Sephora

I went to this Sephora in search of a particular lipstick that the Burlingame store did not have in stock. As soon as I walked in I was greeted and assisted by a very nice young lady. I quickly got what I was looking for and continued to shop around, this store is a lot smaller than other location’s I’ve been to but I like it because it’s less overwhelming and the staff was very attentive and personable. Also this store was much cleaner than the previous Sephora I visited earlier in the day, all in all I had a really great experience here and will be returning for all of my makeup goodies:)

This Sephora is literally always DISGUSTING. Never stocked, lipsticks always unshaven, foundations dirty and the Beauty Studio is never stocked with brush cleaner, makeup remover nor alcohol. I went in yesterday just to browse around and barely wanted to buy anything. The Beauty Studio’s makeup remover/​alcohol pump bottles were all broken with no caps; how are clients supposed to take off makeup/​sanitize makeup to try on?
I wanted to buy the Lolita liquid lipstick which I assumed would be out of stock, but to my surprise the drawer in the bottom literally had BAGS and BAGS of Lolita lipstick. I was tempted to up-​stock things myself! I also wanted to buy an eyelash curler which I know Sehpora gets TONS of and there were none! Again, opened the drawer and BAM! TONS of eyelash curlers! I just do not understand how such a tiny space cannot be kept clean and organized by the staff there. Then to make things worse, I went to try on a highlight from Becca and when I opened, it was completely shattered inside and got all over the place!
This Sephora is always so dirty, good thing the staffs kindliness makes up for the lack of aesthetics.

I went to this Sephora to look for my wedding makeup. Tommi was the sales associate who helped me — she’s sweet and bubbly, VERY knowledgeable and super helpful! She had tons of recommendations and good information. I will definitely be back to see her the next time I need makeup!

Ladies! How was my customer service here? Horrible! Not a hello or nod my way. Was in that place for a good 20 mins and it was like I was invisible! Place was dirty and a lot of product not stocked. Decided to take a 5 min way to Ulta for my cosmetic needs.

I visit this store quite often. It’s small and doesn’t carry some brands that the regular Sephora’s carry, but it works. And, it’s convenient. Most of the time I get pretty decent customer service and some of the workers have begun to recognize my face. But today, Sunday 4/​12, @4:30pm I asked for a sample at the register. The girl ringing me up was super sweet and offered so I took her up on it. Her other coworker who happened to help me was pretty rude. She seem liked she was annoyed I even asked. I thought her being condescending was all in my head until I got home and opened up the sample she gave me. As you can see, it’s practically empty. This isn’t even enough for me to try the product. I’m definitely going to avoid this store now and go to the bigger Sephora’s. Their customer service always seems on point.

Always friendly and helpful. I love Sephora, lately Ulta has been grabbing a hold on my money but Sephora will always be my first love haha, great customer service and all the girls are sweet.

Came here looking for some face makeup and was greeted by Kimberly. She was very nice and helped me find a BB cream and concealer that matched my skin tone. She also answered a bunch of makeup questions that I had and did not make me feel like I was wasting her time with the little makeup knowledge that I have.

It was a good idea for Sephora to carve out a section inside JC Pennys. The staff at this Sephora mini-​store is so much nicer than any of the other ones I’ve been to, 10 times nicer than the Sephora store in the Stonestown Galleria who don’t even acknowledge you. I came in for my free birthday gift — a sm box with a small sample lipstick and mascara inside. It’s a benefit for being a Beauty Insider member, whichis also free. They were also giving out small samples of the fragrances they carry in the store, so I got a tiny sample of Michael Kors Gold and since she didn’t have enough to fill the tube, she gave me a full tiny tube of the regular Michael Kors. Hubby got me a sample of Miss Dior with the sample tube he received.
If you’re in Tanforan and need to shop at Sephora, I’d recommend this one.

First time buying anything from Sephora in like… FOREVER! Came in for one thing and they finally had it. The cashier Mimi offered to give me samples and she helped choose and match me with a foundation to try for my dry skin! She was sooo nice and the process was so quick that I had to leave a review lol. Thanks Mimi!

Just purchased a heavy foundation to use as a tattoo coverup. Kimberly was amazing! She taught me how to cover up the dark tattoo to be unnoticeable to the average person. Wonderful customer service, wonderful education of people like me (make-​up impaired).
Thank you Kimberly!

quick & friendly customer service. during the holidays! :)

As you can see from my photos, make up is the last thing on my mind. It’s not that I’m not a fan but it’s bc I don’t have the artistic hands and creative minds to mix and match these colors to create a new me! But I applaud you women who do bc damn! That shit takes so much time and effort!
An outing with my sisters led us here. Surprisingly the workers aren’t heavy on their make up as Mac ladies are. There were three ladies on the floor, assisting anyone who walked into their area, genuinely sweet and pleasant.
What caught my eye was the Kat Von D selection and honestly their prices are somewhat cheaper than Mac. *Being that I go to Mac for my concealers, mineralizers, mascara and lip gloss, I had to rethink my options the next time I need a refill on my daily necessities.
Located inside JC Penny’s at Tanforan Mall, it’s a definite stop shop for my ladies who love to get dolled up on the regualar or date nights.

