Evergreen Ridge Apartments

After reading the reviews I decided to give this apartment complex the benefit of the doubt and check it out. I scheduled an appointment to view an apartment and was shown a freshly painted, unit with new carpet and new appliances. I was told a unit with the same floor plan would be available around the time I was looking to move. In order to hold apartment there is of course a holding deposit. We paid the $ 200 and informed he leasing specialist we would eventually like to take a look at the apartment before move in. I was contacted three weeks prior to scheduled move in and informed the place was ready and if I wanted to move in early they would prorate the amount. I decided to keep my original move in date but did make an appointment to view «MY» unit. When making appointment Nancy was hesitant to get me scheduled stating they had one available to view. This stuck me odd because if my unit was ready what would the problem be in viewing what was set to be mine right? Why would I want to look at another unit? I explained I wanted to see mine. To cut it short I scheduled to come in and view. Upon viewing the unit it was apparent that this particular apartment was far from the condition as the one originally shown. There was a hollow gap between the dishwasher and counter, trim to the apartment was never re painted, bedroom window screen was broken, cabinets were not repainted, dirty, etc. Another unit shown after I stated I would not be renting E9, had a balcony that was rotting and caving in. I was also shown another unit that was still technically under contract by a tenant. There was even a huge bug in the sink! Evergreen stated that the above problems would be noted on my «move in checklist» and not addressed before move in. Due to the condition of the apartment and the treatment I received from the Evergreen Ridge Manager Victoria Castellanos we will not be leasing the apartment (E9) or any unit with Evergreen Ridge comeThere was a hollow gap between the dishwasher and counter, trim to the apartment was never re painted, bedroom window screen was broken, cabinets were not repainted, dirty, etc. Another unit shown after I stated I would not be renting the set unit had a balcony that was rotting and caving in. I was also shown another unit that was still technically under contract by a tenant. Evergreen stated that the above problems would be noted on my «move in checklist» and not addressed before move in. Due to the condition of the apartment and the treatment I received from the Evergreen Ridge Manager VICTORIA Castellanos we will not be leasing here. The staff at this complex needs better customer service/​professional training. Manager Victoria hung up on me and was yelling over the phone. Even sarcastically told me she wished my brother well on his surgery before hanging up! He is set to have brain surgery! Nothing to be sarcastic about. Ellie on the other hand was wonderful but as far as Victoria and Nancy; they definitely need to get sent to seminars on how to handle themselves professionally. To top it off I am going to have to fight to get my $ 200 hold back from them. It’s not a lot, but for the simple fact that this complex has misrepresented themselves I will do what I have to do! NEVER rent here!!!

I’m very happy I’m no longer living in those awful apts and the reason I said awful is because the management is the worse, very rude and there not equal with with all the tenants, I just move out last month and I pay 2 ladies to clean the apt and now they don’t want to return my deposit plus they say I own them almost $ 500 are they nuts, plus is very hard to find parking after 4 o’clock never parking, they don’t like when the kids play out side, since we move to evergreen apts back in 2009 we had a leak in the kitchen and every raining season we have buckets for the water it took 5 years for them to fix it, that was insane. Victoria (manager) I’m happy I’m no longer living there. Hope people will read all the reviews before renting in evergreen ridge.

We got approved for an apartment here, we applied despite the warnings from Unilocal reviews and the bad experience with the staff. I have never dealt with such a rude/​snippy leasing staff! (EXCEPT ELLIE. Ellie was the one to give us the tour. She was wonderful, very friendly and knowledgeable, making sure to address all the items one would consider when looking for a new home.) The rest of the staff, however, Nancy (leasing specialist) and Victoria (property manager) were incredibly rude and very unpleasant to deal with. They were very unprofessional; property manager even hung up on my husband when he called! Newsflash: you provide customer service, learn some people skills! I am SO glad we decided not to move here! (Sidenote: they only offered 6 month leases, so although you may think it’s an affordable place to live at the start, they can raise the rent after your short lease!) Buyer beware!

I moved into my apartment 2÷1÷2015. I knew that the apartments were older… Ok. I’m on day 23 of being a tenant here and when I go into the bathroom to try and the take a shower there’s no hot water. Normally it’s scolding hot, hot water where you have to be careful not to move it even a little to the left otherwise it’s lawsuit hot. So I call the maintenance number, which I was told someone will always pick up the call. I called 6 times and no one picked up not even once. The first time I called I left a message. He called me back finally after call number 5. I told him my situation and what apartment I was at since he seemed like he didn’t even bother checking his messages. I was told «I have to wait until the office opens. There’s nothing I can do right now.» I was like ok. In my head this didn’t make sense. I constitute this as an emergency and why he couldn’t contact the leasing office manager didn’t make sense to me especially since she lives on site. 2 of them do. I call back again and no answer. So I go online and find
where it states your landlords responsibilities, including:
Supplying running water and enough hot water and heat at all times, unless there are separate heating or hot water units for each dwelling unit and the utility fees for the heating and hot water are paid directly by the tenant to a public utility company.
At all times. Hmmm… Well right now my water has no hot. Even my 6 year old noticed. Now I know we’re supposed to pay the water bill, but given that I’m still on day 23 and haven’t received a bill this makes no sense. It’s 8:34am right now. My first call to their maintenance which is supposed to resolve any emergency issues was at 7:39. Let’s see how long it takes for them to fix this issue.
Also I don’t understand why they can’t replace all of the windows. I was told by one of the leasing ladies that the owner likes to retrofit the property so it’s always up to code. So if he/​she is willing to do that why can’t he/​she make the windows double pane so we don’t have to deal with toxic black mold. Instead we get tips on how to prevent it wth kind of crap is that? Thanks for the tip? I wouldn’t recommend this place to anyone.

