BounceU

Went here a few times in January — first for a party, and then about a week later for an open bounce session. The kids working there who were chaperoning the party and the open bounce sessions were great — very helpful, attentive, and respectful. Unfortunately, the same cannot be said of the woman at the front desk. Both my husband (who very rarely comments on such things) and I found her to be incredibly rude and abrasive, but at least she wasn’t in the playroom during the party or open bounce session, and the only time you’d really have to deal with her is when you’re checking in.
The facility itself is fine. It appeared to be clean, and the equipment was in good repair. It was a bit smaller than the Pump It Ups we’ve been to, but the kids had fun. That being said, PIU does have more equipment, the price is the same (at least for open bounce), and I’ve never experienced such horrible attitudes at PIU. Considering all this and the fact that I hate to support proprietors who are rude to their clientele, I won’t be returning to Bounce U (or «Fun-​Faar» as it now appears to be called — perhaps the equipment might be a bit different now that it’s a different franchise, but unless it’s also changed ownership, I can’t imagine that the attitude issue is going to have changed).

Do not go here — ASSAULT & BATTERY! I took my kids here for a birthday party. My kids didn’t have socks, so I purchased them from the establishment. They ran inside and started playing. I took out my credit card to pay for them, and the man at the desk said that there was a $ 40 minimum for credit cards. I told the man that I did not have cash on me, and that it was illegal to charge credit card minimums (reference:
). He said that it was legal & company policy (and muttered something about how was he supposed to make money which clued me in to him being the establishment’s owner), and refused to take my credit card payment. I offered to go to the ATM to take out cash, and he said he was going to take my kids out of the party since I could not pay him immediately. I told him not to do that and not to bother my friend’s party with this nonsense. After continued argument about taking the credit card payment, he then went inside to pull the kids out. When he came out, my friend who was throwing the party was with him and said not to worry about it and to add the socks to my friend’s bill, and went back inside.
Of course, I’m embarrassed that my friend had to be part of this. I was still in the Lobby since I had to fill out the consent forms for my boys. At this point, I was so upset that my hands were shaking and I wasn’t able to write. The owner then reached over the counter and GRABBED MY ARM hard and started shaking it. WTF! I was so taken aback that I jilted away from the counter and started screaming. The man goes around the counter and now is face to face with me and yelling at me. He then goes back into the party and according to my friend, asked him to tell me to leave the party. My friend said that I was his guest and he wasn’t going to ask me to leave, and that the entire party could leave. My friend (who btw is the most chill guy in the world!) comes out and calms me down, and I go into the party.
I was very emotionally upset, but tried to hold it together since it was my friend’s party and I didn’t want it to ruin everyone’s experience. Immediately after the party, I went to the San Carlos police department and talked to the Deputy Sheriff, David Weidner, to explain what happened & explore options. The Deputy immediately knew who I was talking about when I said the Bounce-​U owner/​manager as he told me that he was summoned to the establishment 2 weeks before because there was another customer complaint about the guy. After telling my story, the Deputy acknowledges that the guy has real issues since one-​time might be a fluke, but twice indicates a pattern. The Deputy also suggested that I read the other Unilocal reviews about the establishment, which I did right before writing this review and now it all makes sense. Whether or not I pursue this any further, he agreed that I should write a 1 star review on Unilocal about my experience with as much detail as possible.
No business establishment has the right to grab anyone’s arm period, no matter what happened. According to the legal dictionary (
) — Battery definition: «Battery is a harmful or offensive touching of another.» Assault definition: «Assault is an act that creates an apprehension in another of an imminent, harmful, or offensive contact.» I really believe I was a victim of battery here, and probably assault too.
What is concerning is that this is an establishment servicing kids. To have bad customer service and rudeness is just bad business practice. To have a credit card minimum charge is obnoxious and perhaps illegal. To grab my arm and be threatening is absolutely unacceptable and perhaps criminal. Please think twice before ever booking a party for your kids here!

