Eichen’s Lighting

Great service — I had an odd light bulb that burned out. The regular stores didn’t have this in stock so I turned online — Amazon was ridiculously expensive (for delivery) so I called around. The fellow who answered my phone was pleasant — and said he had it in stock. The first time I ever turned to a brick and mortar store and was blown away by such great service! These guys are top notch!!!

I just went to this place to see if they can fix my crystal ceiling light. From the outside it looked small but once I went inside I was surprised at their huge selections of really nice lights. Their store extend to upper floor as well, so don’t be fool by the outside. This place got some really beautiful crystals lights as well as some Tiffany style lamps that caught my interest.

Excellent customer service and they have a great display to choose from. My mom is 90 and is loosing her eyesight. She purchased a lamp from LampsPlus with a friend and the lamp broke within 6 months — and it was expensive! More than $ 500. We went to Eichen’s Lightening and bought her a fabulous light that illuminates her living space. She was a designer in her youth and she loves the modern lines. We have since gone back and purchased 6 more lamps. I love it when Mom is happy!

Great selection and great service. How great is that? We found the perfect lamp for our living room so Chris can read in her easy chair. Thanks to Adam (yes, Adam) for going the extra mile for us!

We were shopping for dining room light and a couple of lights for our living room of our new house and Susan has been extremely helpful. She took her time to find the best deal for us and has recommended a couple of really beautiful yet affordable lights for our new home.

I have had three lamps rewired at this store. The first experience was outstanding. A gentleman reviewed the large lamps and gave an estimate range. The work was done quickly and he charged less than the estimate due to savings he was able to achieve. I trusted him and did not feel like he took unfair advantage with pricing.
Given this experience, I brought a small (11″) lamp in for similar work. A woman quoted me a price higher than what I paid for the large, more complicated lamps. I was billed at the highest estimate for less work and parts. THe value I received previously, was not replicated.
I would suggest for clients going into this shop to request a break down of the estimate.parts.specifically outlining what is needed and the cost for each item. And a time estimate.
The trust I had in this service provider has been compromised. Sadly, I will seek a new vendor for future work.

My wife and I were looking for a light for our bedroom and wandered in here on a Saturday afternoon near closing time. The owner was really friendly and helpful, directing us to the right section, telling us about the advantages of different lights, and helping us pick something we liked without being at all pushy. His excitement about our project was infectious, and I left much happier and more interested in lighting than I thought possible when I walked in 30 minutes earlier.
Prices were reasonable, and they have a great selection. Very cool shop!

I’ve now had a lamp repaired here, and I’m very happy with their service. It was a touch-​sensor floor lamp that had just quit working one day, and they fixed it for a very reasonable price. My husband found a great LED desk lamp, too.

I bought 2 LED lights from Eichen Lighting. They order the lights from NY and I got them in just about 5 working days. One of the light bulbs cracked during installation. I have no idea whether it was a defect or the workmanship of our contractor. I emailed Eichen’s Lighting and offer to pay for a replacement. They were so nice, they replied to me right away and told me they will order a replacement for free. The replacement part arrived in about a week. The light fixture look so handsome on my wall. Thank you. Their selections are exquisite, I will definitely go back if I ever need to buy light fixtures.

BF and I bought majority of lights from here… our chandelier, entryway lights, and bathroom lights. Overall we like the selection they have. It fits our style of modern and simple (they have many other styles available on display). The owners are extremely nice and very accommodating. They were kind enough to replace one of the crystal design in our chandelier because we did not like it and give us replacement light bulbs for free. They also said they price match to Amazon. Overall I recommend checking this place out.

