OrthoWorks Invisalign and Braces

Staff here is AMAZZZING!
I’m 27ishhh with severe crowding. First appointment was consultation. Dr. Shen came in the room, looked at my teeth and said we’re going to do this this and this. Hearing him tell me the plan and the excitement in his voice was like a burden lifted off of my shoulder.
After visiting him I was sent to speak with MONIQUE. This woman is amaazing, easy going, easy to talk to, understanding and sweet. My coverage was confusing because I have delta dental of Illinois but my general dentist referred me as deltacare patient and I didn’t have a clue as to which one was correct. It’s a HUGE relief that I didn’t have figure it out on my own and to watch Monique handle everything was a treat. She knows exactly what she’s doing and knows the best way to go about things when all else fails. She was given the run around over the phone and she finally figured it out and not once did she guilt trip me. She’s very understanding and helpful. She’s amaaaazing! She answers any question I have and if she doesn’t know the answer she goes out of her way to find someone that does. It’s very rare to find someone like her but to find a whole office of them is like winning the jackpot! Ok, maybe not quite but if you’ve been searching a LOOOOONG time for someone to help you through the process of getting braces like I have then it feels pretty damn close to it.
Everyone in this office, BRENDA, LACY, NINA, TINA to name a few. EVERYONE has a great sense of humor, knows exactly what they’re doing, maintains professionalism and just makes my overall experience, a wonderful one. :)
My first appointment was only for consultation but I walked out of there with my X-​rays, photos, and moldings completed.
2^nd appointment was my first part of treatment
I look forward to my next visit! Things are moving along pretty quick and I’m loving every bit of it. :)
Great office, great service, great environment!

I’ve been coming here for such a long time by no fault to the team here. I’ve been doing braces, Invisalign and what else here at my own pace here. Tbh, they have great hours and convenient services for a patient like me. They are quick and have an easy check in process when I come in for appointments. Monique helps me every time with appointment reminders and rescheduling via my personal preferences (text or email) and whenever I come, Dr. Yoon, who could be frustrated with my slow progress, is always patient and encouraging. The team always greets me and asks how I’m doing on a personal level, the small talk to build relationships with their patients. I appreciate it coming from the customer service industry myself. I feel like they are very transparent about my options and treatment progress and advise me to the best of their abilities on what the next store for me is. Ultimately, they know it’s up to me and I’m glad that there’s no pressure from them but the facts and professional opinion they can offer for everyone.

I’ve passed by this building so many times knowing one day my kids might need braces and if they would be a good office to bring my kids to when that time comes. Well yesterday I actually went there to meet my wife and kids for a consultation for braces for one of my daughters.
Got in to the office and filled out some papers and not too long after, Tina came and brought us in to start the consultation. Tina was very thorough and let us know what she was doing during the examination. Next, Dr. Yoon came in examined my daughters teeth and explained what she was looking for and what needs to be done. I asked so many questions I thought I might start to irritate them but they happily answered each and every one!
My kids, just like most get a little nervous when it comes to anything «dental» even though they’ve always had good experiences. My daughter didn’t seem nervous so that was a good sign.
After meeting Tina and Dr. Yoon, my daughter actually felt ready to get braces.
Once we were done we met with Monique to go over the costs and options for financing. Again, I had plenty of questions that would piss most people of but she gladly answered them all!
I didn’t realize that my wife and oldest daughter was in the same office a week before for a consultation and now it seems OrthoWorks might have 2 new patients (maybe 3 when my youngest daughter is ready) in the near future.
Overall they were very professional, very thorough and made us feel comfortable.
My wife, kids and I will be making a decision within the next few days and if all goes well we should be contacting Monique to put us on the schedule!

When I was in college, I stopped wearing my retainers every night because of late night parties and sleeping drunk lol. I think this lasted for a whole month to the point where one of my tooth gradually shifted (not too bad though but you can definitely see it in pictures if it was zoomed in). This was in 2009. During that same year, I went to the San Francisco downtown location to see Dr. Tomer. She made a new retainer for me and added a screw on it to push that one tooth forward. To this day, my tooth is still not as straight as I hoped to be. So I decided to come to this location since it was near my house to see if my retainer needed to be adjusted again or do I need another braces treatment.
They charged me $ 80 for an office fee because they only cover patients for follow up visits for up to two years from the time you get your braces off. My appointment was scheduled for 11:30 AM. However, I didn’t see the ortho until 11:45 AM. The nurse who did the pre-​consultation of my teeth for measurements was completely lost. She didn’t know how to use the the computer and she was grumpy too. I don’t remember my ortho’s name but she’s young and I think Korean? She just quickly glanced at my teeth and said «oh, you need a brand new treatment. I would suggest Invisalign». I asked could it be the retainer and she said no, because the screw should’ve helped the crooked tooth but it didn’t. Then she ran off to another patient and the nurse who did the pre-​consultation brought me in to speak with the finance lady about the cost of Invisalign. The cost for Invisalign was supposed to be $ 7k but they got it down to $ 5300 since I was previously a customer. I asked the finance lady if I could ask my ortho more questions about alternative options and she was nice enough to check with the dr to see if she’s available. Of course the doctor wasn’t available. Instead, they brought in another nurse to see if she could help me answer questions.
Even though I’m highly considering of getting Invisalign, I refuse to give OrthoWorks my business. The customer service has gone down hill and it is not worth the hassle and frustration.

