolling there eyes. someone needs to do a drive by. j-​k please somebody dont punch these B*tches in the throat.
This is one of those places where
They show favortisim to spanish speaking people and make you wait

I walked into this location on ¹²⁄₂₇ to get my sisters phone switched over to an upgraded model, previously purchased. I reside in Burbank and my sister in San Bernardino. Upon my visit we decided to stop here. Two girls were working at this time. One of which had such a snotty attitude. She gave no helpful information other than informing me to make a phone call from the upgraded model. which is in the box. I stopped listening to her dreadful whine and realized nothing I said would make sense to her, and left. She clearly did not feel like working that day. If your employee doesn’t want to work in the service industry, I would suggest she apply to her local college.
Later, I was able to get the correct phone number and get the phone switched over. Glad I have AT&T for my cellular service. I would not return here.