Oh how I wish I had read the reviews for this place before deciding to throw a party there for my daughter. After reading others’ reviews on how awful the owner is, I understand why the overall «vibe» of this place is so bad. Clearly customer service is not a priority at Bounce U and the owner is in this business for the money and couldn’t care less about the kids. They charge hundreds of dollars for birthday parties and don’t even let you bring in your own balloons. They also gave me a hard time for bringing in an alternate dessert for a child who was allergic to cake! The owner then refused to redeem an email promotion and has yet to call or email me back.
Bottom line, TAKE YOUR MONEY ELSEWHERE! If your’e going to spend this much on your kids’ birthday party you deserve to have a positive experience. And hopefully support a business with a soul.

The place was clean. I was however, distressed that they did not follow the rule of no child over 7years old there during the time they specified to me. I was told that on Tue/​Wed/​Thur between 9:30 and 11am that children over 7 yrs. would not be allowed to enter and play. I had to make a appointment for that time period. I did so and then a woman with several smaller children and a 11yr old girl (I overheard her tell the lady she was 11) came right after I entered. The 11 year old was allowed to play. Then some other people with children small and some very obviously older than 7 years old came in and they also played. This intimidated the smaller children and made it difficult for them to have their turns on the equipment. I think if they tell you the rules and then they themselves do not follow them, it is unfair to those who do follow the rules.
The lady at the desk was very pleasant but should have told the older children they could not use the equipment while the younger children were there as it was their time.

HORRIBLE!!! RUUUUUDEEEE! the guy gave me so much attitude because we didn’t have a «reservation». I was surprised at how rude he spoke to me and the fat lady working suggested that I bounce with the kids because it’s a «workout». FYI I am already skinny and will never take advice about working out from a fat person.
the bouncies were lame and they charge you for everything. the whole place smells like feet.
BEWARE DONT GO!

We took our several of our students here for a fun filled Friday night and the owner and staff took great care of us! The kids had a lot of fun! I highly recommend BounceU for night of family fun!

One Star for location: right off of 101. It’s RIGHT off the Brittan exit.
One Star of having a variety of snack/​party food options: chips, juice boxes, pretzels, etc.
Here’s why I don’t book my kids’ parties here:
— the junk in the lobby! Sodas, candy… soooooo much junk food strategically placed at child’s-eye level.
–Bouncies are nice, but not very original. Obstacle course bouncy isn’t very challenging. BU is better for much younger kids; once my kids were over 5 yrs, they were quickly bored.
— the owner/​front desk guy is rude and NOT a kid-​friendly person. I arrived 10 min late for a party and he kept saying to my kids «Everyone is here already. You’re missing the party.» So of course my then-​five year-​old starts to run towards the arena entrance and he yells at him to «Come back! You’re being a bad boy and not listening. Your mom didn’t sign the waiver yet.» Um, WTF? Did you just say my kid was being bad? For trying to hurry because you just told him he was late and missing the party? And if you weren’t so busy taunting my kid, you’d see me trying to hand you the waiver (pre-​filled out before I arrived because I’m not THAT scattered LOL). Before we went into the arena, he yelled at my kids (in a scary, not-​joking way… for good measure?) «You’d better be good in there!!» Wow.
With so many party options on the Peninsula, I don’t see a need to put up with that.

Drove up to BouncU at San Carlos to attend birthday party of friends’ son. Facility was okay, kids had a good time. After meal it was time to leave, but kids ran straight back into bounce bed again. A man ran to us asking us to get out immediately. While we were calling kids to leave, he couldn’t wait for a second, put kids’ shoes in my hands, climbed into bounce bed himself, grabbed my 3-year-old’s arm/​shoulder and *literally* threw him out of the bed. I couldn’t believe my eyes! Questioned by my wife, he started to roar «get out of the property or I am calling 911»! I asked for his ID, He yelled «I’m the owner!» and showed me his ID. Then starting to growl again, this time to my friend, the party host. Yes, he is the owner, Mr. Joobin Bahrami. It would be a bad idea to make a bigger scene, ruining my friend’s party further! All his employees sidelined throughout, not helping on either side. Even when we stepped out, Joobin pushed my 3-​year-​old out of the door by the arm. Totally a surreal experience.
I could have quite a few comments on Mr. Joobin Bahrami, but would rather only state our experience here and leave the comment part to you.