The place is pretty welcoming.
I suggest going to the same doctor, one you have found to be helpful and consistent, so that your treatment isn’t delayed. My favorite is Dr. Yoon because she will tell me exactly what she is doing and will address the concerns and questions I have.
Not too sure about the wooden nickel plan-it’s not as much of an incentive when you are older, but the prizes seem to be useful! I think it’s great they are using Unilocal now too.
Their receptionists are okay… depends on who you are talking to. Most I have encountered seem to usually be in training or something because they take a long time for simple things. Calling them is usually a hassle too. Getting things done in person is a lot easier.
Will update when I finally get my braces off. (Even though it’s been over two years, and the estimated time was a year and a half)

I just want to say this place is Awesome!
thank you Mercedes, for helping me with my Invisalign treatment, she helped me with everything!
Also Dr Shen is very nice and patient! And Monique is very helpful with the finances and was so patient with me.
Everyone was so helpful and professional!
Thank you ORTHOWORKS, I can’t wait until Invisalign arrives:)

I haven’t been here in more than a decade and I wasn’t that excited to be here (retainer adjustment) but Monique the front desk receptionist made my experience so much better. She’s sweet, attentive and had such a positive vibe!!! Thanks for being so kind! And thanks Dr. Shen for my beautiful smile! :D

I came for a free initial consulation. I was quoted 5900 for metal braces without insurance, (the dental office had to wait for the referral from my general dentist to quote the exact price with insurance.) I received the approval first which stated my copay would be 1900 for the braces. The price didn’t include additional charges for X-​rays, and study models, etc. which my insurance company said it would be an additional 1k or less.
When Monique called from the finance department, she stated 4000!!! for metal braces. I was shocked at first and didn’t ask any questions and said I would pass. Then I placed another call to my insurance company and they thought it was outrageous. They suggested I get an itemized list of charges with the codes that they charge to the insurance company. I phoned Monique again simply asking for the codes and charges, and she put me on hold. Amy, accounting person gets on the phone immediately and begins to tell me, unbidden, how the office has the right to charge «additional items» as they choose. At which point I told her I was just asking for the itemized charges to provide to my insurance company. Amy said it would take a day to compose it. Well, where was Monique quoting her $ 4000 from? Shouldn’t something be available already?
A couple of days later, when I picked up the letter, it was magically reduced to 3500. Which still was overpriced. I ask to speak to Amy but she would not come to the front nor was I invited to her office like at my first consultation. I was asked to speak to her via the lobby phone.
When I went over the charges letting her know that I was still be overcharged and also being charged for my «free consulation», she became rude and evasive. I ended the conversation because I didn’t want to waste my time with this place who overcharges their customers.
I will be reporting them though.
TIP: Check what they charge you with your insurance company.

Consistent. Consistent. Consistent. These ladies make you feel welcomed from the start of consultation to each appointment. I am greeted by Monique, May and Edna as soon as I walk through the door. There are several technicians, but appointments can take up to an hour. I usually see Dr. Shen, but Dr. Yee is also very advisable. Their goal is to correct your teeth as safely and efficient as possible. You’ll feel instant changes within the first week. They have sinks for the patients stocked with toothbrushes, floss and mouth wash. The office is very clean and the patient chairs are sanitized and covered with plastic lining. Also, they open dental instruments from new sealed packages.
OrthoWorks gives you pamphlets of information about what you need to know about your braces and how to maintain them at the beginning of consultation. They have a nickle wooden program they offer to earn cool prizes!
They offer Invisalign, ceramic, tradition metal and other options.
Needless to say, I highly recommend OrthoWorks to everyone of all ages.
:)

Very pleased with the work here.
From the start of my treatment, they already said I needed it for years and exactly 2 years later, I got them off. in addition with my other teeth situations and not having braces on for about a few months during the treatment, I was still able to take them off in 2 years.
Some people may not like the idea that the main orthodontist looks at you for a few minutes and let the helpers do everything else, but I don’t mind it. Everyone is very nice and friendly and sociable.
Definitely recommending people to come here and most people that I know that have been to orthoworks have gotten their braces within the time period they claim.

