GO Lorrie’s Airport Shuttle

Do not use this company! Shuttle service was 15 minutes late to begin with, after picking up other passengers first and leaving one of their luggage pieces at their hotel, made the whole carload late so he could go back and pick up the luggage he left accidentally. In the process, driving like a bat out of hell and making everyone in the car nervous. Aside from total crap service, this ride wasn’t safe at all!

Thought I would try a competitor to my usual shared van service… I am sad. The driver showed up without warning a solid hour early and I had to scramble to get myself in gear. Then he drove me all the way across the city to a super sketchy part of the Tenderloin. The driver then disappeared and left me, alone, in the unlocked van for 25 minutes. Standing directly in front of the van were two drug dealers, openly selling crack. Awesome. I felt so safe. Not.
After the driver returned with two other harried looking passengers, he proceeded to get very very lost in downtown San Francisco and when I tried to help him get to the freeway he barked at me that I was distracting him. And so it took us over an hour and a half to get to SFO. The poor international passengers I was sharing the van with missed their flight. When I tried to call the Lorries office I was dismissed as being unreasonably irritated. I cancelled my return service and went right back to SuperShuttle.

Used Lorries 5 times in the last month and a half. First time from hotel to airport, almost ran out of gas, 3^rd time from hotel to airport, almost missed my flight and driver had to call dispatch because van again was going to run out of gas. Not always a bad experience but when your business is to shuttle passengers to and fro, you would think having enough gas is top priority rather than chugging up to the terminal. Yikes!

Worst ever. Forgot my car seats. They don’t actually com get you until you have your baggage so you might as well just grab a cab. Also the car seats were disgusting and maybe 10 years old? Good god

I use Lorrie’s every time I come to San Francisco because they are always reliable and on time (which is very important for 5:45 AM flights out). I highly recommend them & will continue to use their service!

I usually take whichever van shuttle is leaving the SFO airport first as I am usually eager to get home. I have taken Lorrie’s Shuttle in the past and have had no issues.
On a recent ride from the airport the good news is that it was just me and another passenger so I got dropped off first and we also didn’t stop at any other terminals looking for passengers.
The bad news was that our driver (once we started some casual chitchat) started preaching about some literally alien beliefs/​conspiracies to us and even handed me his smartphone to watch a video on the topic. I didn’t want to hear about what I thought was crazy-​talk and didn’t appreciate him operating his smartphone while driving (nor handing it to me to watch). I quickly gave it back with the excuse that I would get carsick if I watched the video while he was driving. We did our best to change the subject.
I’ve had a less than great experience with another van service recently so I guess it’s always a crap shoot when you are taking a shared shuttle. Cheaper than taking a cab & slightly less than SuperShuttle, for door to door service.
Feedback to Lorrie’s Shuttle: train your drivers better. Advise them to not discuss controversial topics nor preach their beliefs to passengers and more importantly not to be using/​handling/​viewing their smartphones while driving!

Awful! Scheduled an 11:30a pickup that was told I’d be at airport by Noon. However we picked up 6 others in the next 20 minutes! Now risk missing my flight as traffic is ridiculous. And I’m writing this while in the van. Went for the cheap, should have stuck with Über.

Worst service ever! The lady on the phone was impatient and made my first time at SFO a bad start! They claimed the bus is every 15 min but I have been standing outside for more than 40 min!

The driver was 10 minutes late for my 4:30AM pick up time. He kept on asking me if I had paid. I told him I did and showed him my screenshot. They should have had this confirmed on their end. He also swore a lot and muttered a lot of fratboy angst about some customers. Really unprofessional, screen your drivers, Lorrie.

So I made a reservation. I showed up 10 mins late because I was waiting for the luggage. The SFO curbside staff helped me request another van. There I am. 40 mins of wait. Finally got on the van. I don’t see the point of making this so called reservation.

The shuttle was late and I sat in it for an hour and a half while driving from hotel to hotel in San Francisco. If my flight wasn’t an hour delayed I would totally have missed the flight. But guess what? My bags never made it to my final destination. Never never use this horrible service.

Will recommend for a pick up from the house or hotel. But I do not recommend for picking up from the airport. The driver I had was totally clueless. He even asked me for directions and asked if he could use my GPS. I didn’t mind but it was a little weird. Since they are a transportation service, I expected for them to know their way around the city or have access to their own GPS. I signed up for the shared van a week ahead and I expected to just sit and relax in the van but instead I was telling the driver where to go as he was totally clueless

I took this Shuttle to pick up two family members at the San Francisco Airport and it took me around 2 hours to get to my home address which is only 15 minutes from the airport. The bus driver headed downtown first instead of dropping us first since we where really close to the airport, when asked if he was going downtown first he replied yes because the other customer were business people, on his way back from downtown he got lost and did not know where my address was and took a long way that I had to give him directions, he got upset because I asked him if he does not have a GPS. I though that customers are treated equally
since we paid the same fee for the ride not matter if we are not business people.