Been here for a few b-​day parties — very fun place, has clean equipment and bathrooms. They move you from room to room to party room — which makes for perfect timing for the kidlets.
Love the huge and easy parking lot :)

We hosted my son’s 3^rd birthday party there and had a really good experience. They really know their market. I did feel a bit like they were herding us like cattle (trying to get us quickly from room to room because there were parties behind us), but we still thought it was well worth it. The package we got was 1:15 minutes of bouncing and then 45 minutes to eat, 2 hours total. At first I thought it went by way too quickly, but after seeing how tired all the kids were afterwards, I think it was perfect. They provided us with invitations as well. All I had to prepare was the party favors and the cake. They totally do EVERYthing for you, from cutting up and serving the pizza and later the cake, so all you have to do is sit there and have fun, and no mess to clean up afterwards! They collect the presents and load them up in your car for you, as well as load up any leftover food, should you want to bring it home. During the bouncing part, there is a staff person there to help watch the kids as well. You literally have to do nothing once you get there.
The only thing I would change in hindsight is reminding the guests to bring socks, even the adults. It says on the invitations that socks are required, but some of my guests didn’t read that part and didn’t bring socks. A few of them ended up buying socks there at BounceU (which of course were not cheap) so that their kids could enjoy the equipment.

Just hosted our first party here yesterday and had a fantastic experience! I was impressed with how friendly the staff was and the great job our party «hostess» did for us. Even when we went over to tour the place before booking, the gentleman who showed us around was super friendly and professional. Exemplary all the way around!
The place is spotless and well maintained. The kids had a great time. They also have several healthy food options for your party menu. We had turkey sandwiches, fresh fruit and a bowl of snacks — all presented nicely and food was fresh & tasty.
Highly recommend!

To unhappy reviewers — I think you must have been at another place completely. Either that or you were dreaming…
Anyways — just had our son’s 5^th birthday party at BounceU and cannot stop saying enough about it. Will definitely spend more time there.
Where else can you walk in with your cake & treat bags for the kids, hand it to the owner and start your party? My husband and I had just as much fun as the kids. I actually was able to hold conversations with parents (gasp!!) since we had a party host. We then ate pizza (Round Table), cake and left the mess behind. Our host actually SERVED everyone the food and drinks and then loaded the gifts into our car.
Never did we feel «rushed» through the place because of another party; cannot say that about other birthday party venues.
Family run, very friendly and super clean!

This review is about the management. My good friends 16 year old son went in to Bounce U today to pick up and application for a first job. He was met with such cruelty and disrespect. First, let me say, this boy is kind, polite and does not look or act like a troublesome teen.
The man working at Bounce U asked him some very personal questions that are not appropriate to ask a minor seeking a part time job. Then he asked him, «How often do you cut class.» The kid was shocked by a question like that and replied that he doesn’t ever cut class. The man then asked him what does he want to do with his life. The boy responded that he’d like to work in graphic design. The mans response was, «So, you have no future.» He asked the boy what his hobbies are and the boy responded, «I used to play soccer but now I’m learning and playing music. The man told him, «So, you’re a lazy couch potato.» How insulting! This boy is by no stretch of the imagination a couch potato. He said all of this in front of customers.
By many of his remarks, it was clear that the man had an issue with the boy’s ethnicity. When the parents called to ask why their son was treated with such disdain, the man had many excuses and refused to apologize.
I am just disturbed that a man that works with children would treat one so badly. This is not a place I’d want to take my children to.

This place is the pits. I came here with my friends son and the man at the front desk (Joobin) was a complete jerk. I paid for the jump time and he tried to cut it 15 minutes short…
Bad busines dude… never coming back!

I’ve been to several of these bounce places for my nieces and nephews bdays. This one shuttled us from one room to the next (2 rooms for us) then onto a room for food. What’s different about this place is that they have a bounce house thing and inside there is a large inflatable pole. One person gets attached to a rope by the waist on one side and another person gets attached on the other. Both run to try to make baskets in a hoop, but if one is stronger, pulls harder, or heavier they can make the person on the other side fall. Overall, a fun place, even if all us older ones. The big slides are still scream-​worthy and the kids loved it. This place also had a batting cage, where the plastic balls float in the air from being pushed up by a stream of air. And they had a couple obstacle courses, too.
And as usual, it’s always helpful to have us big kids (we never stop being kids, right?) helping the little kids and playing with them.
Birthday #3 for my older nephew was a success! And it led to Round Table Pizza and Sibby’s cupcakes and Diego hats for the kids! (No pizza from the facility! Yay! — just saying, from my experience at pizza from some of these other bouncey places.)

