Priola Body Shop at Coast

I already posted here but I have to post a follow up review. I am extremely happy with Luis and his team. I got my car back today and it looks incredible. Like new. I cant stress enough how much I am pleased with Priola Body Shop At Coast

Bought the $ 30 headlight restoration deal off Groupon and the guys at Priola really did a fantastic job on my Z. Considering headlight restoration is $ 50+, I think they offer tremendous value and service!

Luis and team were awesome to work with. Not only did they do a great job, but they also handled all of the details and runaround with AAA – wait make that the Auto Club aka AAA Southern California. I didn’t know there was a difference but there is. Auto Club was was difficult to work with because they are SoCal based and had very little support up here. Again Luis dealt with them and most the issues were transparent to me.
Luis is also very knowledgable with Audi’s as he worked for the dealer previously. If you have an Audi I would not not hesitate to take it here. Not only will they do a great job but they also give advise to facilitate decisions.
I should also mention the paint and body work looks great. You can’t even tell there was prior damage.

I got a Goupon which expires in Dec 2015. I called today (Nov 20^th) to schedule an appointment. However, they told me that they could not honor my Groupon as they are fully booked until January. The guy even hinted over the phone that it was my fault for not going to them earlier. The only thing they can do is to apply the amount i paid and top the rest according to their normal rates. Definitely not a fan of this place and I will not recommend anyone.
What I was told via the phone was inconsistent to Groupon Customer Service FAQ:
Sometimes certain dates may not be available due to high demand after a deal is offered, but don’t worry! If a business is fully booked as the expiration date nears, your appointment can be for any available date — even after the promotional value expires — as long as you schedule your appointment before expiration

The front bumper of my car had to be replaced in September a month and a half ago. Very reasonable for a good quality work. The best body shop in the area! This was my 3^rd body shop that I took my car. I am glad I found out about this. Luis the owner was considerate and reliable. He even got a really good cleaning of the interior of my car! I definitely highly recommend this body shop in this branch.

Luis was very personable and really down to earth. Despite their tight schedule he was able to squeeze me in for a same-​day headlight restoration. So I raced down to his shop from San Francisco and got my headlights restored and looking brand spanking new within 40 minutes. Amazing and fair service. Excellent customer service. Would highly recommend!

These guys are great! Did an amazing job, quick and with unmatched customer service. Manager and staff were all a real class act. A headlight restoration brought me in but I will be back for all future auto services after the experience and good work.

This place was a lifesaver. Originally the estimate for total repair was over $ 3,000 but Luis really helped me out and lowered the cost! The car even looks better than before the accident, since he also straightened out the grill for me. If it wasn’t for Priola at coast I probably would have had to total my car.

I am so glad I brought my car here! I had a short list of car issues, some more urgent than others, but all annoying and anxiety-​provoking. In one day, they took care of ALL of them and at a great price. Luis was friendly, communicative and made the process easy and positive. It could not have gone better. Thanks!

I bought a groupon for headlight restoration for my civic because I’m preparing to sell it.
From the first phone call, Luis gave me recommendations and wanted to save me money.
When I came in, he was super friendly, gave great customer service and is trustworthy. In 40 minutes, my headlights were new and my brake light bulb was replaced!
If you need any car stuff, go to this guy!

Someone pulled into my car and the whole right side of the vehicle needed to have work done, the major damage been done to the right front door. The insurance of the person reliable for the accident gave me a quote trying to keep the repair cost as low as possible, claiming that the front door could be fixed and not replaced. I took my car to Luis who immediately identified the problem. He dealt with the insurance company who eventually provided a new quote that included the replacement of the front door.
Luis is a great professional and he takes customer service very seriously. He was updating me periodically regarding the car status, he saved me from many headaches by dealing not only with the insurance but also with the rental company and he eventually derived what he promised: my car was perfectly fixed on time. Luis will go out of his way to provide excellent service and I highly recommend him. I hope my car won’t need any work done in the future but in case that happens, I will definitely go back to Luis again.