Outstanding service for repairing a light fixture bought elsewhere. Very good price workmanship excellent and they spent time explaining the problem and recommendation

The knob to turn on my mother’s table lamp broke off. I did a search to see if Eichen’s was still in business because I remembered it from 35 years ago when I lived in SSF. I was happy to see it’s still in San Bruno! I called and was even happier to hear that they do repairs. I took it in today and the knowledgeable repair person kept trying different size knobs until he found one that fit properly. I figured I’d have to leave the lamp and have a whole new section with the switch put on, but he quickly frxed it and didn’t charge me for his efforts. This is pretty much unheard of. No wonder this business has been here for decades!

I called and spoke with Susan and she was very helpful and kind! I was just calling around to see if there was anybody in the area that did custom lamp bases. They do not, but Susan said she knows somebody and she gave me a contact, said she’d email me with more info and took my name and phone # in case she could help more! I couldn’t believe how much she seemed to care when it wasn’t even something they could do for me! I will definitely be calling them again if I ever need anything in the future because I am confident that they aim to please!

We are doing a major remodel, live in San Francisco and ave visited a few lighting stores in San Francisco, done some business with these other stores even, but Eichen’s is our favorite place. Their showroom is not as extensive as some in the city but adequate and nicer than a place like B&K in the city. Most importantly, they have great customer service and great insights. Susan has helped us to find a number of lights (chandelier, sconces, bathroom lights, and so forth), and has been able to provider even better recommendations than our designer. Their prices are extremely competitive, exactly on par with the cheapest prices one can find on-​line (and they provide much better service than one can get on-​line, to be sure). The staff is very articulate. A great store indeed!

Fantastic place. Had a light fixture that needed repairing. All six sockets were bad and at least one shorted out, due to wires being connected wrong. Anyway, Matt repaired it within 24 hours and got me on my way. Clean job, no nicks or damage to the finish of the fixture. Wires inserted clean and tied up nice and tight. Could have installed more expensive sockets (my original request) but Matt said he could use standard sockets and save myself some money (appreciate that). If you have any light fixture problems, THIS IS THE PLACE TO GO TO. Thanks Matt.

Today, I was once again reminded of just how great the staff is at Eichen’s lighting. Thanks for always being there to assist with my crazy repair projects!

I made a few purchases here and always got good honest service and fair prices. I like the honesty of the owners where if there is an area of lighting they are not experts on they will send you to the experts instead of just selling you some product. They did this to me when i had some difficult issues to overcome with the recessed lighting i was trying to install they sent me to a place that specialized in what i was trying to achieve. I will continue to shop here based on that.

lots of parking right in front. I’ve never been so crazy to find parking in front and this place is awesome.
my mother needed a new shade… so we went everywhere. I was going crazy she wasn’t finding the price she liked or the kind of shade she wanted.
I finally said, I know a place that i pass by all the time and we should go look. she was skeptical but we went anyway… she just doesn’t think i’ve been around enough i guess.lol.
we went in… lamps and lights EVERYWHERE! I mean everywhere and they even have a 2^nd floor… well, kind of a mid floor.
my mom found her shade, it was tough to pick out but she found it and she loves it.
If you need to find a light, or a shade, or a lamp. THIS IS THE PLACE! They have the best selection for Lights, Lamps, and Shades. Better than these large have everything places.

I used to go here as a kid with my mom and it’s great that it’s still around. The customer service is top notch. You’re greeted and helped right away.
I inherited two lamps from my Grandma and they needed shades. I searched everywhere on the internet and at the local big name stores and couldn’t find anything that would work. Then I remembered Eichen’s. They have tons of shades and the woman helped me choose what would look best. One of them was on sale, too. I’m so happy I went there. They also have a nice edited selection of fans, lamps, and fixtures.
My son came with me (he’s 4) and they were very nice to him as well. They turned on some of the lights for him which was fun.

Good customer service — helpful and knowledgeable; large selection of lamps, light fixtures and accessories. They also do repairs of all kinds.
I live in an apartment and can’t install overhead lighting and they converted a ceiling light to a swag lamp for me so I could hang it from a hook in the ceiling.
Better than the warehouse stores, they have a large variety of items to choose from and actual customer service — check them out!