I went here with my toddler and a friend and her toddler to view the site as a potential location for a birthday party.
The owner, Joobin, was rude from the start. There was no hello, welcome to bounce u, nothing. He behaved as if we were an intrusion on his day and completely unwelcome. Very poor customer service.
He kept complaining that we did not have a reservation, which was untrue. My friend called and asked ahead of time to view the location for a birthday party, and he agreed.
We asked if we could have the kids bounce, during the open bounce. Again, he claimed we did not have a reservation but he would allow it because they were not busy. It is $ 7 for 2 hours. My friend asked if he would pro-​rate the cost since they would only be bouncing for less than 30 minutes (and she already agreed to have her child’s birthday party there– which would have brought $ 290+ in sales). He immediately got angry, tossed my friend’s money at her and said that we needed to leave.
So he threw us and our toddlers out– all for asking a simple question.
I really don’t know what his problem is – and frankly I don’t care. He was rude to me, my friend and our children.
I will never set foot in that establishment again, and I will certainly alert all of my mommy friends and my mother’s group to the terrible experience.
Joobin — you should be ashamed of yourself.

I’m a big fan of any place I can hold a party for kids, they bounce off the walls, eat some pizza and cake, you pay the man and they clean up.
BounceU is a slight cut above Pump It Up in that there a greater variety of bouncy structures, not just for bouncing and sliding, but obstacle courses, batting and basketball. Its thus a bit more for a slightly older crowd (5 or 6 through 11 or 12). It also feels a bit more intimate with better shielding from the next party rotating through. It looks like the franchise is a family affair with warm welcome from the husband and wife at the counter to the son who helps out with getting the intro video set up and facilitates the rotations.
I need to check out their free play time with my 5 and 9 year olds.

I like this place better than Pump It Up.
It is easily accessible by 101, as well as El Camino.
It is newer, cleaner, and you get more for your $$. The whole deal package here includes cake, whereas w/​Pump It Up it does not.
They may not have as many inflatables as Pump It Up, but it looks like you have more space b/​c of the layout.
Best part is the water fountain is right inside of the bounce room, so the kids are not running out into the halls unsupervised, like at Pump It Up.
Even though the helpers’ quality depend on who you get, they seem to have a sense of basic organization in getting the kids into the party room, getting the hand sanitizer, having them sit, raising their hands for cheese pizza/​pepperoni, etc. They had things under control.
However, they could have handled the very end of the party better. They didn’t have the goodie bags ready at the door so the kids had to wait a bit. And they did not remind us of the leftovers we needed to take back w/​us.
Overall, our experience here was better than at Pump It Up

We were at a pumpkin patch last Sunday — you know, the kind with bouncy houses, slides, and over-​priced pumpkins and candy.
Playing at the pumpkin patch cost $ 8 for just half an hour, when at BounceU for $ 7 you can bounce for 2 hours and then eat in their lunch room.
The pumpkin patch was expensive, dirty, crowded, and not all that great. I found myself wishing we were in BounceU, which is safer, cleaner, nicer, cheaper, and with much better bouncy equipment, a spotless lunch room, and ridiculously affordable snacks and drinks.
I freakin’ LOVE BounceU. It’s raining today, and this is a perfect rainy-​day place to go. Screw the dirty pumpkin patch. Go to BounceU instead.

Oh No!!!
The N1HI is spreading! Should I let her go, or should I not? What if she gets sick with this dreadful flu? This was the argument factor in my head on weather to let my little one go or not to her cousin’s birthday party.
Really amazed how the staff kept everyone entertained, they had plenty of hand sanitizers in the register counter, in the bathrooms and in the party rooms. The did not cut corners, they made sure everyone steralizes before and after playing.
I’m glad she went, she had a wonderful time. The slides were a lot fun and they had two different rooms to play in as well. It’s one place to really let all their sugar rush energy go!