Quicksilver Towncar

Still the best car service in the Bay Area, and now with more Tesla! There aren’t many places that knock it out of the park for 8 years in a row.

What a ride! No better way to leave your own wedding than to hop into a black Tesla S with your lady love and head to your hotel, via a few scenic points of interest.
I booked our Tesla to show up early; during the time it sat in front of our building, it drew impressed looks and comments from our friends and family — both the macho how-​many-​horses types and the environmentally concerned. When time came for us to actually leave, our driver Victor was friendly, helpful, and smartly dressed.
Because the company has a 2-​hour minimum for within San Francisco, and our ride would have otherwise taken only about 20 – 30 minutes, we opted for a trip up Twin Peaks, to look at the city at night. Victor was happy to take some quick pictures of us, and even offered to leave us alone for a bit, if we wanted. Since we still had time, we went across the Golden Gate bridge and took in some views of the city lights from the lookout on the far side, before returning to our bridal suite downtown.
The drive itself was fun — safe, yet sporadically exhilarating, when we asked Victor to step on it. This particular model of car has had enough written about it — of note is that this one was in perfect shape, and had very impressive interior displays and controls.
Highly recommended for anyone who needs a hip getaway vehicle.

You just can’t be 15 minutes late for an early AM towncar pickup for an airport run. I already have to deal with bag drop lines, long security waits, flight delays, etc — I don’t want to worry about whether the car will show up on time. Sorry, but can’t see why i wouldn’t use über instead…

Used this service for trip in San Fran last weekend (10−12^th of Jan). The drivers were friendly and knowledgeable. Our return to the airport was in a Tesla — I highly recommend trying this car. It is not much more than a Towncar and shows how far electric vehicles have come. The in car display is enormous and driver was happy with our interest in the options and controls of the car. If charging stations become more available near my home in the Baltimore-​Washington area I’d seriously consider the Tesla.
One point regarding billing at Quicksilver. The PDF displays a «Suggested gratuity» but neither driver altered us that the charge would be included when we tipped them in cash. I phoned the office upon receiving my invoice and noting the gratuity charge. They were apologetic and removed the charge, indicating the drivers should have informed us before taking our cash. I appreciated the quick action taken to credit my account and as of this morning both uses of their service showed the graduation credit on my card.
I recommend this company — but please either update your PDF or post in the cars, in a discrete location, that gratuity is automatically included in the charge for service.

Yes, this is the way to make Mom feel special! Leaving town is often a last minute jumble, but when Jim arrived in a gorgeous new Tesla I could relax. We got to the airport in time for me to stop for breakfast. (That’s a treat!) All inclusive car service eliminates the need to fumble for a proper tip just as you’re gathering up personal belongings. I appreciated both the hassle-​free ride and Jim’s pleasant attitude.

Response to the company president’s comment: No Laurie, as I mentioned in our conversation yesterday, I did NOT FORGET that you quoted me $ 97.50 per vehicle because I had the previous invoice right in front of me. I was very aware of the previous quotes, which is why I chose to call back the third year in a row.
Thanks for the attempted backhanded apology regarding your attitude, but you can keep it. Our conversation did not «seem condescending or dismissive», YOU were condescending and dismissive.
I get it, repeat clients mean nothing to you. This has been made crystal clear.
Sincerely,
A former client
Original Review:
I am absolutely blown away by the rude customer «service» I just experienced at Quicksilver.
Our company has used them two years in a row for event transportation and even after a few mishaps on their part– being 30 minutes late two years in a row to pick up people in our group– I still called them back for an event this year because I enjoyed working with them and they did their part to rectify the mishaps.
This year was a different story.
I called the person that we worked with before and not only did she not remember me, she was incredibly rude and could not be bothered with giving me a quote for transportation to our event this year. She started off by lecturing me that they have learned their «lesson» and that one way pick up and drop offs are «not worth the hassle» for them. She continued on giving me «advice» that I should be contacting a different company because that would be more cost effective. First off, I don’t like being told how to do my job and second, how do I know it would be more cost effective if I cannot even get a quote from a company that we have done business with in the past?
No problem Quicksilver, you will never hear from us again.

I am a great fan! I use Quicksilver every time I go to San Franscisco. They made this last trip with my daughter very enjoyable. Lots of service options. You pick the service level you want them deliver. They deliver it in professional, friendly way. They are on time 24 hours a day. Very flexible. The price is fully disclosed for the type of service you choose. What you see is what you get! Very refreshing in a market of «price price baiting. One price quote over the phone and another price to get out of the car when you arrive»

I would give the car service 5 stars but they are on the pricey-​er side for a car service.
With that being said, I will say that they came to my rescue. The car service I had booked was more than 30 minutes from the airport by the time my friend and I got through customs in SFO. I had expected the other service to be tracking our flight so that they were at least in the immediate area when we landed. After calling the other service 2x and waiting for more than 15 minutes to hear back from them, I called a cab company and 2 towncar companies to get rates.
Quicksliver was a slightly higher but had a car available within 5 minutes of the terminal for pick up. The gentlemen I spoke to at dispatch was courteous, helpful and managed the situation quickly and efficiently.
Our driver was pleasant, helpful and got us home as quickly as possible.
I would use this service again!