I had to rate this Sephora because I love this location!
The girls that work here are so sweet and are always willing to help. The last time I was here the woman working the register made sure I found what I was looking for and then discounted the perfume I was purchasing since part of the packaging had been opened.
This is a smaller store and anything you purchase here is through JC Penney but I’d still come here anytime!

This is probably the best thing inside Tanforan in terms of retail stores. However, due to its size of about a third to a quarter of a regular Sephora store, it has very limited amount of products.
Their counters include Smashbox, NARS, Bare Escentuals, Too Faced, Stila, Hello Kitty, Murad, Anastasia, Korres, etc.; about 4 – 5 shelves of fragrances; and a nail bar. If you’re looking for the popular brands, you’ll probably find your items here easily. There’s very few traffic hence the store is quite organized. On the right hand side of the cashier, you’ll find all the sales items based on the store’s inventory.
Sometimes, you can redeem coupons that are only applicable at Sephora inside JC Penney, so this location is perfect! Then again, you’ll find the most hardselling associates here, which can be a shopping misery.

I came here during the VIB sale and it was decently crowded (6 – 7 customers). This branch has certain brands that regular Sephoras do not carry, such as TooFaced and Lorac. This was the purpose of my visit because I wanted an item that the Burlingame one didn’t have. I made eye contact with a sales associate and expected her to greet me, but instead she looked away. I approached her and asked if they had my item in stock, but she snapped at me and said they didn’t. I felt unwelcomed and annoyed so I left without buying anything because I did not want to contribute to this branch. I’m a big Sephora customer but this location is the worst one I have been to. I hope they get their act together soon

the older italian looking lady (possibly a manager? shes always got a clip board) with the inappropriately low cut shirt is aloof, rude, and when you ask her a question, you are clearly bothering her.
the younger girls here are ok, they stay up by the register. i was checking out next to an elderly lady, who was looking for her beauty insider card, and the girl checking her out was being super condescending.
no samples given /​offered, no one asks if you would like any help, and the older lady really is quite quite rude. i saw her twice last week, once to purchase something and once to exchange. both times, rude as F

Both times the SA’s that helped me were super helpful and nice. I asked for a sample of something and the SA did not skimp on the sample as it was so full it was starting to leak from the container. Thank goodness for the bag it was in. I came by earlier this week to inquire information about the new urban decay palette and SA that helped me was super informative.
I have noticed walking by this place that they have a little sale shelf that can be hard to miss if you’re not paying attention which has some good deals sometimes.
The only downsides to this sephora is that it’s not a regular store so it doesn’t have everything and with all the lights and it being such a small area, it gets hot in there real quick.

I only go to this location if I’m already in the mall and bored, or really need something that that I know they sell.
The younger girls that work here are usually friendly, but know NOTHING about makeup. They cannot do their own makeup nicely, let alone do yours. They aren’t even very knowledgeable about the products they sell. No joke, I know more about Sephora products than they do.
Be warned, they are not make up artists. They are young girls/​women who just applied for a job at the mall. They are not «beauty experts.» They are recent high school graduates with no prior makeup experience, and definitely not cosmetologists. They do not do special occasion makeup.
The only rude person I’ve seen here was an older woman, maybe in her 40’s. I think she is the manager. If I come here in scrubs after work, she treats me better than she does when I come in on my day off in a t shirt, jeans, and sneakers. No joke.
Overall, avoid this location unless you’re really in a fix. Spend the extra few minutes to drive down to the Burlingame location, or better yet, the Powell or Union st location. At least you will get people who know what they are doing, and a better selection of brands.

Besides the Sephora in downtown San Francisco and Stonestown Galleria, this JC Penney carries a Sephora since they got rid of all their beauty counters and replaced it with a Sephora.
Though I’m not a fan at all of JC Penney, I’ve come here about three times to visit their Sephora.
First off, they have poor customer service. The area is small already yet they fail to acknowledge their customers. secondly, I always think they beauty experts hire the best, in service and in beauty obviously… and not to sound too rude but the cashiers weren’t very admirable as much as the make-​up artists at the downtown location. If you want to be perceived as a great make-​up artist, or believed to know a lot of knowledge within beauty, wouldn’t your first task be to presentable to others first?

I’m poor… so I can’t resist a freebie, especially when it comes to cosmetics! I saw a freebie print out online for Lorac your choice of a sample size bronzer or lip gloss, valid only at Sephoras inside JC Penney locations. I went today and noticed all of the sales girls were busy, so I went up to the register & waited in line as the woman behind the cash register had to re-​ring a customer who changed her mind & wanted to use her JC Penney card. She kept telling me she’d be right with me or ask one of the other girls to help me when she was freed up.
Turns out they were out of the Lorac samples, but the woman on the register said she could make me samples of anything liquid. I looked around for a couple minutes & was on my way out, when the woman stopped me, and asked me if I wanted any samples or had any questions. She was extremely knowledgeable and helpful and gave me 2 Sephora foundation samples & some Murad samples that were behind the register. She goes beyond customer service expectations! I unfortunately did not get her name, but guaranteed, if she’s there you’ll notice her! The location is small, but it gets the job done if you’re shopping for the Sephora staples that can be found at any of their shops.