Naturell

Just had them do my Restoration Hardware rug — no major marks just annual cleaning.
Result: bright yellow stain came from nowhere — rug destroyed, goodbye 2500 dollars.
The chap was friendly enough and was lost for words then when he caught a glimpse of my friends dog in the house said it was dog medicine. Good story mate — but it’s my friends dog who was visiting and has never set foot on the rug.
I’m lost for words, without my stunning rug and have nowhere to go.
He muttered something about a possible refund of my 75 bucks. Joy!
Are these people not insured? What am I supposed to do now?

On time. quick, efficient, friendly and the carpets look great. Dried quickly.

We are very pleased with today’s wool rug and upholstery cleaning. Our entire experience was with Naturell Cleaning was positive and professional. Our off-​white living room looks brand new now. And it was all sans chemicals. We highly recommend Jeff and crew.

I am very allergic and I decided to hire carpet cleaning company that doesn’t use chemicals.
*They booked me as soon as possible
*They were in my house on time
*They explained to me before starting the job
*The service was super fast
*The carpet was clean within an hour
*And they are very polite.
I didn’t have any dirty spots — it was only dust and lint —
I think the price is good for a «Chemical free cleaning»

Since I moved to San Mateo six years ago, I have not been able to find anyone to clean my carpets and upholstery. I am very allergic to scents and chemicals and, even if I wasn’t, it is good sense to avoid those anyway. I have tested a few other companies in a small area over the years and it was always the same — despite assurances to the contrary and saying they were «organic» or «green», whatever they used had a scent to it. Needless to say I am over the top happy to have found this company. Not only did they truly leave NO smell, they also use less water so everything dried quickly. As well, I found their price to be quite competitive and the service from Mike and Jeff great! They were the only company too who moved the furniture and then put it back. I can’t recommend this company strongly enough. It is the only one of its kind in town.

I’ve been using them for over 17 years. Super nice, my carpets always look great, and they dry very quickly. I originally started using them because I had a baby and I wanted a natural cleaning product, and I stuck with them for the quality & service.

I work in the healing profession and I’m extremely sensitive to chemicals. Mike and Jeff offer the best product… so amazing and harmonious to the environment! It really works better than the chemical cleaners and leaves your air fresh as well. I have pets and two kids. The carpets look brand new every time they leave. They are reliable and very fairly priced.

We have been using Naturell for almost 20 years, when they were Biotech!
Mike and Jeff are great. I am very comfortable having them in my home. They move furniture and do such a wonderful, thorough job. Our carpets and rugs look great. With three kids and 3 dogs I have them over often, especially when one dog is a puppy. The product is safe and effective and everything dries quickly. The have also done couches and chairs. I would not call anyone else.

This review has been long over due! Mike and Jeff just cleaned my carpet today. I think this has been the 6^th or 7^th time I have used their services and I could not imagine having anyone else clean my carpet. I first used them in 2011, just a few months after my daughter was born, and the result was amazing! I really wanted to use a natural carpet cleaning company and after some searching, I chose Naturell. I am so glad I did and have been loyal ever since. Not only are they extremely good at what they do (carpet always looks new), but they are highly professional, very friendly, good sense of humor, and are NEVER late. I really, really hate dirty carpet (I am sort of weird about it) so I use them every 3 months or so. If you live in the area, and need your carpet cleaned, I highly recommend Naturell!

After my dog threw up on our large area rug in three different spots one night, I knew the time had come to get it cleaned. When I called Naturell in the morning, they were able to come by the same day, look at my rug, give me a quote, and take the rug with them to be cleaned. They also gave me an appointment time for the delivery of the rug the following week. When they delivered the rug, it looked brand new. I was very impressed by their well coordinated service and professionalism. I highly recommend them, and will utilize their service again for my rug cleaning needs.

It is my pleasure to give a positive review to this company. Jeff is very meticulous — he took the time to carefully clean our dining room chairs. He also cleaned the rugs and another chair. A big bonus is the sea kelp solution they use. There’s no odor, and I don’t worry about any danger to my pets.
Jeff is friendly and polite as well — five gold stars!