WOW, Can I say RUDE?! Only two stars because the lady at the front desk and the lady that evaluated my teeth were extremely nice and welcoming.
Went in for an initial consultation considering Invisalign but left with jaw dropping what the HECK?! First off my teeth is perfectly straight on the bottom, and crowded on top. I will need both, yes I understand. Doc came in and told me I’d be perfect for invisalign, easy process. about 12 – 18 months. cool whatever.
Next she takes me to the finance lady, Debbie. Obviously my dental insurance does not cover invisalign since it is cosmetic work. She straight up said 6200 while smacking some sort of candy in her mouth. WHAT!!! OK, so I remained calm and asked her is that the final price? then she says, well since you have family I can shave you 600 off. WHAT?! I bet it was probably because since she already knew ahead of time I had family who got work done by them, so she upped the price and said she would knock it down because 6200 for a mild case of invisalign is CRAZY!
She says «we will have to do x-​rays and maybe it could be lower or higher.» Then proceeded with if you don’t have the funds, you can think about it and shop around. But I have to be sure before she offers me the x-​ray for the final price… THIS SOUND ABSOLUTELY RIDICULOUS!
Overall, nice people but the finance lady was absolutely degrading, rude and seriously… smacking her candy while talking to a potential client? Very unprofessional. This is one of those cases where you can tell they are getting into your pockets rather than caring for your oral needs. What a disappointment.
I’ll take my business elsewhere. THANKS FINANCE LADY.

I was a patient of this practice for over 2 years and regret paying them money. They run their business well, but would rather hand-​waive and treat you like an idiot when you let them know that your bite is still not correct.
I came here to fix my bite, not just for cosmetic reasons which were minor, but to make sure that I keep my teeth healthy over time. They had to revise my treatment plan several times and keep saying that the next time will work. Dr. Shen is clearly trying to minimize the amount of work that he does, even at the expense of achieving an acceptable result. He just makes excuses…
I have had other professionals check his work, and they concur that my bite needs more work. Dr. Shen however says everything is fine. If I were up for it, I would sue them for the way they managed this. I recommend you go elsewhere.

After working in a service environment for many years, I was always self concious of my teeth. I decided to get braces at the age of 22 and it was the greatest investment I ever made. I was first introduced to this place from my cousin who received treatment here. This office is really popular.
Every appointment was on time (huge plus) I hate waiting… I like that they have an arrangement of magazines I actually read! The website was easy to navigate. Especially, if you need to find out what time your appointment are if you forgot to write them down.
The staff is really nice and accomodating.
Looking back now, 2 ½ years really flew by. I would definitly recommend this place! Everyone I know who received treatment here have great smiles.

I got my braces a few years ago. The attention was always very fast and speedy. The equipment and area seemed very clean and I noticed how progressively, the office improved (either with faster check in by using a touch screen or better waiting time). The staff was very friendly and overall I had a good braces experience. Would recommend again.

Easy to get appointments… people there are very nice and accommodating… you’ll never run out of wax :)
best of all… they’ve straighten my teeth and kept it that way without breaking my wallet

I’m usually very fearful at going to the dentist, but orthoworks takes away that fear! The dental assistants bring life to the company! Funny, nice, real people. Appointments are quick and painless!
My braces are going to taken off soon and I dread the day I won’t be visiting this place…

Everytime i go to this office, everyone is extremely friendly and helpful… i had a problem with my invisalign and they fit me in to an appointment in no time.
overall, extremely satisfied and happy with my choice of orthodontist office

Professional, friendly, knowledgeable are my top 3 words to describe Orthoworks. Every visit is quick and at ease. I feel very comfortable with the staff, from the receptionists to dental assistance to doctors. They always make patients feel welcome and create an enjoyable experience each time.
I trust Orthoworks and would not even think about going anywhere else.

Great staff and really friendly. Excellent job on my treatment! Highly recommend!
–Jose marquez

I was referred her by my aunt and I’m loving it here. They have a clean environment/​office, supplies, very easy and fast check-​In & check out system. Everyone is friendly, get your questions answered, they provided whatever supply you need for your braces — rubber bands, wax, floss (kind for braces), toothbrushes, etc. I’ve been with Orthoworks for 1 ½ year now and planning to get my braces off this summer before college :)