I would give this place 0 stars if it were possible. The most horrible complex to live in. Overpriced, old and junky and the staff are very unaccommodating. We lived here for 5+ years and paid a large security deposit which we are having to fight to get returned to us since we moved out well over 2 months ago. They are seriously trying to charge us $ 785 to repaint the 800 sq foot apartment! It’s ubsurd. Victoria screamed at me over the telephone when I pointed out the things they could not legally charge us for. Very unprofessional to say the least. Steer clear of these properties-​they are the worst apartments in the area. And some of the most expensive.

We read all the bad reviews but decided to give it the benefit of a doubt. We were mainly interested in this complex because the price is affordable. The management was not friendly at all. The person who gave us the tour had so much attitude, unbearable. I refrained myself from saying anything unpleasant. We stopped the visit and decided to search elsewhere. The building was built in the 70s and from what she told us the furniture has not changed since then.

I lived in evergreen edge apartments for 14 months and recently moved to los angles for work. What can i Say I Loved It.
I loved the Management, I loved my neighbors i loved the area. My two poppies loved it as well. we miss it so much.
I had a very BAD experience in the last place I lived in the ***** landlord did not return my 2Xrent deposit. so I was very scared and skeptical.
I called & made an appointment to see the apt. Daniel who showed me the apts was extremely nice and friendly after i view the apt I left to look at other places and check reviews online.
next day i stop by the apt complex and met the manager. Victoria. I explained to her my experience and online reviews, She was so professional and at the same time so nice and friendly she just put me at ease and I made the best decision ever. I got the apt.
from fast and professional maintenance to the way they keep the complex. 5 Star is under rated. I had an issue one night @ 2 AM the on call maintenance was in my apt in less than 10 min taking care of the problem.
My poppies had bunch of friends there which they are missing them dearly.
The neighbors are Wonderful. everyone so nice and friendly.
After I gave my notice because of my Bad experience i was very scared But in less than 4 days from my moving date Victoria (complex Manager) called me she went through each item that was deducted from my Deposit and what my balance would to be refunded to me.
Victoria was very Fair which i deeply appreciate.
if it was n’t for work I wouldn’t moved from Evergreen Edge apt.
So if you are looking to live in a complex who has a combination of great management and great neighbors close to the city this is it.
Oh Did I Mention THEY LOVE DOGS.
Thank you Evergreen Edge Apt for magnificent experience.

Cleanliness of the property is outstanding. Maintenance is consistent and timely. Management is professional, knowledgeable and experienced in the upkeep of the property and in professionally handling any concerns that I have had. I highly recommend this establishment and I enjoy my residence here. The neighbors are friendly and there is a very warm small town feel and atmosphere. :-)

expect to be nickle and dimed for everything!!! also dont expect your deposit to be returned they will find every excuse not to give your money back. staff is super rude too.

I just moved in recently — the office staff is super nice! and efficient as well.
The complex is really nice, the grounds are very nicely maintained and it is clean. It is also pretty quiet overall, other than the kids that play loudly outside in the late afternoon! but guess it is better for them than sitting inside watching videos! Not much of a sense of community though, no place to hang out or even really walk your dog, that builds community. The apartment is really nice, great floor plan, was very clean and freshly painted when I moved in. I do wish they had replaced my carpet vs. just steam cleaning it as it had stains. they were very courteous about re steam cleaning it though but still not perfect. Overall I definately like it there and like my apartment a lot. My only real complaint is the pet rent, I do not understand how this charge is justified when there is no place to take your dog and mostly no poop bags are provided.
Not like maintenance has to pickup after our dogs! Everyone seems to be really good about taking care of cleaning up after their pets.
I do recommend the place though, but only if you dont mind a lot of fog!

