Sandal World

I found Sandal World because they carry a huge collection of discontinued sandal styles from popular designers. SO happy to find a large selection of Bernardo sandals (my favorite). After seeing the really bad reviews below, I called to chat with a human being. Customer service does not answer the phone at this company, but after leaving a voicemail, my call was returned the same day. The woman whom called me back seems to be the same woman’s voice on the Sandal World voicemail. She was very personable and assured me that Sandal World is 1. Legit 2. A seller on Amazon– I don’t know how to view a seller profile/​seller rating on amazon, but I was able to see that yes, Sandal World does sell through amazon as well, and has several hundred products for sale, currently.
I purchased a pair of sandals on
, and chose the 5 – 9 business day shipping option. My package was sent USPS priority which seems a little hard to track closely. I called customer service left a voicemail, nervously, after a few days to make sure my package was on its way to me since the tracking link appeared to show that sandals had not left the warehouse. The same woman returned my call and reported my package should arrive in the time window, which it did. My package arrived on the 7^th of 9 business days, and the product was as-​pictured, and in perfect condition.
I believe this may be a very small company (re: very few employees) but based on my positive first experience, I will be ordering again from them :)

I did my research… about this company. If someone has trouble with it then I would consider the source of the complaint. I have had nothing but great service from Sandal World… including a personal phone conversation about the negative comments. Shame on those with personal agendas when wanting their way and special consideration. I will continue to buy their shoes without reservation both direct from the outlet and on Amazon.

This site is a scam. I placed an order, they took the money and do not respond via email customer service or phone. I will be reporting them to the authorities including the Feds as they are using the internet to commit wire fraud. Do not order!

Sandal World did eventually answer my queries, and refunded my money for the wrong shoes, so I’m upping my rating to 2 stars. I still wouldn’t order from them again. Their return procedure is to tell you to re-​seal the box the stuff came in, write «return to sender» on it and give it back to the postman. This leaves you with no way to track the package, insure it, or prove that you did return it. And why don’t they write this procedure on their packing slips or on their website — you have to phone them to find out? It’s a bit hinky. And there’s still that «F» from the BBB to consider.

The only thing this company got right was FINALLY refunding my money after two months of dealing with them. From the first time I tried to contact them the communication was TERRIBLE. I sent numerous emails and made many calls without response. They actually told me if you leave more than one voicemail it will be deleted because their voicemail program will think it is spam. If communication is that difficult with their customers why not get more customer service representatives? For their return policy they don’t send any return labels to tape to the outside of the box-​they ask you to just write «return to sender». Well, if you’ve opened the box to try on the shoes you can’t just return to sender. There are so many things wrong with this company. I was just waiting to get my refund from them so I could write a review to warn everybody from purchasing anything from them. I hope this saves at least one person the headache I dealt with from Sandal World.

I’ve now placed two orders via the Sandal World website, and had insanely bad customer service experiences both times. While I eventually got the sandals the first time around, I cancelled the second order. The team seems to do an incredibly poor job of being responsive to questions, being clear about the status of orders and generally communicating. I would not recommend purchasing sandals via their website. Ever.