San Bruno Storage

I had used San Bruno Storage to store my belongs for about two years. During that time I’ve never had a problem with the unit or the service I received. I worked with Lisa there and she was always very responsive to any inquiries, etc. I had. I did set off the alarm late one night (I’m sure the neighbors weren’t too happy about that) and I was able to reach her right away to have the alarm turned off. I never felt unsafe at the unit (and as told, I had a habit of moving/​accessing the storage unit in the evenings).
The street is a bit on the narrow end and I don’t believe there’s an elevator if you are storing stuff on the second floor (or I just never thought to look for it because I didn’t have any huge items and I’m supremely buff).
I never took advantage of the moving truck they had to offer there so I can’t much comment on that, but it’s nice to have the option.
San Bruno Storage met all my needs and then some.

Of course all things good must come to an end.
When I first signed on to them, they had only been around for almost a year and barely established. I have been a loyal customer for over 5 years but they no longer value my patronage. They not only raised the monthly rent multiple times (which is expected for inflation) but they also discontinued a discount that I had on my unit since they knew I would be a long-​term renter. When I tried to negotiate a compromise, all I received back was pretty much a «Don’t like it? Then get out.» I hate businesses that don’t keep their word. Very disappointed how they’ve become just like any other public storage location. =(