Electric Motor Werks

Horrible experience with the installation! The installer busted a pipe in my attic. The installer didn’t take responsibility for the busted pipe because he said I had a crowded attic and that anyone else would have done the same. Then he called me a lunatic for calling him about this and hung up on me! When I called the electric motors werks customer service they told me I had to work it out with the installer because they subcontract to him. I said but I paid you for the service… They called me back and very nicely told me they weren’t going to do anything about it. On their site it says, «you can be sure the installation will go without a hitch»… Ha fat out lies! I had to pay 300 for installation which caused me $ 700 in plumbing issues!!! the charger seems to work but the online view of the charger isn’t worth the extra 185 for the juice net!

It still amazes me that we have a shop local here that makes and sells wall chargers and J1772 extension cords. Like most people, my wall charger (Bosch) came with a cord that is way too short for real world use. I looked for an extension cord on Amazon, but found that it’s sold by Electric Motor Werks here locally. I was able to order it and pick local pickup during the checkout process to save time and shipping cost. My email questions were answered super fast and I’m happy with the experience. If I need another wall charger, I’m sure to get it here first.

Had a issue with my EVSE. Kris answered all my questions and resolved the issue instantly. This company has real customer service.

I am extremely frustrated with this company. I purchased my charger through their initial Kickstarter campaign. The charger works well when it is functioning, but for me that is very inconsistent. The reason for my rating of only 2 stars it that I have been having issues for quite a while and getting help from the company is very difficult. They don’t have a dedicated customer service dept. so there is very minimal customer service. Sometimes it takes over a month to get an email response. My charger is very inconsistent, it will charge well then all of a sudden stop charging for a few days and then out of the blue will again begin to charge.
I had the unit replaced, but that took over a month to happen and while this unit is functioning more consistently, approx. twice a month it will stop charging for a few days. I am frustrated because I don’t want to have to keep waking up in the morning hoping that the unit charged my car.
I get that issues may arise with a product, but the amount of energy and time I have to put in to get just the most minimal customer service is incredibly high.

JuiceBox is an Excellent product which works great as advertised.
VERY concerned however about installer Alex they sent who tried to rip off more than $ 3,000 for a job several others quote at under $ 1,000.
Responsiveness was excellent until I tried to get their help to fix this. Nothing for over week.
I’m writing this review in hopes of getting their attention and will update as appropriate.