This is the second time that I have used Naturell after a roommate moves out. They are fabulous. The price is the price, they do not charge more for hallways. They are quick and the carpets are so so clean. They are magicians at making stains disappear and making my carpets look brand new. Thanks guys!

Jeff from Naturell Carpet Cleaning cleaned my carpets and upholstery this past week. I recommend them for several reasons:
1. Professional and thorough on the phone (Mike) and in person (Jeff).
2. Natural cleaning process works, leaving behind no residue or odor.
3. Pricing is fair, and they do not push products or additional or follow-​up service.
I have natural wool Berber carpets that require careful handling. The carpets were not visibly soiled, but had not been cleaned in 6 years. Jeff did a terrific job with the carpets, both in rooms and on stairs. In addition to vacuuming before cleaning, he swept all the edges and corners of the carpet. When he left the texture of the Berber was unaltered. The carpets were dry within an hour.
Jeff also cleaned two sofas. The microfiber one cleaned up beautifully. A very old off-​white cotton/​poly blend did not, but I did not expect it too as it was heavily stained and soiled. It looks a little better, but at least I know it stained and not filthy.
I will use Naturell Carpet Cleaning again. I like supporting family owned business that are environmentally minded and do good work.

I was very impressed with the quality of service provided by Naturell. They were friendly, on-​time, and charged us exactly what they quoted on the phone. I have heard (and read) nightmare stories of being pressured for extra services by carpet cleaning companies and poor work. You get what you pay for. This company may be a bit more expensive but considering how often a carpet is cleaned, it is well worth it. Lastly, I loved that the carpets were barely damp, dried quickly, there was no smell and the products are all natural. I highly recommend Naturell and plan on bringing them back to clean my couch.

Two lovely brothers (who look like they walked out of 1950’s TVland) run this operation. They both came out to do the work. We are in a rental and our neighbor came by and said that the carpet looked the best she’s ever seen it look in the 20 years (or something) that it’s been there. No smell or chemically-​ness afterwards, and it wasn’t so expensive ($ 100 for two rooms and the hallway). Definitely worth it for the time and quality of the job.
There were spots that they said they couldn’t get out, but I think that’s the way it is with a 20-​year old carpet.

I am very impressed with this company, quality and service. I was planning on calling COIT for carpet cleaning because I always hear their ads on the radio and TV but when I looked at the terrible reviews online, I was discouraged from even trying them. That’s how I came across Naturell. I called them up to get more information and they were very informative. I made an appt on Thursday and were able to come out 2 days later on Saturday. They were very prompt, friendly and quoted me the job before he started so I knew exactly what it would cost (a little less than the phone estimate because I wasn’t sure how many stairs I had). I have white carpet and just finished some remodeling which left the carpet quite worn, stained and dirty. I wasn’t sure if the green cleaner would work well enough but I am very pleased with the results. The guy completed everything in about an hour and the carpet for the most part was dry within 30 – 45 minutes, except the stairs, they took a couple of hours to dry. I will use them again probably every 6 months or so, just to keep the carpet fresh. I highly recommend Naturell!

They are good, but expensive
Feedback on their service :
1. Pet and child friendly without chemical. (organic)
2. It takes less then 30 mins for the carpet to dry
3. Most of the tough stains are removed .
4. They do area rugs also
5. They are always on time and do the work professionally
6. They move the light weight furniture for doing the cleaning under area .
What i didn’t liked ?
1. They are pricey as compared to other vendors. Also a bit expensive compare to other normal chemical carpet cleaning service.
In Short, they are good ., Carpet looks like new, clean and you feel the fresh air around you. I will use them again.