Three qualities of a great car service:
1. they’re on time and reliable – even if that means 4:45 in the morning.
2. they pick up the phone and they speak my language
3. they have good rates and are easy to deal with
refreshing in this town FULL of substandard car service

Superb service that is timely, professional and reliable. Best service for our out of town colleagues and guests. I have referred many friends and colleagues to Quicksilver and everyone exclaims a «five star» experience.

I was Very impressed with this car service. After a long cross-​country flight with our 4 month old baby that arrived at SFO at 1AM, it was Great to see the driver waiting for us as soon as we walked out of the security checkpoint. The driver was very friendly, competent, and considerate. He couldn’t have been nicer.
Thank you Quicksilver, and I will certainly use this car service in the future.

My fiancé and myself used Quicksilver for airport rides in July-​Oct 2011 upon moving to SF. At the time they had a deal going for rides to and from SFO, including tip… think for about $ 75/​ride, including tip. A bit pricey for some, however well worth the money at the time for a reliable ride.
Each driver we had was knowledgable about different city routes, professional, on time, and had each clean sedans. The company had ‘no’ hidden fees, nice dispatch… overall, I had a great experience and would use them again!

I am completely disappointed with Quicksilver. I had a black tie dinner event on Treasure Island that was being offered by a winery we are members of, so there would be lots of wine. I decided i did not want to drink and drive so I secured a Quicksilver Towncar service. They confirmed the pickup via email and in the contract said they would call 5 min before pickup to confirm. They not only failed to call, but when I called them to see where they were they told me the driver had mixed up my order and they needed to find another car for me. The guy on the phone sounded completely disorganized and frantic. He said he needed to call me back. At this point I was already late so I decided I would just drive myself. I was unable to fully enjoy all the wine pairings as I knew I had to drive. I will never try Quicksilver again.

Used to be great but now a pain. Making the reservation is a pain. They need to become Internet savvy and allow regular customers (like me) make reservations on the Internet. I just had an experience with «Jeff» a moment ago. I’m in Vegas, with hideous cell reception — I have an account, I told Jeff that I would prefer to handle the conversation via email because I had poor cell service. Nope, they cant do that. Three dropped calls later, the most I got from him was «I don’t recognize your company». Well guy, I’m dropping Quicksilver. Man up and join the Internet world. For $ 120 to get home, I expect more. For this kind of service I’ll call Bayporter Express.

On time pick up from an off the beaten path location in the city. My first experience was a great one and I’ll definitely use them again on future trips to/​from SFO.

This is totally worth every penny!!! Used the service with a group of friends a few months ago… We had a Sedan limo and who cares where we went and what we did. What matters is that as drunk as u want to get whether it’s 1 beer or any qty over the legal limit you won’t get a DUI. No it’s not about trying to be flashy and rolling up on a lime but it’s about not killing somebody else bcz you want to be stupid and take a chance… Granted I am NOT biggest Angel in the world for those of you that know me but last year I did attend a few YEE’s and UYE’s and was blasted so I think this is something you may want to consider.
P.S It’s really not that expensive considering what you will pay for a DUI… Think about it

Right on time with a clean and attractive town car. My driver Steve was a friendly chap who had been with the company over 10 years. The ride was very comfortable and my assistant was able to prepay so I didn’t have to worry about having cash (even for gratuity). I travel a decent amount and having a reliable ride to and from the airport is clutch, glad we found them!
Disclosure: Quicksilver is currently a Unilocal advertiser and I work at Unilocal

Very satisfied.
I chartered a sedan for 3 hours for my clients and they were blown away by their service. Their driver Nick was not only cordial but also went above and beyond to satisfy my clients’ every needs. It is hard to find good and reliable providers these days and Quicksilver is definitely one of the few remaining 5-​star service-​oriented businesses. Kudos to them!
By the way, I did try many other SF limo companies — mostly for my clients — and trust me… quicksilver is the best.

I have not sat in their vehicles, but I book them for my husband for he travels frequently and I’m not always available to pick him up. We also use this company to pick up my in-​laws.
Their phone and email service is good. They’ve never missed a pick up. They’ve always been on time and help bring our luggages down. They don’t chat with you in the car. They’re $ 75 tax and tip included.
My husband is happy with their rides.

I called Quicksilver at about midnight to schedule a ride to the airport, but the person who took my call said that she wasn’t booking until they open at 4 the next day. I said «thanks for your help», and then she gave me this bitchy «uh-​huh» reply.
I’ve definitely experienced better service than this.