Art of Reflexology

When I go for a massage, I want to feel relaxed & free of stress after my session. Well, it was the opposite today. The male masseuse assigned to me was ok until he started speaking in his native language in a manner that I can sense that he is reacting negatively everytime I say something. Two minutes into the session, I noticed that he didn’t offer to make me feel comfortable like adjusting the back rest of the chair & the ottoman where my leg was. So I asked him in a polite way (i was taught to treat everyone with respect no matter who they are) if he can put me in a lying position. At first he looked at me with a «now-​what-​do-​you-​want» face, adjusted the chair, then began to grumble in a foreign language to the other 2 masseuses assigned to my friends. They did not react which was good for them. Ok, I ignored it because I just wanted to get my one-​hour massage costing $ 42. Since I have a 3-​week old surgery scar on my knee (surgeon ok’d me for massage), I told him in broken English, to avoid the area & concentrate on the other leg. I was not surprised because he did it again! After the massage, woah, he helped me get up from the table, his face was all smiles, he gave me a cup of water & it was a 180 degree turnaround! Despite the unfavorable service, I still handed him 15% tip. I can’t believe. he spoke again in the same manner I’ve been talking about. Oh well, that’s the last nail in the coffin. I will never go back & for sure, I will share my negative experience to friends & family.

Our first and last time here. Walked in and no one greeted us. We had to wait for the people to finish their massages to finally ask questions. We were finally rushed to our seats. I got a guy my mother got a woman and both didnt understand what we wanted. On top of the mall noise echoing throughout the front of the store the man was coughing and sniffling his nose every few minutes. I got the softest massage I’ve ever received even though I asked for more pressure. I could have given myself a better massage at home. What a waste of time and money. After our massage they didn’t even offer us tea, we served ourselves and the hot water wasn’t working so we didn’t even get tea.

Really bad experience. I feel more stressed and tense from this unique form of body torture. Massage rep was an amateur and didn’t seem trained or interested. He had a horrible sinus infection, barked a lot of commands at me (no foot, no foot), and treated my already sore neck like a bottle cap. Too bad, as I’ve had some good experiences here. But this was really unpleasant and real torture. When I left, the massage rep chased me down the mall and wanted a bigger tip. Really?

Tried going here despite the reviews, I was in serious need of massaging. Once inside there were a lot of people getting foot massage, will try that out soon. Tried the chair massage, their method of massaging is not the typical way, well not what I was expecting, she used her elbow and pressed on my stress areas, it was rough at first but I felt that she was really focused on my problem areas so i went on with it. Afterwards I felt lighter and renewed. Thats what matters anyway. The only thing that bothered me was the staff were talking to each other in their language and its a lil disturbing.

Best massage if my life, ask for 1 hour on the table. I have had massages at watercourse way, Bellagio in Las Vegas, Calistoga, and this little diamond in the rough blows them out of the water!

The worst massage ever. The masseuse was really rough and would not listen to me at all. I really did try and let them do their work but in the end I ended up more broken than I was when I came in. I still had 6 minutes left on my timer and they pushed me off in favor of some one else. I showed the guy my timer and he reluctantly kept going doing a half ass job. All the while he’s focused more on what he wants to do instead of what I needed on my body. It was a cookie cutter approach. I would not go there again.
I paid my bill and at the end he asked for a tip. I straight up could not believe he would ask for a tip after everything. If I could give 0 stars I would. Do not go here. 100% dissatisfied.

1. I Asked for a gal to give me the full body massage, but all they had was a guy so I said fine. I could only see one lady that gives a massage
2. There was an employee who, like clearing his throat like he had so much phglem. Yucckkk!
3. Their full body massage does not include the feet
4. I wrote $ 5 tip but guy harassed me to give him 20% tip.
5. They don’t use anything like oil or lotion. It was a VERY dry massage
6. My masseuse kept on talking to other peoole. I asked that hr stopped but he couldn’t understand me since he spoke Chinese all the time

All I can say is OUCH!
my mom and I went to this place where she’s getting a 30 minute foot massage and I was like «Chair massage… why not.»
So when the chair massage started… it was the most painful experience I’ve ever had. This guy pushed the back of the shoulder hard that I wanted to scream so bad. I had to squeeze my hands for my life. Plus, they talk so loud like I can’t relax.
After a gruely 30 minutes, I got up and left with my mom. My mom told me that the foot massage was a hit or miss that they have to switch person and didn’t do enough pressure on the heel of her foot.
We both agree to never go back there, especially for my poor upper back and shoulder that I left with a really sore pain (not super painful but regular sore).
I wouldn’t go there, especially risking your body.

