Citibank

Beware!!!
Too bad it’s not easier to to review corporate parents, since most of my review is in regards to opening a Citigold checking account through phone and online.
I wanted to take AAdvantage of a 50k mileage offer to open a new account. To receive miles, you need to complete 2 qualified bill pays and $ 1000 in debit purchases over first 60 days of account opening.
Citi makes account opening a real hassle: incoming ACH transactions will be held 4 business days (on top of 1 – 3 additional days to verify account from which you’ll be pulling funds via ACH to your Citi account), then they make a mistake and send a ATM card instead of a debit card (I never received the ATM card, but found out one was sent when I called to inquire about Debit card arrival) so it takes me a 7 – 10 business days after account funding to get functional debit card in my hands. So, I’ve got 45 more days to execute the bill pays, which must be on separate account periods and make $ 1000 in debit purchases… oh but wait, do I?
No, because second card which I was sent was again an atm card. Call back today and find out that new Citigold accounts are not eligible for debit cards for the first 30 days the account is open. I’m done! Closing account now.
I wasted 2+ hours on phone total trying to get a debit card then finally closing the account. Citi may be the worst Bank of America.

this CItibank has the longest row of tellers’ windows i’ve ever seen. (7?) at a citibank.
was serviced quickly when i saw teller further down waving to me.
small parking lot nt back.(didn’t see this either till i was parked.
–easy back entrance, no need ot go it front.
side streets had parking too.
–did my CC payment and left within minutes.

If you bank at the San Carlos branch better get there before closing time @ 5pm if Joshua Montaño is working as he locks the doors early. I arrived within plenty of time to find the doors locked. He did let me in but then proceeded to tell me I was a liar about the time over and over. He is unprofessional and volatile. I hope my official complaint is an opportunity to relearn basic customer service skills. Pulling the security camera will show you how not to treat a customer.

Amir was very helpful! He was available upon walking into the branch and set up both my sister’s and I accounts. He was very welcoming, friendly and informative. He understood our international situation and went through their online system, explaining how to transfer the money back and forth. Excellent customer service.

Amir is a super nice manager. He always is looking to spark to a conversation and in a delightful mood. Even when banking can be a pain in the butt.
Personally prefer smaller banks and credit unions — however if you need the scale of a big bank go with this one.

The people here are really helpful and they make extra effort to get the work done. In one particular instance I had forgotten to sign on a document and Sonny came all the way over to my office to get the signature. They are quick and help get the work done.

Amir, the guy who helps you open business accounts is exceptional, great follow up, simplifies the process, highly recommend him and Citi…

This branch of Citibank is a cut above the other banks in town. The staff and management is extremely helpful and polite. They’ve bent over backwards for me on numerous occasions. They’ve earned my business again and again. T’he atmosphere at the branch is pretty low key.

I’ve had first class service at this branch. Sunny the manager and Tim Williams are both very good at customer service. It feels very comfortable here, not like a big huge building with white wash walls and 8 tellers who barely speak english. I’m happy I switched to Citibank, and this branch.

I wasn’t expecting much coming into this mega bank chain, but they were really nice and helped me with what I needed. Cecilia L was really nice and service kudos to her.
Bottom line: Big bank chain, but friendly service.