My husband and I moved here on a month to month basis. We were in the middle of maybe buying a house or moving back to the city and this place was awesome. I read some of these negative comments and I honestly don’t know what they’re talking about. The apartment was great — new carpets and freshly painted walls when we moved in. When I had a maintenance problem someone was there within 20min to fix it. Management and maintenance were always respectable and nice and very friendly. They even hold UPS packages for you if you’re not home and call you when it comes in.
The grounds were always well manicured and well taken care of. We have a dog and walked her all around the complex and even on the grass and it was fine. Everyone walks there dog on the grass — its OK.
There was a comment that stated that it was always cold and damp — The apartment complex is on the top of a hill by the ocean in the bay area. What else do you expect it to be? If you live in the East Bay its always going to be nice and sunny no matter what apartment complex you rent from. The same goes for Pacifica /​San Bruno. Don’t blame the apartment for the weather.
I wish more people who had positive things to say about businesses on Unilocal would post more because its always the one bad apple in the bushel that you see. And there are a lot more good apples then there are bad ones. I met a lot of nice people at this complex that have been there for years with no complaints and had no plans to move. If it weren’t for our situation we would still be there as well.
I do have one negative thing to say about the parking. You are giving a parking space allocated to just you and your apartment that you rent. But if you want guests over it is a bit difficult to find parking in the complex for guests. There is plenty of street parking for guests and its kind of a pain. But its an ok trade off for a great place to live.

my husband and I were interested in living in this complex. We took a tour and really liked it. When I found all of these negative reviews, I started thinking twice. We called the complex to give them the benefit of the doubt. We asked about a few of the negative issues mentioned in the reviews.
When we came to look at the apt they told us our dog could walk on the grass. the reviews said that dogs couldn’t. After questioning them on the phone, we finally got the truth. No dogs allowed on the grass. Why did they lie to us in the first place.
The conversation went down from there. We asked 2 more questions, and eventually the management hung up on us!
We were nice and polite the whole time, we really were just trying to give them the benefit of the doubt, but what we found out was Unilocal is right. I’m so glad we checked before we moved in!!!

I applied to rent an apartment here and ran into problem after problem. I am a college student who had my father cosign the lease for me. My family flew in from San Francisco to attend my graduation, and the manager insisted on meeting them in person before renting the place to me. We met in person, and my father filled out all the paper work that they requested. We explained multiple times that they live in Georgia and were only here for this week. After paying a $ 200 deposit to hold the apartment and sending in all of our paper work, they refused to rent the place to us unless my father flew back to California to sign more paper work. The manager who refused met me and my entire family, already has signatures from all of us, and we offered to sign anything they needed that faxed to us or emailed to us. It was not a matter of income because we make well over the amount needed. We even offered to pay her cash for the duration of our entire lease upfront, or get the documents signed in the presence of a lawyer. She refused everything. My advice — do not go here.

This place is not suitable to live in. Always cold, damp and humid. Parking is terrible. Even with a pass, still cant find parking. Parking on the streets is not advisable. Maintainance are not friendly. We ask for help and they said it wasnt there job. And office staff are inconsiderate. They have tried to make the place livable with there paintings and pictures, but i found it inconvinient because i had to be present during the paintings. I dont think i would ever recomend this place to families and friends. Maybe to an enemy.
DISSATISFIED, And a LOSER resident!!!

DO NOT MOVE HERE! Never judge a book by its cover. Although this community appears elegant and charming, the true environment here is extremely disturbing. First of all, Management appears very friendly and caring on your first visit, but as soon as you move-​in they turn their backs on you. Second, this place is terribly noisy all MORNING/​DAY long. For example, the gardeners with their blaring machinery, the clamorous garbage truck collecting disposal, the roaring FedEX/​UPS truck and even the loud honking of a Taco Trailer Truck selling food. Third, you only have TWO options for you cable provider either San Bruno Cable (which costs about $ 100 for less than 80 channels) or AT&T (which averages from $ 80-​$ 125 depending on the package). That means NO Direct TV, NO DISH, NO Comcast, No Astound, ETC — some companies are not allowed here while other companies can not offer good reception depending on where your building is located. But worst of all, it is nearly impossible to find parking here. Imagine having to walk 2 blocks (outside the community) to find parking late at night after work in the cold foggy climate? Or having to haul your grocery bags for 2 blocks? Management claims parking is reserved for Residents Only and they enforce a Parking Permit, but cars are NOT rotated daily and parking is extremely scarce. Also did I mention the cost for Utilities? The garbage disposal and water bill runs about $ 65 per month for (2 people) + PG&E. Lastly, Management is famous for keeping some if not all of your security deposit when you move out according to former neighbors. A former resident here told me they kept his deposit because of «furniture imprints on the carpet» and his car was once towed for not displaying his Parking Permit. One more item, if for whatever reason your rent payment is a day late or if your check does not clear (even for reasons beyond your control) Management WILL happily implement a $ 195 late fee for each offense. Do not get ripped off, think twice before moving here.

This is the most horrific complex ever.
Calling them Slum Lords is being nice.
The promised construction would be finished in two weeks I have been here a year and a half and shocker it is still going.
The hot water boiler has broken four or five times leaving us without hot water for days to weeks at a time.
Then they hooked thing up wrong and now I have boiling water for everything even my toilet.
The never fix things.
Security sucks he/​she falls asleep in his/​her truck and by passes the pit bulls and the drug deals.
Get ready to get jacked for your license registration sticker.
To add that to the notes that basically tell you that kids can’t play outside and if your pet of any sort makes a peep they will make you get rid of it (by the way I have a cat).
Then there is the complex next door that was condemned for black mold would not surprise me if this one has it as well.
If you have a brain in your head you will not rent here it could be one of the worst decisions in your life.
Might I recommend a nice refrigerator box behind the Kmart you would probably be treated better.