Lens Crafters

poor customer service and lazy staff, they close the door at 8:45 to avoid helping anyone after 9:00 which is when they actually close

I got my issue resolve thank you all for helping

The people are very friendly and helpful. Took my glasses in for a simple replacement of my nose pads and without verification of purchase, hooked me up with free pads and even adjusted them for my comfort. Thank you Lens Crafters!

never gave 1 star before, if i could give zero i would.
ridiculous. i will never go to this store again. the worst customer service experience ever. misleading, unprofessional untrained experience with 2 staff members.
1. the woman who took my appt said she would call me back to advise re my insurance coverage and didnt
2. the woman who «helped» me when i got there early to fill out paperwork asked me the same questions the appointment taker did, total waste of time. when i told her i never got a call back about insurance, all she did was make excuses about the new girl. then she said my insurance was a discount card only and when i furnished additional document showing it was insurance, she said it might not be covered.
WHEN I WENT TO ANOTHER LENS CRAFTERS LOCATION, THEY WERE ABLE TO CONFIRM THAT I WAS INDEED COVERED BY INSURANCE, AND NOT A DISCOUNT CARD.

As a first time patient at this location, I was extremely please with the services provided by this store. I saw Dr. Shum who was very professional and yes, along with the other reviews, I also had to do a follow-​up one week later since I was going into a different brand of contact lenses I’ve never worn before. The doctor stated that this was a trial period and wanted to ensure the contacts would fit properly and no issues would arise. That’s a plus in my book due to the doctor’s extra care for the health of my eyes. To other Unilocalers, if you never worn contacts before or have a change in contact lens brand, I’m pretty sure you’ll have to come back to have the your contact lenses checked. One week later and with a 10 minute check, Dr. Shum wrote my prescription and I was on my way.
Trying to purchase contacts was a whole different story from Dr. Sandra Lee.

I was in need of an updated prescription for my contacts, and having had a pleasantly easy experience Pearle Vision in San Mateo, and at the WalMart in Indiana, PA two years ago, I had decided that I could just easily get my Rxs through a mall as a private practice optometrist.
Now I am rethinking my ophthalmological optimism.
I scheduled a somewhat last minute appointment with at this Lens Crafters before Christmas, a few days before I was going to leave on a trip to the Middle East. They did try to upsell me into buying some extra services I didn’t need, but I was prepared for that. There was also some weirdness while they sent me out to look at new frames (which I didn’t want) after they had dilated my eyes (so I couldn’t see anything up close, like prices).
Nevertheless, I got my prescription, but the doctor said he wanted me to come back for a follow up. I said thanks, but I was going out of town, so he sent me home with some sample lenses to tide me over (I thought) until I could place my own order through 1800Contacts.
As it turns out, the second follow up visit is mandatory, and my prescription won’t be finalized until I go back. I have been getting contacts for half my life and have never had to go for a follow up. While I suppose I appreciate the attention to detail, it is weird I haven’t had to do this before, and the whole reason I went with Lens Crafters was to reduce hassle and save time.
So, be forewarned: a new prescription means two visits.

I have to say I was surprised to read the review of Naomi. We have been purchasing our glasses at the Tanforan store for a few years now and have even seen the doctors at this center. We have had nothing but fabulous service!!! The staff has been very accommodating and extremely friendly. There are 5 us with eye needs and they have been great with all of us. I would recommend going to the Tanforan store for your eye care needs.

Definitely UNPROFESSIONAL. Perhaps it was the youth that was working there, but the management was just as incompetent. They claimed they could make the thinnest lens possible, but apparently they are unaware of their lab’s capabilities. Only the Serramonte Lens Crafters has that option available, so don’t waste your time at this store. I had ordered glasses and they were unable to complete the order. After finally coming to try the on, they had scratched the frames while putting in the new lens and claimed there was nothing they could do about that. They could not explain the breakdown of the bill (how much the lens cost vs the price of the frame, etc.) Maybe young and inexperienced, but it was a complete waste of time trying to get service here. I recommend going to Serramonte Lens Crafters, a much more professional experience