Aaces Towing

This companies driver did a great job getting my truck onto the flatbed. Air-​ride line came off and I had no way to fix it. The driver got it on the flatbed with minimal damage (which I expected more) and I was happy to get my truck to the shop I needed to get it to, about 60 miles from where I needed to be picked up from.

I hope they burn in hell. Their driver, dispatched by AAA, lied and said my car was a commercial vehicle used for Über and wouldn’t tow it. I had an unused Über sticker from advetisent I saw but didn’t display it on car or register as a über driver. He said I should’ve thrown it away to avoid confusing him, and drove away — excuse to leave me stranded

2hrs and 10min — where is the tow truck? No word. Nothing. Called the lady that answered was not friendly didn’t give a shit that I am stranded at the park. Paid an extra $ 110 above the agreement price they have with AT&T Roadside Assistance. I am cold, hungry, and exhausted. Tried calling again since 4:30pm no answer. Can’t get through. No one is picking up the phone. Now what? What am I supposed to do? Sit here freezing in my car for how much longer? AT&T finally got through to them. They kept her on hold forever! The guy is still another 20−30min out? 3 hours on the same job? How can they allow someone to sit waiting for them for so long? I want a refund!!! I am so upset. So sad that we can’t get decent service anymore. That people don’t give a fuck about anyone else. It’s going to get dark soon. Oh and there is more! My mechanic has closed the shop but he is waiting around for the tow truck!!! Now is 2 and a half hours waiting.
OK now I am really fucking pissed. three hours I had to wait and pay $ 110 extra for a flatbed the guy that shows up here doesn’t have a flatbed!!!
The tow truck guy says it’s possible to take my car, the tow truck company says I have to pay an extra hundred dollars more to have this truck take my car. Apparently there was a miscommunication between AT&T and the tow truck company. They said they can send a flatbed tomorrow morning. I cannot leave my car here overnight. The park ranger told me to have it moved by 10 PM. I risk having my car towed by the city otherwise.
My mechanic is still sitting at the shop waiting for my car! I can’t feel my toes now. But my adrenaline is warming my body.
Spoke to the owner of the company. He actually agreed to send a flatbed when it becomes available this evening. According to him there are two available in the East Bay Richmond and Freemont. So that means I sit here alone in the middle of the park in the cold in the dark?
I got a hold of my mechanic and told him what’s happening and he is sending a tow truck. The owner of the company called me his name is Jesus and he actually lives close by and knows exactly where I am, so he said don’t worry my guy will be there in 30 minutes!!! Fucking Epic!!! Jesus & Dan has saved me!!!

I had my car towed earlier this year after getting rear-​ended. They were friendly enough, but they didn’t mention everything they needed for the insurance company to pick my my car, so that was delayed a day. I also went to pick up something from my car, but despite being during their business hours, I had to wait for 15 min for someone to show up and open the gate.
On the plus side, they’re walking distance from Caltrain and BART.

First off they say they’re available 24 hours, but of course when I called at 11 pm, nobody was available to open the gate even though I was willing to make the payment. Secondly, they state that they open at 8, but nobody arrived so I left at 8:30 since I had to go to work. Clerks were really rude at the front desk. They did not inform me that they only accept cash or credit card of the registered owner even though I had a consent form authorized by the police to release my car. If you get your car towed here, best of luck you will need it to get out car out of this place.

If I could give these guys a minus number, I would. They do the job but at $ 260 per hour ROUND TRIP, meaning from the time they leave their shop to the time they return. The actual tow for me was about 15 minutes including lifting the tow when they towed a rental car for me from South San Francisco to the rental car area at SFO. They charged me $ 175!
Stay away from these ripoffs!!!

Please be careful dealing with this tow company. Just like the previous review this place is a rip off. The owner Alonso is a scumbag. My friends car got towed for registration issues and was towed to this facility. We arrived at this place at 5:20 pm. When we made the call we were right outside of the business address and saw a man inside the office who we thought was just someone who worked there. The man was later identified as Alonso. He told my friend on the phone that no one was in the office at that moment and someone will come in later to help us out. While talking to us we saw him go inside the office and disappeared. We waited over an hour and later Alonso came out of the office. We walked inside the building and he charged my friend $ 500.00 with an extra $ 120.00 «after hours storage fee». This is ridiculous and was not on the list of fees posted on the wall. I got upset and he tried to kick us out of the office when I told him that he was a rip-​off artist and that we were going to report him to the Better Business Bureau. My friend did not have his checkbook with him so I gave him my credit card to pay for the fees. Asshole Alonso refused to take my credit card because «he was having problems» with me. Again we had to beg him to take my card because my friend did not want to pay another storage fee. He said he was the owner but called someone to confirm that he could take my credit card to pay for the fees. This Alonso guy is an idiot and a scum bag. We will definitely report this incident to the BBB. When they tell you the that «they made a mistake» be very careful. It’s just that they got caught from trying to rip people off of their money. California Highway Patrol uses this business to tow vehicles and we will definitely include our report to the BBB. I hope they shut this business down and transport Alonso back to Mexico where he can rip off other people in his own country.

I was helping an acquaintance recover his car after it had been towed by City for being out of registration. After calling Aaces towing, he received an exorbitant quote over the phone to retrieve his car. I figured he was being rooked (and I was right), and decided to go with him.
After viewing the itemized bill, I saw that they were charging storage for more days than the car had actually been there, including a national holiday. Of course they played it off that they’d made a «mistake», and removed storage charges for the additional imaginary days.
They however refused to remove charges for storage during the national holiday, claiming that the police made them charge for calendar days during which this business is not open. I am currently having several attorney friends verify this legal point because I think he is lying.
Hence, this place is getting enough business from police departments and taking advantage of car owners with inflated storage charges. There is no need to give them any additional business.

Entering this small red and white building, and talking with it’s staff about the tow was the easy part. The hard part is finding the location. The shop is right here the bridge. The staff are very friendly. The Mexican guy who works there is very good with English so he can help you a lot if you need it. Make sure you bring some type of ID, after your car or truck is tow.