The Customer Service is unmatched! I have depended on Priola for all of my bodywork since I relocated to the Bay Area. Trust me they are worth the drive. And they will return your car in better condition than it was pre-​accident. I am so lucky to have found this place!

I got an Amazon coupon for a headlight restoration, and I’m happy with it. Headlights look brand new. Luis is a good guy and is always glad to help.

I rely on Unilocal for my own needs, but have never given a review.
My car means alot to me, and had accidental damage on the right and back side.
I happen to see Luis on a Saturday helping another customer, and was expecting him to tell me they were closed (which they were).
He was so sincere and nice. He was kind to give me a free estimate on my car. I remember great service, and so I brought my car back here to San Carlos to get it fixed. The car looks amazing.
I feel that great customer service should be recommended to others, and I will only give; if it’s the best received. It’s so great to know there are people who care about providing a high level of service to all its customers. Thanks so much Luis (You are a true asset to Priola).

Great customer service! Brought my car in for headlight restoration. They did a great job! Luis the manager there was very helpful and really down to earth. Nice person to deal with. I will sure bring my car in this place, if I ever would need a body repair service.

I was involved in an accident on March 5. My car was towed into Priola body shop. Thom and Luis did a phenomenal job! My car came out of the shop looking just as it did prior to the accident. I drive a 2014 Lexus IS 250 and it’s pearl white. The damage was significant and seeing it back in one piece today was such a relief. Both Thom and Luis kept me updated on when the car would be done and what’s even better is they stand behind their work with a lifetime guarantee. If anything happens to you car large or small, go to this shop, you will not be disappointed.

My spouse was lured to Priola by a HomeRun coupon for headlight restoration and I must admit I was skeptical. I purchased my «previously owned» car within the past year, and the headlight glass was covered by a thick film They both looked like they had bad cataracts! I’d asked other shops if the headlights could be cleaned, and never received a hopeful or economical response. So, I reluctantly gave Priola a shot.
OMG ! Unbelievable!
1. Scheduling was a breeze.
2. Luis Rodriguez sent me to Starbucks 4 – 5 blocks away for an estimated 40 minute wait. At 35 minutes, as I was calling to check in, he arrived at Starbucks to pick me up! When does this kind of service happen anymore?!
3. The headlights look brand, spanking new! I really can’t quite believe HOW NEW. They gleam.
4. I was expecting to hear even a little bit of a soft sell for other work … Nope. Just friendly chatter while I drove him back to the shop.
This was one of the most effective uses of a discount coupon offer by a vendor I’ve experienced. If I need a body shop in the future, Luis will be one of the first guys I call!

I made a reservation for a headlight restoration around New Years, and Luis was able to take care of my headlights at the last minute. Luis was very understanding of my last minute plans due to the holidays, and a true pleasure to deal with. I went to Starbuck while waiting since it was cold and to my surprise he dropped by and picked me up and took me back to get my car.
The work done on the headlight restoration was great and he had them looking like new in no time. I would be glad to visit Priola again for my further body shop needs and give them 5 solid stars.

I found this shop on a Groupon Deal. I must admit I was a little skeptical at first, but to my surprise the Manager Luis Rodriguez was absolutely awesome. He promised and he deliveredMy Groupon deal was for headlight restoration. I also had a slight dent on the front side passenger bumper and he fixed that for me while I was waiting. He gave me an amazing deal on fixing the dent and a free car wash! Awesome customer service, excellent bodywork and a nice seating area. I will definitely recommend PRIOLA BODY SHOP @ COAST to family and friends
Happy and Satisfied Customer,
Jauslin

I made a reservation for a headlight restoration, and Priola was able to accomodate me within a couple days. When I got there, I dealt with the manager, Luis, who was courteous, professional, and a pleasure to deal with. The shop and waiting area is very clean, and I can tell that the employees take pride in their work. The work done on the headlight restoration was excellent, and I would be glad to visit Priola again for my further body shop needs!
Edit: I noticed some imperfections in the work done and went back to the shop. Luis guaranteed the work, and head both headlights redone! Once again, I’m very happy with the service here, and the re-​restored headlights look much better.