Naturell’s cleaning service is a true value. Naturell is more effective and less costly than most other services — and, as bonuses, customer service is great and the cleaning solution used won’t harm your health or the earth. You get more for less? Yes!
I am so pleased with my carpet cleaning that I’m thinking of getting it done again, even though the carpet still looks great. When the Naturell cleaner finished, the carpet dried in less than 30 minutes and looked brand new, smelled great and cost exactly as quoted. I am especially impressed with the cleaner’s ability to clean without being intrusive and his attention to detail (he cleaned the carpet inside the closets and picked up all cables and wires to clean underneath them). I now roll around happily on the carpet without fear of picking up past occupant dander.
I highly recommend Naturell to my family and friends and here are the 5 reasons I say Naturell is the only one they should consider for carpet/​upholstery/​mattress cleaning:
1. SUPERIOR, LONGER-​LASTING CLEAN: Naturell has a patented cleaning technology that cleans just as effectively – if not better – than traditional cleaning methods that use potentially harmful, petroleum-​based cleaners. Moreover, Naturell does not require the use of oil-​based cleaners at all, which is the case with all other carpet & upholstery cleaning methods currently used, including «green» carpet & upholstery cleaners that merely swap petroleum-​based cleaners with natural vegetable or citrus-​oil cleaners. Because oil attracts dirt, the current method for cleaning carpets & upholstery will, as compared with Naturell’s method, more quickly attract dirt to your carpet/​upholstery/​mattress. And, the «sea-​kelp» based cleaner used leaves your carpet/​upholstery/​mattress smelling great! Combine the results with the quick cleaning time and you get a superior cleaning method that leaves the most particular and sensitive satisfied.

2. QUICK DRYING REDUCES ALLERGENS: Because Naturell doesn’t use oil-​based cleaners, it doesn’t require massive amounts of water to remove its cleaning product. Less water equals quicker drying time and, in fact, Naturell uses 95% less water than the current cleaning methods. Also, because bacteria and mold populate in moisture, Naturell’s quick drying cleaning method reduces the chances of bacteria and mold growth, which is better for those with allergies (and the rest of us since who likes the thought of mold in their carpet/​upholstery/​mattress?).

3. STRAIGHT-​FORWARD, COMPETITIVE PRICING: Naturell’s pricing is straight-​forward — what you’re quoted is what you get. And, what you’re quoted is very competitive, if not lower than other services that look good for about a week and which can leave your carpet/​upholstery/​mattress with colonies of hidden bacteria and mold.

4. GOOD FOR YOU, LOVED AND FURRY ONES, AND THE EARTH: Naturell’s cleaning solution is non-​toxic and therefore not bad for your health as compared with solutions used by other companies. Because less water is required for the cleaning, Naturell doesn’t need to arm its cleaners with large vans with large storage tanks to hold the dirty water that’s pulled from your carpet/​upholstery/​mattress (including, if a petroleum-​based product is used, the chemicals used to clean the carpet).

5. GREAT CUSTOMER SERVICE: Although Naturell’s superior cleaning method sells itself, the people at Naturell go the extra mile to earn customer support. The cleaner shows up at the scheduled time (no time window), cleans without getting in your way, cleans with attention to detail and then leaves you an invoice reflecting the price you were quoted. If you want to know more about the cleaning method (and I did), the staff is very knowledgeable and will spend time to educate you about its first-​rate cleaning method.

I actually found them through
, but wanted to make sure I tell people how great they are. They provide a high quality service at a reasonable price and with an environmentally conscious product that works! How can you ask for anything more.
The owners had researched carpet cleaning agents for 10+ years and have patents pending. We had a nylon, almost commercial-​grade, carpet that was 20+ years old with stains that old. They got most of it out to our delight, as we were just expecting the spots to be less visible. They were right on time and stuck to their original estimate, even though I cautioned that they might want to increase their estimate based on the size of the carpeted bathrooms. They were very nice on the phone and thoroughly explained the answers to my questions with patience and clarity.
The carpets dried fairly quickly, since they don’t soak the carpet and then extract the liquid. There was almost no smell and the carpeting was mostly dry after a couple of hours. They were very careful when they shifted the furniture to clean underneath. They didn’t move large pieces of furniture at our request, so I don’t know if they provide that service.
We also plan to use them over and over again.

Was super psyched to try them out since they are ‘organic’ and use only sea kelp to clean your carpets. They promised that it was very effective, yet after the guy just left, I’ve already found a couple of spots that didn’t come out! I put in a call to the owner and am awaiting his call back.
UPDATE (⁷⁄₁₄): Just spoke with the owner, Mike, and he’s having his guy come back out to re-​do the trouble areas this week. Happy with his response! Hopefully, it’ll work! I’ll keep you posted…
UPDATE (⁷⁄₁₆): They came back and re-​did the trouble spots. It looks much better and I am really happy with their customer service. I can now say, I highly recommend them! ;o)