I have been here 3 times to get a 30 minute chair massage. The first time was awesome, the man whom I unfortunately did not get a name did an awesome job well worth the money. The second time I had a different guy who also did a good job.
However the last time I went I received a female because she was the only one available, I was very dissapointed to find she did not do a good job at all, she did not seem to understand where my muscles even were and spent most of the time pressing her elbow into my spine. But the worst part was when I went to the front to pay and offered her her tip (even though I did not believe she deserved one) she proceeded to throw it down on the counter and scoff at me, insisting I give her more. I could not believe what I was seeing, perhaps one of the rudest things I have ever experienced. Needless to say my hope of a relaxing experience was ruined. So I proceeded to inform her that if she did not want her tip I would gladly take it back, to which she responded by shoving it in her pocket and walking away of course.
If you do decide to go here, request a male, and pay with card so you can write the tip on your receipt and not have to deal with any rude behavior.

Massage pretty bad. She got mad when I asked and showed her where to massage on my back. She was in a hurry. And when I gave her an $ 8 tip, she demanded $ 20! The nerve of her! Never again will I go back to this place.

NEVER AGAIN!!!
1. I ordered 30 mins chair massage and asked to focus more on my right shoulder. Massage was pretty bad. Masseur was concentrating on everything but my right shoulder.
2. She was constantly talking to her colleague pretty loudly and laughing.
3. She picked up the phone and talked while doing massage to me!!! This is unbelievable.
4. I was going to not leave tips at all, but then decided that this is rude and left 10%. I was shocked that she demanded to leave 20! Really?! This is simply rude. Not to mention that even 10% was good for the massage I got.
This was my first and the last time. Never again in this place.

Was this a massage of my muscles or my bones?!
My mom always raves about this place. She tells me she gets a good massage for only $ 25! So why not try it out? I was excited about my good, cheap massage, until my mom stated, right before I went to the massage bed, «This is not going to be like those relaxing massages you always get.» What?!
Horrible! It was horrible! It was torture! She was pushing her elbow on my spine and shoulder blades! Also, I never received a shoulder massage, which was the main reason why I came here. Maybe she didn’t understand me when I told her to focus on my neck and shoulders?
Overall, I wouldn’t come back. I wouldn’t recommend this place to anyone.

This place is convenient and reasonable price wise. It was a little confusing at first due to the communication barrier but I was having extreme back pain and my Plantar Fasciitis was irritated so it was needed. I did a 30 min back and 30 min foot massage. The lady I had was really good and checked in with me to see if the pressure was alright. Its not your typical massage place I mean its in the mall you’re not going to get total quiet, however the front desk girl could have used ear phones for the movie she was watching but anyhow for what it was the massage was relaxing and helped relieve the pain I was having.
I will come again:)

My review is only on the customer service because it was so bad I did not get to get a massage. So I came here today to get a quick foot massage. I was asking about deals and pricing and the lady helping me spoke no English and just kept pointing to the most expensive deal which I kept saying no to. I picked the 15 minute foot massage and when I pointed to it she laughed to her coworker. Then she pointed to seat and still was laughing to her coworker laughing at my face. I looked at her and said thank you and turned to walk out. And surprise surprise she started laughing again pointing and looking at her coworkers. I told her it’s rude to laugh at customers that are trying to communicate with you and want to spend money here.

Art of Reflexology is one of my favorite quick-​stop massage chains, it’s wonderful for a massage on-​the-​spot. And I mean, right now, no wait, no appointment, just boom! Service. Their mall locations are an incredibly convenient stop over for an aching feet and back, and the Tanforan location is great if you take BART, need to stop by Target, or have to do a lot of shopping.
For those who don’t care for the ambiance: let’s be real, people. This place is in an open store space with those open doors facing THE MALL, right above a kid play area, so don’t expect the day spa experience. Just, don’t even walk in if you expect a massage at this price point to be the same as one that costs close to $ 100 for the hour. Quit your whining, bring some headphones, and RELAX.
I actually enjoy the experience of this place. It’s a rather large, dimly lit space with chair and foot massages in the front «lounge» area and body massage rooms in the back (you stay fully clothed, or strip to a comfortably clothed minimum — I’ve gone shorts and sports bra status). I completely recommend mixing and matching — the combo massage deals are excellent, and I prefer the chair & foot massage mix. I recommend getting full body massages at more of a premium massage place — disrobed, oils, etc. You won’t get that here.
But the FOOT MASSAGES. OMG. They are heaven. They heat up your feet in these adorable bead footies (after wrapping your feet in paper towels), lotion /​oil your feet and lower legs, and commence with heavenly foot massagery. Oh how they get up in your toes for maximum foot massage satisfaction. Love it.
Language is definitely a minor barrier, however, here’s how I recommend approaching that:
1) Let the host really know what you want from the get go. Mention what kind of pressure you prefer along with ordering your service. She or he can translate to your masseuse!
2) Use the «international language» of hand gestures. I think the «no» hand gesture or a vocal «ow» and a quick glare if pressure is not right can work. Key words like «more,» «less,» «strong,» and «pressure» have always worked for me at reflexology places, where language barrier is often a concern.
If you’re looking for the best deal for a no frills, get-​up-​in-​those-​muscles-​and-​fix-​those-​knots massage followed by a transcendent foot massage heaven, this is the place.