I would never recommend. I’m updating from my last horrible experience– having to wait at the airport for almost 2 hours.
I’m trying to get to the airport my shuttle was supposed to pick me up 45 minutes ago, still not here.
They called me & told me that they couldn’t pick me up an hour and a half before my flight was supposed to take off. They asked me if I could take a cab to the airport. ARE YOU SERIOUS. Cancel on me 45 minutes AFTER I should’ve been picked up & proceed to ask me to take a cab.
This service is not worth it, at all.

Worst choice I made over Über… It took over 1.5 hours for this shuttle to get me to my hotel and the driver kept giving me various drop off times «your next… No, wait now your 4^th… Wait it’s gonna be another 10 min.» At this point it has a «three hour tour» feeling to it… Where’s Gilligan?
Just awkward and painful. If you are in no hurry at all then fine, hang out in this rattle trap for a while.
If you would like to get there in some decent amount of time then don’t even bother — spend a few bucks more for an Über.

I ordered a shared ride van from SFO to the city, and it was a good experience. The driver was perfectly on time, and it appeared that they planned it pretty well with picking up the other customers. The van was clean, air conditioned, and the driver had a safe driving style. In about an hour I was dropped of at my AirBnB, which is reasonable given that driving time is approximately 35 min., and of course I shared the van. What could be greatly improved is their visibility at the airport though.

I’m writing this review from the Lorrie’s shuttle, because I am not confident I will ever get out of this van.
Booked online, am traveling with kids, bought the whole «shuttle every 15 minutes» thing hook line and sinker. My bad.
After 35 minutes standing curb side (did I mention my small kids) I called the company. They answered with LORRIES. HOLD. Fortunately, I wasn’t going anywhere and had the time to sit on hold. I was eventually told a shuttle was coming.
*pause* Our driver is outside the van arguing with a potential passenger RIGHT NOW*
Anyway, the shuttle turned up after 48 minutes of waiting. It reeks of body odor. I’m breathing through my nose because I’m afraid if i breathe through my mouth I’ll taste it. There is trash stuffed in the roof vents, perhaps in an effort to block fresh air flow? Could anyone be so maniacal?
I haven’t given up hope that eventually we will reach our hotel… completely. Apparently the only way to get a refund is to call on Sunday mornings and ask for Maria. I’ll let you know how that turns out.

Simply AMAZED by the customer service. Left both my phone (and we travelers know how IMPORTANT they are to us) and my glasses in the shuttle. Called them, everyone so kind, took all my details. Even went so far to confirm my stay at my hotel so my stuff wasn’t given to the wrong person. The driver got out of the van up two flights of stairs and dropped it at the front desk. AMAZING service from all involved. Thank you Tony shuttle #128 from SFO 5.2.15 plus the staff at dispatch. You guys ROCK!!!

Lorrie’s randomly picked me up when I was trying to make arrangements with another shuttle service from SFO. Unlike some of the other shuttle services, the van smelled pleasant and we loaded up quickly and headed off.
Driver definitely went quickly, which to be honest, I was ok with since it was late at night and I just wanted to get home.
I was a bit uncomfortable with the arrangement where the van was filled to the brim, I was near the back, yet I was dropped off first, resulting in a lot of scrambling and trying to get over total strangers. The driver also picked up my bag (twice!) by one of the buckles, which isn’t a carry strap. Fortunately nothing happened to it, but I was worried it was going to break or snap since those aren’t meant to hold the weight of a suitcase.

If you’re on this Unilocal page and are deciding whether or not to go with this company… trust me when I say they have low ratings for a reason. Unfortunately, I learned this fact the hard way on my recent visit to SF.
They advertise that they come approximately every «15 minutes» to the airport, which would be their first lie. I had to wait over 45 minutes for a van to come pick me up and I had come to the correct spot on time too.
There was a family ahead of me who had booked a private van, and waited at the wrong location since they were supposed to be waiting for their van downstairs. When a van finally came to pick me up, they decided to convert that van into their private shuttle since I was the only one there for a shared ride. It wasn’t my mistake, so I’m not sure why I was the one left to be punished as a result of their error. The company shouldn’t be making such decisions at the cost of other passenger’s time and money.
I was hours late to an appointment, and I had expected the shuttle service to be quite fast, especially in comparison to public transportation. I would seriously consider other transportation services like Über or something to get you to where you want to be for a much more reasonable wait time. Even though it was $ 17, the time I wasted simply wasn’t worth the money. BART is a better alternative if you’re heading to the city.