Yesterday at The Shops at Tanforan I decided to get a massage at this place before heading home. It’s not one of those chair-​only massage stands you see throughout the plaza of shopping malls.
My friend who’s a masseuse gives the best massages because he uses the deep tissue method. After getting a massage from him I get sore because he tries to get rid of the toxins and knots from my body. I know what to expect from a good massage.
I was torn between getting a table body massage or chair massage for 1 hour. However my cousin pointed to me to a package of 75 minutes (30 minutes foot massage and 45 minutes body table massage) I would only pay $ 48, which was $ 2 more than the 1 hour table body massage. I decided to get the 75 minutes package. The price I paid for the massage had great value, but the overall massage wasn’t the greatest. In hindsight I should have just purchased the chair message so the masseuse could focus on loosing the tightness of my back and shoulders. The only parts of my body that the masseuse massaged well were my calves as they were tight. After the massage my calves were sore so I knew that masseuse did a very well job of getting the toxins or knots from my calves; the rest of the body not so. The foot massage wasn’t greatest. I would not recommend getting a foot massage here. The best foot massage I had when a masseuse focusing on certain parts of the foot to get rid of the toxins and knots. This masseuse at the Art of Reflexology focused on my whole foot and not the areas that are needed. Here’s a tip a great masseuse can feel where parts of your body are tight without asking you where you are tight. I rated this place 2-​star rating because I think it’s better than those chair-​only massage stands that are throughout the plaza of shopping malls.
If I come back here instead of getting a table body massage I would get a chair massage to focus on loosing the tightness of my back and shoulders. However I don’t know if I’ll ever come back here again because I don’t know when I will come back to The Shops at Tanforan.

DANGEROUS!!! Don’t get a massage in this place. First, they don’t know how to massage. The guy who massaged me does not have any control and literally almost made me pass out, squeezed my shoulder blades as if he was trying to kill me. He can’t speak nor understand English, so no matter how you tell him not to do it or stop doing it, he’ll do it anyway. Secondly, I was still nice to give the guy a tip even if he did not deserved it. He was very unappreciative, rude, and demanded a bigger tip. The posted price is just a scam because they demand a tip even before they give you the service. This place should be reported to BBB. This place deserves NO STARS at all!!!

This is a convenient place to come in and get massage without having to book an appointment in advance for a busy person is a great option I believe that if you are a workaholic and you have a minute to take care of yourself you should take the opportunity to do so and this place accommodates that so they definitely have my business for that reason However I gave them 3 stars because the break room is near the full body massage cubicles and while I was being massaged I could smell the pizza getting warmed up and overhearing employees conversation so I say note to the owner it would be great if he would move the break room away from the massage cubicle it would make it a much better experience for the clients.
Other than that the person who massage me was great she seemed to know what she was doing and I am very relaxed and pain free for now.
Tip her $ 10 out of my own free will I was not asked to tip.

So far this is my second time going here. This place is so soothing, i love it.
First time my boyfriend and I got the 15 minute chair massage. So relaxing almost made me fall asleep. Some parts may have hurt, but you can tell the workers to turn it down a bit. I was happy and satisfied with the results at the end. My body wasn’t hurting anymore. My boyfriend he felt good, but still needed he needed a longer massage. Hes an athlete.
Second time My boyfriend got the 30 minute chair massage and I got the 30 foot massage. I really needed it. I work and stand for 8 hours straight. I felt relaxed. I almost fell asleep. While that my boyfriend just felt relieved and felt that his stress went away.
The workers are very nice.

I have been coming here for over 5 years now I like this place because it is in the mall so it is very convenient. They have their own shop, so they are not massaging you in the middle of the mall for everyone to see. They have private rooms for full body massages, they have partitions so it is private enough for you to be able to relax.
The massages vary depending on the person you get that day, some can massage you to the point of torture since they apply really hard pressure. Other times I have to remind them to make it harder because even a child could massage better than that by stepping on my back. So I try to get the same people to massage me. I like Connie, Liu and Pass. One major CON, they can’t speak english. I wish they could try to learn even the basic things so that I can speak to them about the massage. When they start talking to each other sometimes I get this paranoid feeling they are talking about me or their other customers. Hehe. But overall a decent place to go to for a massage!